spirit.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,179+ users reviewing Spirit Airlines. Read verified ratings and real customer experiences on spirit.com before you order.
Related articles
1.3 / 5
Average user rating
1179
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for spirit.com.
Brands may not incentivize or pay to hide reviews.
spirit.com Reviews
Read real experiences from customers of spirit.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Ross Cabrera
January 31, 2026
Worst Flying Experience of My Life
My flight with Spirit was delayed causing a missed connection, which left me stranded in Orlando for 20 hours. I'm leaving this review not that the flight itself was bad, it was standard, but that Spirit offered no apology and assistance from their delay. You would expect a hotel, accommodation voucher or at the very least a food voucher but Spirit simply didn't care. Their wording was "we got you were we were meant to take you".Yes you did, but you did so late so I missed a flight and had to get another one. It's the way this was handled that upset me and massively impacted my journey home to the UK. A decent airline would understand their impact and support in some way. I'll never fly Spirit again.
Alessio Sundas
January 28, 2026
I made a reservation with Spirit
I made a reservation with Spirit, but I didn't receive any confirmation code or email. I was worried, so I started calling, but no one ever answered. I contacted the website, but I only got an automated voice with artificial intelligence. Only today did I receive the code, and I was finally able to request a cancellation, but they told me I was outside the 24-hour window. However, I'm outside the 24-hour window because of them, because they didn't respond. In my opinion, they do this on purpose to avoid giving the money back. I'm asking for help from a consumer protection association and the United States authorities to get my ticket money back. Reservation code is MGHI4Y #spirit @spirit
Brad
January 28, 2026
You Get What You Pay For
Spirit Airlines is very much a “you get what you pay for” experience. The ticket was cheap and the flight got me from point A to point B safely and on time, which is the most important part. Boarding was fairly smooth and the staff were okay — not overly friendly, but not rude either.That said, all the extra fees really add up. Paying separately for carry-on bags, seat selection, and even basic comfort makes the final price feel less like a bargain. The seats are also quite cramped, so it’s not ideal for longer flights.Overall, Spirit is fine if you’re on a tight budget and know exactly what you’re signing up for. Just don’t expect comfort or extras, and be prepared for the additional charges.
john watts
January 27, 2026
The worst customer service on the…on the plant better service in hell
The worst customer service on the planet. There customer would be bad if you were in hell.they don't send any confirmation of your flight information like real airlines the service and small crappy planes just aren't worth the 50 dollars you save flying a real airlines like United or American and even Delta . The service is so bad they make ICE look like the four seasons It not worth if you have problems you want to throw yourself in traffic after a min 45 wait up to 2 hours on hold then that personYou need talk to supervisor they are got to tell you same thing never heard of customer Not allowing you to even discuss the issue they so freaking fee hungry
Greg
January 27, 2026
The flight attendants were rude and…
The flight attendants were rude and nasty. Worst flight ever. I will never fly with again.
Paulene M Alcindor
January 23, 2026
Missing suitcase
I am writing to formally register a comprehensive and deeply disturbing complaint regarding a series of operational failures I experienced during my recent journey with your Spirit airline. On September 29, 2025, I was scheduled to fly from Fort Lauderdale (FLL) to Charlotte (CLT), and the events of that day were nothing short of a logistical nightmare, exacerbated by severe customer service deficiencies.Upon my arrival at Charlotte Douglas International Airport (CLT), I was immediately confronted with a perplexing and highly distressing baggage discrepancy. My primary checked suitcase, which is clearly identifiable by the name "Paulette Bowen" on its tag, was entirely absent from the baggage carousel. To compound this bewildering situation, a separate piece of luggage belonging to my traveling companion inexplicably appeared on the carousel bearing *my* name, Paulene Alcindor, on its tag. This careless and utterly baffling mislabeling not only created immediate confusion and significantly delayed our ability to locate our belongings but also served as an alarming indicator of a fundamental breakdown within your baggage handling protocols. The non-receipt of my essential personal items has caused considerable distress and inconvenience.Regrettably, the chaos surrounding the baggage incident was only one facet of a broader operational failure that day. Due to what were described as unforeseen delays and an uncommunicated gate change – issues that consumed precious time and energy as my companion and I struggled to obtain accurate information – we were, despite having completed check-in, tragically forced to miss our initially scheduled flight departing at 3:10 PM. This egregious disruption necessitated our rebooking onto a significantly later flight, an 8:05 PM departure, imposing an unwelcome and substantial five-hour delay on our travel plans. It is particularly galling to consider that my missing luggage may have inadvertently been loaded onto the earlier 3:10 PM flight to CLT without me, further illustrating a complete lack of coordination and accountability in your operations.My case was close on 10/21/25, with email stating that I should report it to my home owner’s insurance or airport security. No compensation was give.
Phil Yassa
January 22, 2026
My first and absolutely last experience with Spirit Airlines
Spirit cancelled my flight on Christmas Eve, one of the most disruptive days possible to strand a passenger. With no viable rebooking solution and no meaningful assistance offered, I was left on my own to figure out how to get back to my destination. This resulted in a last-minute replacement flight that cost nearly five times more than what I originally paid.This wasn’t a minor inconvenience but a complete failure of service at the worst possible time. What’s particularly frustrating is that I wanted to like Spirit. The planes looked modern, the brand felt fresh, and the pricing was appealing. Unfortunately, this experience made one thing painfully clear: the low price comes at the expense of reliability, accountability, and customer care.An airline’s most basic responsibility is to get passengers where they need to go. Cancelling a flight on Christmas Eve without adequate recovery options is completely unacceptable and demonstrates a total lack of concern for customers when things go wrong. Reliability is non-negotiable in this industry, and Spirit failed on the most fundamental level.This experience turned what should have been routine travel into a stressful, expensive ordeal. I will never fly Spirit Airlines again, and I strongly caution others to think twice before trusting this airline *especially* during peak/important travel periods when reliability matters most.
Angie Matika
January 22, 2026
WORST airline
Every time my mom travels to the United States and back home (Colombia), the flights are always delayed and she ends up missing connecting flights. This happened to me as well in the past. When you approach a customer service representative, they don't want to help you and make all the excuses to make you feel that you are the one at fault. As a matter of fact, my mom had to take a flight from Ft. Lauderdale to Bogota today and the flight was delayed for almost THREE hours. This caused my mom to missed her last connecting flight home. They are the WORST!!
Joe Riv
January 20, 2026
They robbed me
I bought a ticket round trip. I missed the flight day because police detained me so I had to buy another one the next day. When I was going to check in for my return flight the system was not finding my reservation. I call customer service and they told me that because I didn’t showed up to first flight the return flight was automatically canceled. I was confused because it was two separate confirmation numbers. Two separate tickets. They cannot refund me the money or activate my flight back home. They robbed me. This conpany is garbage and I would love for them to go bankrupt and never open again
RO
January 19, 2026
Stinks
Stinks. I’m going back to 2001 when my dad passed and I traveled from Ft. Lauderdale Fl to Philadelphia. Cramped seats. I was choking and I asked stewardess for water. She said oh that’ll be $3.00. Can you imagine?? Terrible terrible terrible hope they go bankrupt and if change name and co. Train the employees better!!
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).