SHEATH specializes in men's underwear designed for support and comfort, using materials like bamboo and emphasizing durability. This page features customer ratings and reviews from RetailCoupons.com shoppers to help you decide if SHEATH is the right choice for your needs.
SHEATH Reviews
2.3
12 reviews
What Shoppers Say About SHEATH
Created with AI, based on recent reviews
SHEATH receives highly polarized feedback, with shoppers either praising the product quality or expressing serious concerns about operations. The five-star reviewers report exceptional durability, comfort, and support, with some claiming their pairs have lasted years without degradation. However, the majority of reviews cite substantial issues: inconsistent sizing and fit problems causing discomfort, significant delays or complete failure to receive orders, lack of order tracking and communication, and restocking fees applied to unopened returns that reviewers felt were unfair.
The company appears to struggle with fulfillment reliability and customer service consistency. Multiple reviewers report lost shipments, months-long delays without updates, and orders that never arrived. When returns are processed, customers report unexpected deductions beyond standard refund policies. While product quality resonates strongly with satisfied customers, the frequency and severity of logistics and service complaints suggest potential systemic operational challenges that overshadow product satisfaction for many buyers.
Customer Reviews (12)
Sorted by: Most recentMarcus W.Dec 27, 2025
Switched to bamboo boxers for better support and wanted to try Sheath for more variety. But the design just isn't there. My normal size didn't work at all for the fit where it matters. Uncomfortable chafing happened in places you really don't want. Got a larger size and it was better sitting, but then once I sat down it felt like everything was getting pinched. The special pouch feature didn't help much anyway. I ended up using the cup holder instead, which works but defeats the whole point of having two support options. Another issue: a black pair of their boxers turned brown over time, which was weird and concerning. For the price they're charging and how poorly the key features actually perform, they're just not worth buying.
Robert K.Sep 29, 2025
Bought several pairs of their men's underwear and my original shipment got lost. They sent a replacement, but when it arrived I wasn't happy with it. Everything was still sealed in packaging, so I sent it back. Instead of a full refund, they kept part of my money and tacked on a restocking charge for returning unopened items. That's not good business. Plus the actual quality of the underwear is pretty disappointing. Honestly Calvin Klein or Fruit of the Loom would've been a better choice.
David M.Jun 27, 2025
Complete scam. Ordered almost a month back and zero communication. Can't track anything. Pretty sure I'm out nearly 80 bucks.
Michael J.Jun 23, 2025
Over a year has gone by since I ordered and I haven't received any order confirmation or delivery. Don't waste your time.
William C.Feb 14, 2025
Honestly might be the best underwear purchase ever, maybe the best purchase period. Got 14 pairs of boxers back in 2016 and they're still holding up perfectly. No holes, no rips, no fraying, nothing. Comfort is unmatched. Fair warning on ordering to the UK though, their American operation is disorganized and takes forever with extra costs. But man it's totally worth the hassle.
Jessica T.Oct 22, 2024
Seriously a game changer for comfort. How did I survive without these before? Once you experience SHEATH underwear, nothing else compares. Huge thanks to an amazing company.
Kevin R.Oct 15, 2024
Found out about these through a recommendation and they're legitimately a complete game changer. Regular underwear isn't an option for me anymore. Customer service was super helpful when I needed advice on what to order.
Thomas P.Sep 3, 2024
Ordered two months back and my package never showed up. No refund either. I keep emailing customer service but they ignore me completely.
Nathan B.Jan 12, 2024
UPDATE: They're stepping up to make things right. Got my refund and free boxers are coming. Still frustrated with that popup system on mobile checkout though, hope they fix it. Watch out for unexpected product additions during checkout if you're on your phone. The underwear itself is solid. Comfortable, does what it promises, holds up forever. The real problem is the checkout experience. After I entered payment info and confirmed my order on mobile, this popup appeared offering other stuff. I tried swiping up to hit a decline button but the swipe didn't work right and I accidentally tapped a laundry bag. Added to cart with zero confirmation. I figured I'd deal with it in the morning. Big mistake. Call right away or you'll totally forget. I've got plenty of laundry bags from military days so this was unnecessary. It was only four bucks but man it bugs me that this kind of thing even happens.
SHEATH Review FAQ
What is SHEATH's average rating on RetailCoupons.com?
SHEATH is rated 2.3 out of 5 based on 12 customer reviews on RetailCoupons.com. The rating distribution shows significant polarization, with approximately two-thirds of reviews being one-star ratings and one-quarter being five-star ratings, indicating very different experiences across customers.
What do satisfied customers praise about SHEATH underwear?
Five-star reviewers consistently highlight exceptional durability and comfort. Multiple satisfied customers report their SHEATH underwear lasting several years without holes, rips, or fraying, and describe the fit and support as superior to competing brands. Some reviewers consider it a game-changing purchase.
What are the most common complaints about SHEATH?
The primary complaints involve fulfillment and customer service issues rather than product quality alone. Reviewers report lost shipments, extended delays without tracking updates, orders never arriving despite payment, and unexpectedly high restocking fees on unopened returns. Several customers also report sizing inconsistencies and fit problems, including chafing and uncomfortable sitting.
How does SHEATH handle returns and refunds?
According to recent reviews, SHEATH applies restocking charges to returned unopened items and does not provide full refunds. One customer reported losing a portion of their refund when returning unopened merchandise. If you are considering a purchase, clarify their return policy before ordering.
Should I order from SHEATH?
This depends on your priorities and tolerance for risk. Customers who receive their orders report highly satisfactory products built to last. However, multiple reviews indicate significant order fulfillment, tracking, and communication problems. If you do order, consider confirming sizing in advance and be prepared for potential delays or unexpected restocking fees if you need to return items.