sears.com Reviews
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1.2 / 5
Average user rating
1710
Total reviews
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sears.com Reviews
Read real experiences from customers of sears.com.
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Lori Matthews-Kumm
January 15, 2026
BEWARE! SCAMMERS RUN THIS WEBSITE! don't do it! Run! Stay away.
Sears runs through third party scammers like FastMedia. They are terrible to work with. Rip people off big time and then charge a 15% restocking fee if you are brave enough to fight them for a return label. What a joke. What goes around comes around. SEARS??? What happen to your integrity?????
Deborah Robinson
January 15, 2026
I had another app yesterday again no …
I had another app yesterday again no show went to eight numbers before I got a live person told they would write Harel up that's the technician name now told someone else will come out tues jan20th just to take three pictures to be upload before I get my replacement I was a loyal customer paying for service every month I have been fighting with sears home service for three months where is sears loyalty if appliance can't be fix they would replace it but another money hungry company all talk pls don't do business with this company all talk no action very disappointed
Ly
January 2, 2026
Don’t waste your money, put it in a high yield savings account for when you need it instead of buying sears warranty.
This company’s warranty for home appliances is dissatisfying to say the least. Don’t waste your money like we did. We will Invest our money then go on Angie’s least when in need of repair or buy new. Sears warranty dept technicians’s most of them are incompetent as they are deceitful. Today a technician called my husband’s phone then hung-up before he could pick up the phone(he checked the call log) then the tech sent a text saying he’d missed us. Deceitful business practices! This would have been their second time coming to our house for the same issue. He never even showed up at our property. We have multiple cams, none picked him up. Mind you, my husband took a day off work for this. Also, you would not ever get a supervisor on the phone. Every issue is handled by a robo call or text. So, the person texting will tell you as they are trained to get rid of you as soon a one minute. I am filing a complaint with the CFPB as well. Because we’ve been paying them for almost 5 years. Do not get the warrant it’s a scam. Even after you more than pay for a replacement, they will never replace your appliance/s. They will make you wait for months while they scavenger hunt old parts. Do not deal with this company.
Dodotoots
December 30, 2025
I would not recommend Sears
We’ve been having issues with our washer on multiple occasions over the last year or two, and when we needed someone to repair it, they would cancel the appointment the day of and reschedule time and time again. When my mom would call, she could only speak with AI! Somehow, she was able to find the number of a previous sears repairman, and he would tell her that he wasn’t even scheduled to fix the washer! When they finally came to “fix” the wash by replacing the bin, it started making super loud noises again (like it did before it was fixed) and shaking like crazy. Sounded like it was going to burst through the wall lol. It was particularly loud one day and opening it we saw the agitator had come off. The screw that was supposed to hold it in place was missing, so we think it came off or was never put back when they put the new bin (the big tub) in. And the agitator was new, only a year old! After weeks dealing with handwashing clothes, my parents ended up buying a cheap washer, NOT from sears! Hopefully that one holds up for a bit.
Errika Rentschler
December 17, 2025
To be honest I wouldn’t give Sears Home…
To be honest I wouldn’t give Sears Home Services any stars! They cancelled 3 appointments before even coming to my home. Finally someone came out and he “decided” what was wrong and ordered the part. Received the part within 2 days and it’s been 2 months waiting on someone to come back out to fix my Refrigerator. Today was the 5th appointment they cancelled on me so I called GE (18006262005). Everything was handled and I’ll have a BRAND NEW refrigerator delivered within 7 days! The man at GE said he couldn’t believe I’ve been going through this for 2 months with 5 appointments cancelled. Thank you GE for handling business today!!!
Renata Wolf
December 16, 2025
It has been since September and my…
It has been since September and my microwave oven, under warranty, has not been fixed. I had numerous repairmen come and the fourth time I was informed that , since the parts are no longer available, it cannot be repaired. In the warranty it says that Sears would replace it. They haven’t kept their promise yet. I contacted them and was told I would get a check. NO CHECK YET!!! How much patience does a customer need to have? They did try to sell me additional insurance for other appliances, I declined, just want the microwave problem resolved. Why would I buy more insurance when they cannot even take care of the problem at hand?
LaVerne Walker
December 13, 2025
Sears/Cinch Have Become A Huge Disappointment
This is the second time this year that I have had claim/repair with Sears/Cinch Warranty Program. My dryer broke down in February of this year and now again in December, the same issue. Both times I scheduled an available appointment date (online as every company wants you to do nowadays), only to receive text messages stating the count down of the days until the day of the appointment. Today, I receive a text stating "unfortunately due to unexpected staffing changes in my neighborhood, they need to reschedule". I called very upset and spoke with a service rep, who stated it's better to schedule with an agent. Their system is not always correct as it adds available Saturday dates and technicians do not work on Saturdays. I suggested they add notes to state that information when scheduling. He agreed and said it is up to the higher ups. I've paid my deductible and now have to wait another two weeks for service, just like I did in February. This is ridiculous and customers should not be responsible for paying a deductible upfront for appointments that are not promised when scheduled. They have really, really, gone down!! It's sad!!
Adrean Zarzycki
November 28, 2025
I will never use sears again paid 1500…
I will never use sears again paid 1500 to fix my washer and dryer only to have my dryer break again...the technician either lied about his arrival or his fixing of my appliance.. they never listen to you after you complained over and over again...it took 6 weeks for them to fix not fix my appliances now I am once again without a dryer...sears will not compensate me but only to keep charging me...they dont even deserve the one star
Chris Thompson
November 23, 2025
Series is terrible
Good morning everyone. I would say this has to be the worst service ever of any professional business that I have a socialize with. I had to trick them to come out here to fix what they supposed to fix after I purchased the parts to fix my stove. And then once they come out here to fix it, I have to help the technician fix the stove. He was trying to leave really quick to get out of work and just make the money only stove is not fixed. Been trying to get in touch with someone since the day we noticed it wasn’t fixed. still no response. And we paid almost $1000 to fix a stove. We could’ve did better just buying a new one if we know it was gonna happen. I would never purchase anything from serious again. I would never ask them to come fix anything from them. The best thing for them to do they need to just quit. The AI system they have is terrible. I could keep going on and on, but it doesn’t make any sense. But never go to sears to do anything I mean anything thank you guys. Oh I forgot this one star is not even a one star for them. They deserve no stars.
C F
October 1, 2025
Liars and dishonest customer service.
Ordered a part that was listed as in stock, email said 5 weeks to deliver. I canceled the order and a month later, still no refund. Filed a claim with my bank. Buyer beware, go elsewhere.
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