shopbop.com Reviews
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1.8 / 5
Average user rating
816
Total reviews
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shopbop.com Reviews
Read real experiences from customers of shopbop.com.
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Bonnie Mu
February 4, 2026
Gold Member ($1k-5k spend) ignored & mistreated. Loyalty means nothing here
(a) Slow & Robotic Support: I requested an address change within 4 hours of ordering, but it took support over 8 HOURS to reply (I waited the whole night). Instead of simply updating the address (which I provided), the agent asked me to save the address manually first. In fact, the address was ALREADY SAVED in my account as an alternative address! They could have checked beyond the default address actually. This has happened at least twice now (when my shipping address is within the US).(b) Unhelpful customer service/ Refusal to Help: Now they are telling me to contact UPS myself. I explained multiple times that I cannot contact UPS because the phone number on the label belongs to the recipient, not me, so I cannot pass the verification (to log into the account). Shopbop is ignoring my requests and keeps sending me copy-paste template responses.(c) Constant Shipping Errors:Within just one month (November 2025), they sent me the wrong items twice (the received items did not match the order).(d) Wasted Money on Duties:I ordered a silk skirt in size XS (the site said "last one left") but received a size XL. A month later, I reordered it, and they sent a size XL AGAIN. Instead of causing me to waste money on customs duties twice for nothing (I am an international customer), you should fix your internal processes so they actually run smoothly.If SHOPBOP treat a Gold Member this poorly, imagine how they treat new customers. Do not shop here.
iausters
February 3, 2026
Awful Website
Awful, placed one order for the first time and they disabled my account. Scam site
Taj Palchaudhuri
January 21, 2026
Worst customer service!!!
Worst customer service I've ever experienced. As an international customer, they refuse to provide the right export documents so that I may return some items to them. I am out over a thousand dollars and still trying to reach an actual human who can help me... (they continue to send me form letter/AI responses that are completely unhelpful). Avoid this retailer at all costs!
ANDRE
January 13, 2026
WORST shop ever
WORST shop ever. Dont waste your time trying to buy from this store, they cancel your orders and banned your account without a reason
Emma Walden
January 7, 2026
If you’re in Canada DO NOT order from…
If you’re in Canada DO NOT order from here. They advertise free returns but do not refund duties and will not provide the documents needed to get them back. Out a lot of money after returning a pair of boots. Submitting the documentation to be denied and then told there is no guarantee that you get duties back. Terrible customer service will not be ordering again
Valerie
January 1, 2026
Sent a used and dirty item over $300
Spent over $300 on a sale item - sweater (Citizens of Humanity sweater). Of course it sold out super fast so I was excited to receive my package. Upon receiving my package it was covered in blonde hair and the sweater had several strands of blonde hair on the item.Unacceptable to not check returns and items clearly used and still have the nerve to resell it and send it out to a customer in such condition. It’s disgusting and biohazard to send out items like this. First it’s hair what next? Am I going to get bugs in my next package? Feedback to Shopbop, have better quality assessments!!! Please stop sending used items out to customers! Now I have to pay dry cleaning fees at my own personal expense because I’m scared to even try or touch the item!
Rahaf Al Rahbi
December 30, 2025
This experience does not deserve even a…
This experience does not deserve even a one-star rating.I have honestly never experienced this level of unprofessionalism from an online store.Suspending or disabling a Platinum / VIP account that has reached the highest tier, simply because you suspect that I might be a personal shopper or reselling, is completely unacceptable.You are an online retail platform. It is not your role nor your right to interfere in how or why a customer uses the products they legally purchase from you. Whether I buy for myself, my family, or others is none of your business.People around the world purchase from global brands and luxury boutiques in bulk every single day, and no one questions them or freezes their accounts without proof. On top of that, you do not even know whether I am reselling or buying for personal use — you are making assumptions.I have been a loyal customer for a long time, reached Platinum status through consistent purchases, and my payments have always been legitimate. Cancelling orders and disabling my account without valid justification reflects very poorly on your platform.This is the first time I have ever faced such behavior from an online retailer, and frankly, it is extremely disappointing and unprofessional.
Vean Cheng
December 18, 2025
Beware Canadian , Shopbop Steal your import tax
This company definitely make money on selling items and keep the import tax while customers returns items, so, you are safe if you don't return items..otherwise, they will keep the import tax and ask you to get it back from you country of customs which is bullshit, they know they are stealing import tax, good luck guys, Shopbop just find a way to make extra money and tell you is free shipping free return to Canada, but steal import tax is the underlayer purpose.January 3, 2026 updated review to Shopbop, what kind of proof you need from Trustpilot? You know that you are the company to steal the import tax, that's why your company have the budget to let UPS open the box and check the items for return.
Samantha Jackson
December 15, 2025
Fraudulent company, pockets prepaid taxes and has no accountability
Beware, this company is fraudulent. Despite being owned by Amazon, they attempt to fleece and scam customers out of money.I placed an order on 3rd December 2025. Shopbop had charged me for GST (sales tax) that is supposed to be prepaid to the courier.When I have received the tracking number, the courier had turned around to say that sales tax had not been paid and was making me liable.I had reached out to Shopbop requesting information on why I am liable for GST when I had prepaid it to Shopbop during the purchase.The customer service only gave me copy and paste answers, claiming that consumers are responsible for their own GST. This entirely contradicts their own FAQ and invoice amount.Their FAQ stated that GST is prepaid unless explicitly selected otherwise during checkout and my credit card statement showed a deducted balance which included GST charged to me by Shopbop.It is clear, that they are trying to pocket my prepaid GST. Beware of this fraud.
Valeria
December 12, 2025
Never again 💩
Never again 💩Made an order today, 4 items, delivery to Italy. No issues during checkout or payment.5 hours later: 👇Thank you for ordering with us. Unfortunately, after our initial review of your account, we have opted to not proceed with this transaction. Your order has been cancelled and your account disabled. You have not been charged for the order however, the authorization may still be reflected on your original form of payment for a time determined by the institution’s policy.Shopbop reserves the right to disable accounts or cancel orders as stated in our terms of service.Shopbop Order Review DepartmentWell, it’s the first time in my online shopping history (quite extensive tbh) that a vendor 1. cancels my order without any reasonable explanation,2. blocks my account 😆🤯 Good luck with the business, guys! 🥱
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