Silverlight Reviews

I can't recommend ordering from Silverlight after what just happened. I've been a loyal customer for years and loved their socks. But this latest experience was a disaster. I was supposed to get replacement socks for some broken stitching, and I've been waiting since late January. By early March, still nothing. The tracking didn't work and customer service was slow to respond and unhelpful when they did. At their price point, I expected way better service. Even worse, the first shipment got lost somewhere. After tons of back and forth emails and waiting, a replacement was sent but that also got lost in the same location. A second replacement was attempted but apparently something important was missing from it, causing issues at a cargo checkpoint. Multiple update attempts and it's still not here.

I ordered a 5 pack in XXL but only got 4 actual XXL socks. The fifth pair was marked as XXL even though it was clearly a Large. Sent a message to their team and they started off seeming interested, then completely ghosted me. Seems like they have serious quality control problems with their manufacturing overseas. This happened to me once before too. The lack of follow-up from support really frustrated me. I'm shopping elsewhere now and wanted to give others a heads up.

I've been wearing these socks on hiking trips for over 5 years and honestly they're fantastic. Noticed them wearing down recently so I reached out about their lifetime warranty. I had read negative things about their support beforehand, so I wasn't expecting much, but they replaced them completely free without any hassle. These folks came through big time.

Waited nearly 2 months for 3 pairs of socks to show up. When they finally did, one sock was noticeably bigger than its partner even though they both said Large. The tracking system wasn't working and the website was unhelpful. I've purchased from them before but that's changing now.

Pretty disappointing overall. The website is clunky and getting customer support responses felt impossible. Tracking details never worked properly either. That said, the socks themselves showed up eventually and they're actually decent quality. But I'm not confident enough to order from here again.

Terrible company overall. Should have read the reviews first before giving them my money. The socks I received weren't the right size. Three weeks later they still haven't sent me a return label. Instead they offered 25% off like that's some kind of deal. Total ripoff.

Never got my order even though they took the payment. Support initially responded but then disappeared once I sent proof that I paid. After three months they finally send me a delivery confirmation, but it's just a screenshot of a different order from another country dated April 6th, when I originally ordered back in February. Looking at other complaints, this company appears to operate like a scam.

Bought a pair and they took my money right away but the socks never came. They gave me a tracking number for the shipping carrier but the link doesn't show any information. Their support team never responds at all. This appears to be fraudulent.

This feels like a scam operation. Ordered 3 pairs and they never arrived. Asked for shipping details and got no response. When support does answer, they're not actually helpful.

I almost made a purchase but decided against it, yet somehow they still charged my card. I've sent 4 separate emails trying to cancel over 4 days. They answered once and that's it. Now all I keep getting are order confirmations and shipping notifications. They've basically stolen my money and won't respond to me. This is completely unacceptable.