Seattle Coffee Gear sells espresso machines, coffee makers, grinders, and related equipment. This page aggregates shopper reviews and ratings for the retailer to help you understand what customers report about their purchasing and service experiences.
Seattle Coffee Gear Reviews
1.6
22 reviews
What Shoppers Say About Seattle Coffee Gear
Created with AI, based on recent reviews
Seattle Coffee Gear receives overwhelmingly negative feedback from shoppers, with 1.6 out of 5 by 22 reviewers. The most common complaints center on poor customer service, shipping delays, and lack of transparency about fees and policies. Customers report orders taking weeks to ship despite being listed as available, minimal guidance on repairs or issues, and undisclosed restocking fees and return shipping costs that frustrated purchasers. Several reviewers also describe repair estimates that seem unreasonably high compared to the cost of purchasing new equipment.
While a small percentage of reviewers rated the company higher, the dominant pattern in feedback suggests significant operational and service issues. Customers report feeling misled about product availability and charges, and describe interactions with representatives as unhelpful. The company appears to struggle with basic communication, particularly around order status, fees, and repair costs, leaving shoppers frustrated enough to warn others away.
Customer Reviews (22)
Sorted by: Most recentJennifer C.May 30, 2021
I'd say go local for your espresso machine rather than ordering online. I spent two thousand on an automatic Saeco machine and it started sputtering right away. Shipping it back for warranty repair cost me seventy five dollars, and they came back saying they couldn't duplicate the issue. Fast forward two months and now the ground coffee dispenser stops working properly. It only functioned once. When you factor in the shipping expense and the three week turnaround, it's just not worth the hassle to send it back again when they might not even fix it.
Patricia D.May 30, 2021
If you're thinking about getting an espresso machine through mail order, I'd recommend going to a local shop instead. I bought a two thousand dollar automatic Saeco that started sputtering not long after I got it. Spent seventy five dollars to ship it back for warranty work and the store said they couldn't reproduce the problem. Then a couple months down the line, another issue popped up with the ground coffee dispenser. It worked a single time and that was it. When I think about having to pay that much again to ship it and wait three weeks for repairs that might not even happen, it just doesn't seem worth it.
Seattle Coffee Gear Review FAQ
How is Seattle Coffee Gear's overall rating calculated?
The 1.6 out of 5 rating is based on 22 customer reviews. The rating reflects the average of all individual ratings shoppers submit, which range from 1 to 5 stars.
What do shoppers praise most about Seattle Coffee Gear?
A small fraction of reviewers gave higher ratings, but positive feedback is minimal in the available reviews. The majority of feedback focuses on service and operational challenges rather than product quality or selection.
What are the most common complaints about Seattle Coffee Gear?
Shoppers repeatedly report long shipping delays for items listed as in stock, lack of transparency about restocking fees and return shipping costs, unhelpful customer service when issues arise, and repair estimates that seem excessive compared to purchasing new equipment. Several customers also describe damaged products and inflexible replacement policies.
Would shoppers recommend Seattle Coffee Gear?
Based on review feedback, the vast majority of recent reviewers explicitly warn others to avoid the company or describe it as a scam. Customers express frustration about their overall experiences and suggest looking elsewhere for coffee equipment purchases and repairs.
How can I write a review of Seattle Coffee Gear on RetailCoupons.com?
You can share your own experience by submitting a review with a star rating and detailed comments about your purchase or interaction with the company. Your feedback helps other shoppers make informed decisions and holds retailers accountable for their service.