schuh.co.uk Reviews
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2.1 / 5
Average user rating
1660
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for schuh.co.uk.
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schuh.co.uk Reviews
Read real experiences from customers of schuh.co.uk.
Brands may not incentivize or pay to hide reviews.
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Laura Graham
April 4, 2026
I love the fact i can go shoppimg with…
I love the fact i can go shoppimg with my dog here, knocked a star off because they never have my size in stock
customer
April 4, 2026
Awful experience
Awful experience - bought using a gift card.. exchanged an item and instead of sending me an exchange they refunded the gift card that no longer exists
Jane104
April 3, 2026
Won’t be shopping here again
Ordered 2 pairs of boots on a Wednesday for my birthday to arrive next day in store (a week before my birthday). Didn’t even show as left the warehouse for 3 days. Finally dispatched but didn’t turn up at store. Chased Schuh on the Sunday. They said they will call the store at 2pm and set an alert to let me know at 3pm if they’re there. No one contacted me. Chased them again at 4pm they said they should be in store tomorrow. Didn’t turn up again. Took them 6 days to let me know actually they’re lost! But they don’t have the shoes back in stock to send me so please contact us to sort out a refund? Why would I have to contact you when you have lost my order and don’t have them anymore? Just sent me refund. Not ordering again. Bad service. Update to Schuhs response - absolutely no one is in contact with me about this 😅 that’s either a lie or you don’t know my email address
Julie Begg
April 1, 2026
Ordered crocs the Evri courier left…
Ordered crocs the Evri courier left them in the bin.The bin lorry took the binNo phone number to contact SchuhI contacted them by email then Evri asked me the same questions Schuh told me to contact them again email does not accept replies!So still no crocs
mark
March 30, 2026
1st Class Service
Ordered a pair of New Balance trainers from the sale on Sunday evening which arrived at my local Hanley store the following day. Rosie in store was very friendly and helpful a credit to the business
KTH
March 24, 2026
Awful customer service
Sat in all day for delivery which didn’t come..no update from Evri on delivery…went to schuh online and my order wasn’t in my account and had disappeared..contacted the schuh email address on the order confirmation email and it failed. Used live chat and it was useless just never went anywhere..schuh website offers what’s app but no number anywhere to be seen to use. Tried emailing the complaints email which is on their website and it failed and was returned!! They are impossible to get in touch with. So if u get ur order or shop in a store it’s fine but any issue and they don’t want to know as u just can’t get in touch AT ALL with them. I would never use Schuh again as there as so many other online shoe shops which deserve my business more, as schuh obviously don’t value their customers.
Ivan
March 22, 2026
Great experience
Great experience
Moir Rawson
March 18, 2026
These are not cheap and are absolute rubbish
I bought 2 identical pairs of school shoes for my 11 year old daughter which arrived at New Year. They have only been worn for a matter of weeks and the plastic heal and sole which are hollow and are only around 1mm thick have worn through. My daughter now has holes in the soles of both feet you can stick a pen into
aboneyinn
March 13, 2026
Excellent service all round.
Schuh have a one shoe policy. My right foot is size 9.5 and my left is size 7. I went to my nearest Schuh store in Blackburn. I chose the style of shoe I liked. The store had one size in stock but not the other size. The sales assistant ordered me the size that was not in stock. The delivery was free and arrived two days later. The service Olivia the sales assistant gave me was exceptional. Nothing was too much trouble even though I tried on various shoes and sizes. Although I purchased two different sizes I only paid for one pair of shoes.
Jodie Ann Taylor
March 9, 2026
Not responding to my emails
Not responding to my emails. They owe me £77 for a return of 3 pairs of shoes. For some reason they have only refunded me in part without any explanation.
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