skullcandy.com Reviews
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4.2 / 5
Average user rating
1996
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for skullcandy.com.
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skullcandy.com Reviews
Read real experiences from customers of skullcandy.com.
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Sally Rivers
April 2, 2026
Very very helpful
Very very helpful
Rich Lucas
March 26, 2026
The representative was extremely…
The representative was extremely knowledgeable. Very friendly and effective. I can’t say any more positive statements other than he was phenomenal great
Caleb
March 25, 2026
Dave Great. AI Bad.
Dave was wonderful. The AI prompt was utter crap, asking me if I wanted my issue escalated to the support team, then repeatedly telling me it was unable to escalate my issue to the support team. After trying again, I figured out the right words to say ("bippity boppity boo") in order to get it to connect me to a support staff member (which it should've done in the first place; I'm not gonna ask for support if I don't need support). But Dave was great once I finally got him on the line. He stepped through the "normal" support steps (I've worked IT; I know how it goes), but it only took a couple back-and-forths for him to get everything fixed perfectly! Way better than the 10+ back-and-forths I had with whatever AI garbage they connected me to in the first place.If this company truly cares about its customers and its image, they'll fire that unhelpful computer crap and just clone Dave. Because Dave -- unlike their AI prompts -- ACTUALLY knows how to do his job.
Franco Herrejon
March 24, 2026
Raffy was amazing to work with and took…
Raffy was amazing to work with and took care of the issue. The customer service he offered has made me a Skullcandy customer for life. Thank you Raffy.
Blake
March 17, 2026
Good customer service
Good customer service
Colton Moore
March 12, 2026
super helpful and quick
super helpful and quick
Michele
March 11, 2026
Very helpful
Very helpful. I feel that they were very prompt and thorough.
Aonjulie Johnson
March 9, 2026
The company was great to work with
The company was great to work with. So nice and accommodating and helped me with my issue really quickly. Thank you guys so much <33
Kae Kelley
March 9, 2026
The chat guy was a human and that was…
The chat guy was a human and that was great <3
jeff kwan
March 9, 2026
They offer 2 days express shipping and…
They offer 2 days express shipping and I paid extra for it. They forget to ship out my package and when I messaged them I don’t want the item anymore they said they can’t do anything about refunding it since it past the 14 days return time frame when they’re the one that forgot to ship out my package. Raffy was the representativ and was no help at all.
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