selfridges.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 3,665+ users reviewing selfridges. Read verified ratings and real customer experiences on selfridges.com before you order.
Related articles
1.7 / 5
Average user rating
3665
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for selfridges.com.
Brands may not incentivize or pay to hide reviews.
selfridges.com Reviews
Read real experiences from customers of selfridges.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Eugene
January 28, 2026
I've been told that my parcel have been delivered which never came
I've been told that my delivery will be delivered by 1/1/26. Even though I haven't gotten my delivery the tracking app shows delivered. Contacted live chat support and it's the most useless shit ever, asking for multiple 72 hours, 48 hours, will email which I never got. Parcel was only sent out on 5th Jan, delivered on 14th which never came. It's my 22nd order and I've never faced such problem with DHL, now using SKYNET and it's shit
LondonWellnessLegal
January 27, 2026
⭐️ 1 Star – Extremely Disappointing Returns Experience
I am genuinely shocked by the way I have been treated by Selfridges in relation to a recent return.I work within the legal and governance team of a luxury wellness company in Mayfair and regularly shop at local high-end boutiques including Liberty and other independent retailers in the area. I am used to a certain standard of professionalism, transparency, and customer care — and what I have experienced here falls far below that.I purchased a pair of Jimmy Choo shoes for work online costing over £400. They did not fit. I tried them on briefly in my own home, on my wooden floors, to check size and comfort — exactly as any customer would reasonably do. They were never worn outside.Despite this, my return has been refused on the basis that the soles were allegedly “dirty and worn”. This is simply untrue. I categorically did not wear these shoes, and they were returned in their original packaging in resaleable condition.What is particularly concerning is that:• It took several weeks for Selfridges to even contact me regarding this return• No photographic or objective evidence has been provided to support their claim• My payment has been retained throughout, despite the ongoing disputeI am therefore being asked to accept an accusation of damage without proof, while my money continues to be held.This process feels wholly unfair, opaque, and inconsistent with the standards expected of a premium retailer.What makes this even more disappointing is that I have always been a loyal Selfridges customer and have spent significant amounts with the brand over the years. I never imagined I would be placed in a position where I am effectively being accused of dishonesty in order to justify withholding a legitimate refund.I have resorted to leaving this review on Trustpilot — something I have never done before — because I feel I have exhausted all reasonable internal routes and the customer service representative has provided a blank and unreasonable response. Having now read other reviews, it is sadly clear that I am not alone in experiencing poor handling of returns and inadequate customer service. What was once such an excellent shopping experience for people like me seems to have really taken a turn for the worst; how sad!I am now taking independent advice on my next steps, as I do not believe this decision is fair, reasonable, or compliant with basic consumer standards.For a retailer that positions itself as a luxury destination, this approach is deeply concerning. Customers should not have to fight for weeks to recover money that is rightfully theirs.I sincerely hope this is reviewed and addressed promptly, as this experience has seriously damaged my trust in the brand.
Soos W
January 27, 2026
“Sheree” is a robot who auto-responds…
“Sheree” is a robot who auto-responds to poor reviews of Selfridgesz You are then contacted by customer services in an attempt to resolve the complaint. I have simply been seeking compensation of £6 for wasted delivery costs, and a goodwill payment of £20. Yet customer service services continue to decline this. I continue not to answer my seven point complaint, denying any responsibility for the online experience altogether. I’ve wasted about an hour of my life communicating with customer services. Their responses continue to deny to resolve anything. It is simply shocking. Selfridges is a disgusting organisation. Avoid. I hope it rots and withers into oblivion.
Wahoo
January 25, 2026
Unhappy customer
Disgusted to find out there's only a 7 day window in which you can get a price match if the item you've bought goes down in price. Bought a bag less than 2wks ago, havent used it yet, happened to look on the website at other bags within the brand to find that it's been reduced by a further £108. I was told id have to go to the trouble of sending it back for a refund, and re ordering at the lower price. As I was unaware of the 7 day price match I feel this is very unfair and misleading. Very disappointed with this company. Will think twice before placing any further orders.
Tracey J
January 25, 2026
Great online shopping experience!
I've been having a great experience shopping the Selfridges sales online. Really good quality items at competitive prices and being part of Selfridges +, it includes free delivery, so good value for me as a customer. The wrapping and presentation has been good too.The only reason I have not given the full 5 stars is that with me spending a great deal of money, there's no rewards scheme tailored to a customer like myself. There is the Unlocked experiences, however they don't cater for anyone who doesn't live near a central location where there is a store. I have just scanned through and there is not one single experience I can benefit from, all are at locations in London, Birmingham, Manchester etc. What about customers outside of these cities? This is something that needs to be looked at so everyone can benefit. Thanks!
Agnieszka Pacewicz
January 25, 2026
Shocking customer service
I purchased Armani Eyetint in Exchange Square in Manchester as recommended by beauty assistant. Tester was perfect but the item I brought home was separating from the very first used at home. I shook it, I stirred it and it made no difference at all! I contacted Selfridges customer service and was offered no resolution or help. It’s shocking that such reputable brands customer service is so poor. I will never step foot in any Selfridges again Edit 27/01I emailed them again as below and no response…Edit 28/01….Identical unhelpful response as first one= no resolution
Ben
January 25, 2026
N0bh3d
I visited Selfridges London on 24/01/25 at around 4:30pm and had a very disappointing experience at the Canada Goose section.The gentleman assisting me was rude, abrasive, and made me feel rushed throughout the interaction. While I was trying on the Bayview jacket, I was repeatedly told to hurry up and decide whether I was going to buy it because he was “busy.” He dismissed my interest in the Bayview altogether and instead pushed me towards a MacMillan jacket that was clearly too big, despite my explaining it wasn’t the right fit.The overall attitude was unprofessional and made what should have been an enjoyable experience uncomfortable. Because of this, I left the store and travelled to Regent Street, where I purchased the Bayview instead and received far better service.Very disappointing experience for a premium retailer.
Lilly May Sutton
January 24, 2026
If there was more stars for Tonique at…
If there was more stars for Tonique at Louis Vuitton London Selfridges I wish I could give them, I go into store to meet Tonique and have such an amazing relationship & experience with her every time, she honestly goes above and beyond every time and makes the experience so enjoyable. Couldn’t Thank her enough for her service. Thank you Tonique!
Jess
January 23, 2026
Paid for the membership to get next day…
Paid for the membership to get next day delivery, next day came with 0 communication and no tracking or parcel, went on the live chat to be told this would arrive 5 days after the date of purchase, considering I paid extra for the delivery to be next day to surprise a friend this completely ruined it!
Emily Marsland
January 23, 2026
I ordered 3 dresses from them as…
I ordered 3 dresses from them as potential wedding dresses. Tried 1 on that didn’t fit and the other 2 were smaller sizes so I was like there’s no point trying the other two one.I repackaged them and returned them (less than 5 hours after accepting the delivery).I then received an email saying I had ‘stained and dirtied’ two of the 3 dresses (the two I didn’t even try on!!!) and I was being refused a £248 refund.I checked trustpilot and learned this is a common scam of theirs, I demanded proof and had to ring customer services FIVE times just to get answer, they finally overturned their decision and gave me a full refund. I did have to kick off a lot and have unnecessary stress.I will NEVER shop with them again. Avoid at all costs.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).