Snarkytea.com sells specialty tea products to enthusiasts and casual drinkers alike. This page aggregates RetailCoupons.com ratings and verified customer reviews to help you understand what shoppers experience when ordering from this tea retailer, from product quality to customer service responsiveness.
snarkytea.com Reviews
2.4
17 reviews
What Shoppers Say About snarkytea.com
Created with AI, based on recent reviews
Snarkytea.com shoppers are deeply divided. Satisfied customers praise the tea quality, citing rich flavors and high-quality ingredients, and commend responsive customer service that resolves issues within a few business days. These loyal reviewers appreciate the community aspect through the Snark Squad membership program. However, a significant portion of shoppers report serious problems, primarily with membership cancellation and recurring shipment issues that persist for months or over a year despite multiple cancellation requests. Dissatisfied customers also complain about inconsistent tea flavor (ranging from barely detectable to unpleasant), unresponsive customer service, and being blocked or deprioritized when submitting multiple support requests.
The store's 17 reviews show a polarized customer base: fans tend to be long-term repeat buyers who value both product and community, while detractors struggle with subscription management and product quality. The most serious complaint involves automatic shipments continuing indefinitely after cancellation requests, suggesting potential systematic issues with the membership termination process.
Customer Reviews (17)
Sorted by: Most recentJessica B.May 23, 2025
The shipping arrived really fast and the concept is nice. The sampler kit looks cute. But honestly the taste just isn't there. No matter how I brew it following their directions, I'm not getting the flavor I want from it.
Robert H.May 21, 2025
I'm genuinely surprised by some of the negative reviews I'm seeing. Honestly, I think the whole product line is fantastic. There's so much variety in the blends and I love the limited edition releases they do. My interactions with their customer service have been great every single time. If someone's had a bad experience, they might not be reaching out through the right channels. The team responds really fast and you can tell they actually care about making things right. I saw someone complaining about returns and here's the thing: this is a small business. When you buy the kit, you get a free sampler included. You can't really return used tea, so once the kit goes back, that sampler wasn't actually free anymore. A small company can't survive by giving away free stuff. I've been buying from them for 8 years now and I'm one of their earliest customers. It's a family run business run entirely by women. These ladies are genuinely kind and hardworking. Whenever I've had an issue, they've taken care of it quickly. Plus the tea is delicious in a way you're not going to find at the grocery store. If you're new to quality loose leaf tea, it might take your palate a minute to adjust. The best part is joining their Facebook community group where people share tips on brewing and blending flavors. It's a really supportive community.
Patricia L.May 15, 2025
This tea literally tastes like something you'd smell in a gas station bathroom mixed with potpourri. I tried all three of their sampler packs and found them all revolting.
Linda S.Mar 15, 2025
Worst customer service imaginable! I asked about returning my order and they said they'd charge me 16.99 for the free sampler that came with it, plus shipping costs. I told them I still wanted to return it but never heard back. I have no idea where all those glowing reviews on their site are coming from. Really disappointed.
Angela D.Jan 13, 2025
I really had high hopes for this company because I'm trying to cut back on sweet tea and soda, and regular water just doesn't do it for me. Unfortunately I was let down. I attempted different brewing methods including normal brew, hot steeping, and even letting it sit for 14 hours, but I could barely taste anything each time. Because there were so many positive reviews, I decided to go all in on the full size 64 ounce kit, thinking I'd definitely enjoy it like everyone else seemed to. I'm really disappointed, especially considering the price point.
Jennifer M.Oct 30, 2024
Absolutely terrible customer service experience. They sent me less product than I paid for. There was no refund offered, no replacement shipment, and nobody even bothered to communicate with me about it. My messages went completely unanswered. I'm not coming back.
Christopher N.Jan 12, 2024
This company is absolutely wonderful! I found them on social media a while back and they really knocked me out. They make creative and innovative tea blends with a really fun personality. What gets me most is their customer service approach. They do what every company should be doing: they actually talk to their customers and engage with them. You should definitely try their tea because I promise you'll like it.
snarkytea.com Review FAQ
What is Snarkytea.com's average rating?
Snarkytea.com is rated 2.4 out of 5 based on 17 customer reviews on RetailCoupons.com. The rating distribution shows 59 percent one-star reviews, 29 percent five-star reviews, and 12 percent two- or three-star reviews, indicating a sharply divided customer base.
What do satisfied customers praise about Snarkytea.com?
Positive reviewers highlight the tea flavor quality and ingredient sourcing. Long-term customers report satisfaction after ordering for multiple years. Several shoppers commend the customer service team for going above and beyond, resolving issues within 3 business days. The Snark Squad community membership is also mentioned as a valuable source of peer support.
What are the main complaints about Snarkytea.com?
The most serious complaint involves difficulty canceling membership subscriptions, with some customers reporting automatic shipments continuing for over a year despite multiple cancellation emails. Other recurring issues include unresponsive customer service, being placed at the back of the queue when submitting multiple requests, and inconsistent tea flavor that some describe as barely present or unpleasant.
Do shoppers recommend ordering from Snarkytea.com?
Recommendations are mixed and depend heavily on individual experiences. Loyal repeat customers strongly endorse the company and community, while those who experienced subscription or customer service problems warn against purchasing, particularly before understanding the membership cancellation process.
How can I write a review of Snarkytea.com?
RetailCoupons.com customers can submit detailed reviews documenting their experiences with product quality, customer service, shipping, and any issues encountered. Verified purchase reviews help other shoppers make informed decisions about whether to order from this retailer.