simons.ca Reviews
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2.1 / 5
Average user rating
123
Total reviews
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simons.ca Reviews
Read real experiences from customers of simons.ca.
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Kevin
January 14, 2026
Simon's used to have incredible online support, but recently.. not so much..
I want to start this review off by saying that I absolutely love Simon's. The selection of clothing for men, the discounts during their sales, and the entire experience is premium from start to finish.Unfortunately, however, in the last few weeks I've found their customer service team go from super responsive and helpful to abysmal. I frequently don't hear back about order inquiries and have to phone their team to get support - something that was never an issue a few months back. Furthermore, they've just started to ghost me entirely on order statuses which I find increasingly frustrating and has begun to impact my overall view of Simon's. I want to love them, but the lack of support or 2-3 hour phone wait times makes it extremely difficult.
Julia Ranitsky
January 5, 2026
Placed an order
Placed an order. Confirmed the address however when received an email confirmation - noticed that unit number all of a sudden missing. It took me 3 emails and 5 hours on calls (45-70 min) holds to get ahold of them only to find out that they are unable to fix the problem?!!! Called visa to cancel the order.
OLIVIA
December 28, 2025
Forgotten refund
I made a return that was received nov.11th. The return has been pending until today. I called in and was told it "must have been forgotten". I received my refund after the call. Unfortunately, when I asked for the issue to be escalated to find the cause of my refund being forgotten I was told they do not have time. I think missing refunds should be a priority as there could be a system error. Its a pretty big deal for customers not to get their money back until they remind the store.
Ne Va
December 24, 2025
No customer service
No customer service available, at all. My rewards amount disappeared from my account for no reason and they have not answered email, phone, chat, social media, anything. So they somehow misplaced my rewards and couldn't be reached to restore it. Not shopping there anytime soon again. They're going The Bay way.
Marcie
December 21, 2025
Simons is the best new, Canadian department store!
I LOVE this department store! So refreshing to have a store like this open since we lost Sears and the Bay. Many of the clothes and items are sustainable, and the company itself is eco-friendly, and price points are very reasonable for today's over priced market. Excellent quality clothing, and the customer service is impeccable! They also have the nicest boxes and even the online purchases are packaged aesthetically! Highly recommend this Canadian store with products and designers that are also Canadian made and sustainable! Can't wait to go shopping here again!
Danielle Singh
December 11, 2025
Customer service is basically…
Customer service is basically unreachable, my partner ordered a gift for me for Christmas and we realized it was going to the wrong address so we tried to call, email, chat and no one was responsive, and all we needed was to change the address. When you reach out to a store, the phone line cuts off. I have worked in customer service for over a decade and I have never seen something like this from a big name department store. This is actually ridiculous.
Candace
December 11, 2025
Simons charges a 20% restocking fee for online orders! Dispicable!
I recently ordered 2 clothing items from Simons. Both of them were not of the best quality. 1 item was extremely baggy with a peculiar turtleneck and the second was a boxy cardigan, it sat at a very awkward place just below the waistline and was poorly sewn so I chose to return them. Upon submitting my returns, I was charged a 20% RESTOCKING FEE ....unheard of, what is wrong with this company? Never buying another item from Simons again.
Diana Komarova-Viel
December 5, 2025
No customer service
No customer service. Have been having issues with their deliveries. Never received any acknowledgement or answer from their customer service despite several follow-ups. They don't value their customers or their business, so they won't be getting money again.
Josh Greenway
December 5, 2025
Shout out to Coolridge in the men's…
Shout out to Coolridge in the men's clothing part of the Eaton Center store. I asked for help and he worked with me to find options in my size and was extremely helpful!
Emma Tremblay
November 30, 2025
Good store
I like the quality of their products. It's too expensive a little, but everything is now.
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