simplisafe.com Reviews
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3.5 / 5
Average user rating
16840
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for simplisafe.com.
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simplisafe.com Reviews
Read real experiences from customers of simplisafe.com.
Brands may not incentivize or pay to hide reviews.
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Joan Hatem
March 30, 2026
Messasiah
I must admit I am not a Geek and somewhat unfamiliar with many of the technical options of my SimpliSafe system. I am enormously grateful to have had Messasiah instruct and explain them to me and give me peace of mind. She is truly a blessing.
Sandy Thurmond
March 29, 2026
Messasiah was
Messasiah was patient, professional and knowledgeable while we worked through installing a replacement base station.
Joe L
March 27, 2026
Nathan was great to work with and…
Nathan was great to work with and resolved my issue quickly.
Lynda K
March 27, 2026
I really can’t deal with them anymore they are the worse
I really can’t deal with them anymore. They us ed to be the best service, security system. Now it’s the worse. Their cameras are awful most of the time they don’t connect, if they do their outdoor cameras are so bad that you can’t see anything it’s pitch black. They have now a customer service based overseas it seems and they are the worse. It’s been over a month that cameras don’t work, sensors and nobody probably help. If they do they will keep you on the phone for around an hour just to fix an issue with a door sensor. They are the worse of the worse.
Nita H.
March 26, 2026
Disappointing Support Experience for a Security-Critical Service
I had a very frustrating experience with SimpliSafe while trying to perform a simple system test. I called in for technical assistance and was connected to a technician named Pocholo, who repeatedly asked me to spell my email address—multiple times—yet still couldn’t locate my account. Even after involving a supervisor, they were unable to find me in their system.After 18 minutes on the call, I was asked to retrieve the serial number from my base station, and unbelievably, they still couldn’t pull up my account!This was incredibly disappointing. While I do like their cameras and believe the platform sounds great conceptually, there are clearly some significant bugs that need to be worked out—especially within their customer support systems.When it comes to home security, reliability and responsiveness are everything. Unfortunately, this experience has shaken my confidence, and I feel I need to explore more secure and dependable options moving forward.
LIsa
March 26, 2026
Jenifer was a great customer service…
Jenifer was a great customer service rep! Helped me with everything I needed. Thanks so much~
A Sems
March 26, 2026
Took some time but problem solved.
After a bit of time trying to text with a live person & then speaking to someone who was having difficulty helping me, I was transferred to J’Nell from the Advance Solution Team who was very knowledgeable & couldn’t be sweeter. She was patient & walked me through the steps needed to resolve my issue. And the best part was, I could understand her. I would recommend this company.
Joe T
March 26, 2026
Great support for new user
Roger T was very helpful and patient in assisting with my camera setup! Thank you.
judy hayes
March 26, 2026
Great customer care
I spoke with Roger T. regarding our CO detector. He and his team went beyond for me. I couldn't get the detector to stop beeping. They decided to send me a replacement, free of charge. Better safe than sorry.Thank you, Roger T.!
M.P.
March 25, 2026
Quick & Courteous Service
Call was answered quickly and did not wait on hold.Phone tech was courteous and knowledgeable about the product.Tech was able to identify the issue quickly and send necessary replacement parts along with paid return label.
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