spirithalloween.com Reviews
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1.5 / 5
Average user rating
356
Total reviews
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spirithalloween.com Reviews
Read real experiences from customers of spirithalloween.com.
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S. Davis
December 23, 2025
I ordered a Halloween costume for my…First and Last Time Ordering from Spirit Halloween
I ordered a Halloween costume for my son, and the entire experience has been nothing but frustrating. The package was already delivered late, and when I checked the tracking, it showed it was delivered to the wrong address. I contacted Spirit Halloween, and they told me I had to wait three days to see if it turned up. It never did.They eventually offered a refund, but 3 weeks later, I only received eight dollars, which customer service claimed was just the shipping cost. They told me the rest of the refund would be processed later. It is now December, and I still have not received the remaining refund. Every time I reach out, no one is willing to help or take responsibility.This was my first time ordering from Spirit Halloween, and it will absolutely be my last. It would be easier and more honest for them to simply say they cannot refund the order and advise customers to file a claim with the shipping carrier. Instead, they drag things out and leave customers with no resolution.Extremely disappointed and will never shop here again.
Mrs Morga
November 1, 2025
Be very careful when buying from the…
Be very careful when buying from the Spirit Halloween in Seekonk, MA. Just two days after my purchase, they refused to let me exchange a costume for the correct size. This isn't about a late return, but a simple, logical exchange for the same item. The policy is customer-hostile and has guaranteed they lost a customer. I'll be going elsewhere from now on.
jessie bates
November 1, 2025
We bought a costume online and it was…
We bought a costume online and it was too small. Spent $18 shipping it back only to two weeks later have to message asking about the return. After multiple emails back and forth they refund the tax portion and say the rest will take 21 business days... so it takes them 6 weeks to return my money... that is if I ever actually see it. What a rip off.
Luke Storako
November 1, 2025
Worst Store Ever
If I had the opportunity to give 0 stars, that would be my choice. $65 for a crumby wind breaker and beat up hat? The price tag was so hidden that I didn’t even realize there was one. I tried to return it and make a DIY costume, but they said you can only exchange it for something with equal or lower value items. The robbery price of the costume wasn’t even the worst part about the experience. Once I came back to try and return, I was swarmed with employees telling me every little detail about how it’s my fault that I didn’t read the microscopic price tag or find the perfect costume at this lame store. 2 hours of my life I am never getting back!!
Ashton Voss
October 31, 2025
Garbage quality costumes—scam
Garbage quality costumes, fit terribly if you are a normal sized person. No refunds or size exchanges. Spend $60 on a costume you can only hope fits. SOL if it doesn’t. A glorified garbage pale. 0 stars.
Echoe Lennox
October 31, 2025
you people SUCCCKKK
you people EFFINg suck
Marie K
October 30, 2025
Will shop again!
Great staff, policies make sense for end of returns because if they let returns and exchanges happen after the 17th, everyone would return after the big party weekends. I suggest shopping earlier for those complaining. They have full refunds from August til almost end of October!
Apaea Christy
October 30, 2025
Paid extra for Guaranteed delivery…
Paid extra for Guaranteed delivery before halloween now is delayed until halloween night after 8 pm so after trick.or. treat is over ....I spent over 100 dollars here and now my kids have NO costumes and of course you can't get a hold of customer service watching tracking it sat in label.created mode for more than a day !?!?! I feel.like.this was purposeful will NEVER shop.here again absolutely ridiculous!!!!!!!!
Frenchy
October 30, 2025
Horrible company to deal with…
I placed an order on October 17th and paid an extra $14.95 to have it delivered on Oct 24th because my daughter had a party on the 25th. As I was checking everyday for 9 days , the package did not move and stayed at the warehouse for 10 days. It was very hard to get through customer service. Finally it arrived on the 28th, called to start a return. THEY DON’T EMAIL A RETURN LABEL YOU HAVE TO PAY FOR IT!!! $21!!! Unbelievable, never seen that…. It was the 1st time I’ve ordered from them and it is the last time. Horrible company to deal with.
Mike Torelli
October 29, 2025
I went to Spirit for the first time…
I went to Spirit for the first time today, (10/29/2025) and my wife and I bought costumes for Halloween. The store was crowded and only had 1 dressing room with 8 people in line, so I bought an extra large which is what I wear according to their chart. When I got home and tried it on, it more like a 4x. Now they tell me all sales are final. They didn't mention that when they were taking my money. If you need a costume order it on Amazon of somewhere with a decent return policy.
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