Solid & Striped offers swimwear and casual dresses through their e-commerce site. This page aggregates authentic shopper ratings and reviews to help you understand what customers report about their purchase experiences, product quality, and customer service.
Solid & Striped Reviews
1.3
19 reviews
What Shoppers Say About Solid & Striped
Created with AI, based on recent reviews
Solid & Striped is rated 1.3 out of 5 by 19 shoppers, with the vast majority expressing serious dissatisfaction. The primary complaints center on refund delays or non-issuance after returns, unannounced restocking fees applied to exchanges, and unwarned final sale policies on discounted items. Customers report extended periods of poor email communication and describe the company's practices as deceptive. A small number of shoppers report positive experiences with product quality and fast shipping, but these are heavily outweighed by reports of financial disputes and unresolved refund issues that have required credit card company intervention.
The pattern of complaints suggests systemic problems with the company's returns and refund processes rather than isolated incidents. Many reviewers describe similar experiences involving returned items that the company claims arrived damaged (with disputed photographic evidence) or refunds that simply never materialize despite multiple follow-up attempts. While some customers praise individual products and delivery speed, the overwhelming feedback indicates significant trust and transparency issues that dominate the shopping experience.
Customer Reviews (19)
Sorted by: Most recentBrandon J.Jan 29, 2026
This company is a scam. I ordered a dress that didn't fit right so I sent it back to exchange it. They hit me with a restocking fee. So now if I order something else and it doesn't fit and I want to exchange again, that's another restocking fee. It just keeps adding up with these fees. That's how they're making their money apparently. Really messed up business model.
David R.Jan 17, 2026
Had my doubts after reading some of the other reviews, but this experience was way better than expected. Placed an order on January 14th and it showed up on the 17th. The shipping speed was incredible. The Caroline Maxi Dress is gorgeous and everything I wanted.
Jennifer K.Jan 16, 2026
I bought a dress for a trip and returned it right away since it didn't fit. Expensive too, so I wanted to handle it before the holiday rush kicked in. Nothing happened by early January so I reached out to their team. After tons of back and forth emails, they claimed it came back stained and showed me pictures of something that looked nothing like the nice black dress I'd mailed back. It was on for literally 20 seconds. The problem is their process is broken and they just don't trust customers. I've asked them to send my dress back since technically I own it. Shop somewhere else if you want actual transparent service and people who believe you.
Melissa V.Dec 16, 2025
I'd been wanting a bikini and grabbed one during their Cyber weekend sale at 30% off based on their size chart. When it arrived it was way too small. Tried to return or exchange but found out sale items are final sale. That's a sketchy policy if you ask me. Sure maybe I should have read the fine print, but my cart never warned me about the final sale status. If I'd known there was no refund option I wouldn't have risked it with sizing issues. Now I'm stuck with 150 dollars worth of swimwear that doesn't fit. I'm never ordering again. The clothes are cute but this is not how you treat customers. They act like an upscale brand but their return policy is cheap and disrespectful.
Chris P.Dec 11, 2025
Same problem everyone else is having - they just stop communicating. They have your item but won't issue the refund. This honestly feels fraudulent and the company needs to fix it.
Kevin W.Nov 18, 2025
Don't buy from this website. They're not trustworthy. Like so many other reviewers, I never got my refund even after returning the item. The only way to reach them is by email and getting a response takes forever. I probably emailed them 15 times about my refund that never came. Eventually I had to contact my credit card company. Both UPS and their own warehouse confirmed they got my package back, but they kept saying they couldn't process the refund without escalating it, which apparently was a dead end.
Marcus T.Nov 17, 2025
Heads up - don't expect a refund when you return items to this company. I sent back my purchase to their warehouse two months ago and still haven't gotten my money back. Their customer service team basically doesn't respond to anything. I'm having to take this up with my bank at this point. Shop elsewhere if you value getting your money back.
Michelle C.Nov 5, 2025
The customer service team never responds and ignores all your emails with zero updates. Their policy says returns process in 2 to 3 weeks but I've been waiting nearly 2 months now. There are way better swimsuit brands out there with actual support. This company feels sketchy and dishonest. I filed a dispute with my bank.
Nathan G.Oct 26, 2025
Avoid this store at all costs. You won't get refunded. This is the worst company I've ever had to work with. I had to contact my bank and get legal involved just to deal with them. Stay away.
Solid & Striped Review FAQ
How is the 1.3 out of 5 rating calculated?
The rating is an average of all verified shopper reviews. With 19 total reviews, the vast majority (89 percent) are one-star ratings, reflecting widespread dissatisfaction. A small portion (5 percent each) are two-star and five-star ratings, while no reviews fall in the three or four-star range.
What do shoppers most frequently complain about?
The most common complaint is non-receipt of refunds or extreme delays after returning items. Customers also report unexpected restocking fees applied to exchanges, surprise final sale policies on sale-priced items that were not clearly disclosed at checkout, and difficulty reaching customer service by email with long waits for responses.
Are there any positive aspects shoppers mention?
Yes. A small number of customers praise the quality and appearance of specific items, such as the Caroline Maxi Dress. Some shoppers also report fast shipping times, with orders arriving within a few days. However, these positive experiences are significantly outnumbered by negative reports.
Do shoppers recommend Solid & Striped?
Based on review content, the overwhelming majority of recent shoppers express strong warnings against purchasing from this retailer, citing unresolved refund issues and questionable business practices. Only a very small minority (approximately 5 percent) indicate satisfaction with their experience.
How can I write a review for Solid & Striped on RetailCoupons.com?
After making a purchase, you will have the option to rate your experience and share details about your transaction. Authentic reviews from verified shoppers help others make informed decisions. Focus on specific details about your experience with products, shipping, returns, and customer service.