SHEATH specializes in men's underwear designed for support and comfort, using materials like bamboo and emphasizing durability. This page features customer ratings and reviews from RetailCoupons.com shoppers to help you decide if SHEATH is the right choice for your needs.
SHEATH Reviews
2.3
12 reviews
What Shoppers Say About SHEATH
Created with AI, based on recent reviews
SHEATH receives highly polarized feedback, with shoppers either praising the product quality or expressing serious concerns about operations. The five-star reviewers report exceptional durability, comfort, and support, with some claiming their pairs have lasted years without degradation. However, the majority of reviews cite substantial issues: inconsistent sizing and fit problems causing discomfort, significant delays or complete failure to receive orders, lack of order tracking and communication, and restocking fees applied to unopened returns that reviewers felt were unfair.
The company appears to struggle with fulfillment reliability and customer service consistency. Multiple reviewers report lost shipments, months-long delays without updates, and orders that never arrived. When returns are processed, customers report unexpected deductions beyond standard refund policies. While product quality resonates strongly with satisfied customers, the frequency and severity of logistics and service complaints suggest potential systemic operational challenges that overshadow product satisfaction for many buyers.
Customer Reviews (12)
Sorted by: Most recentBrandon S.Jan 22, 2021
Got sent the wrong size and they won't answer any emails or messages. Just skip this place.
Graham H.Dec 7, 2020
The underwear quality itself is fantastic, seriously the best I've found. But they lose a star because two items were missing from what I paid for. I also got surprise charged an extra 15 pounds for delivery even though I should qualify for free shipping. Been a week and my emails to customer support went nowhere. Had a gift planned for a friend before Christmas but that's not happening now. Fair warning: you might only get 6 out of 8 items you actually ordered and paid for. It's ironic because their packing slip talks about taking pride in customer service and satisfaction, but you won't get it.
SHEATH Review FAQ
What is SHEATH's average rating on RetailCoupons.com?
SHEATH is rated 2.3 out of 5 based on 12 customer reviews on RetailCoupons.com. The rating distribution shows significant polarization, with approximately two-thirds of reviews being one-star ratings and one-quarter being five-star ratings, indicating very different experiences across customers.
What do satisfied customers praise about SHEATH underwear?
Five-star reviewers consistently highlight exceptional durability and comfort. Multiple satisfied customers report their SHEATH underwear lasting several years without holes, rips, or fraying, and describe the fit and support as superior to competing brands. Some reviewers consider it a game-changing purchase.
What are the most common complaints about SHEATH?
The primary complaints involve fulfillment and customer service issues rather than product quality alone. Reviewers report lost shipments, extended delays without tracking updates, orders never arriving despite payment, and unexpectedly high restocking fees on unopened returns. Several customers also report sizing inconsistencies and fit problems, including chafing and uncomfortable sitting.
How does SHEATH handle returns and refunds?
According to recent reviews, SHEATH applies restocking charges to returned unopened items and does not provide full refunds. One customer reported losing a portion of their refund when returning unopened merchandise. If you are considering a purchase, clarify their return policy before ordering.
Should I order from SHEATH?
This depends on your priorities and tolerance for risk. Customers who receive their orders report highly satisfactory products built to last. However, multiple reviews indicate significant order fulfillment, tracking, and communication problems. If you do order, consider confirming sizing in advance and be prepared for potential delays or unexpected restocking fees if you need to return items.