Spirit Halloween Coupons & Promo Codes

This has to be the worst store ever. A wind breaker and beat up hat for $65? The price tag was practically invisible so I didn't even notice the cost until I got home. I went back thinking I could return it and just put together a different outfit instead, but their policy only lets you exchange for equal or lesser value items. That was bad enough, but when I returned to try and work something out, I got absolutely bombarded by employees lecturing me about how it was my fault for not spotting the tiny price tag or for not finding the perfect costume at their terrible shop. Two hours of my life completely wasted.

Paid extra for expedited delivery to make sure it showed up before Halloween. Now it's delayed until Halloween evening after 8 pm, which is way too late for trick or treating. I dropped over $100 here and my kids have no costumes now. Can't even get through to anyone in customer service and the tracking shows it's been stuck on label created for more than a day. This feels intentional at this point. Never shopping here again, this is completely unacceptable!

First time shopping at Spirit Halloween and what a letdown. My wife and I grabbed costumes for Halloween but the store was slammed and there was only one fitting room with a massive line. I bought an extra large based on their size chart, but when I got home it fit more like a 4x. Their response? All sales are final. Nobody mentioned that policy when they were ringing me up. If you need a costume, order online from a retailer that actually has a reasonable return policy.

I'd give zero stars if I could. Bought a $60 costume that was way bigger than the size on the label. Went back with my receipt the same day to exchange it, brought everything still in the package, but they refused because apparently the return period ended that same day. They had plenty of the same costume sitting on their shelves too. Now I'm stuck with something I can't wear and never even got to try on. Finding another store for my costume needs from here on out.

Their customer service department is a complete mess. I had to call several times and one representative had me on hold for nearly an hour. After I hung up and tried again, a different rep told me my order couldn't be cancelled even though it hadn't shipped and was just sitting there with a created label for more than a week. To make matters worse, they also informed me one of my three items wasn't in stock anymore. I needed all of those items together but they refused to let me cancel. I'm moving on to other retailers and would recommend you do the same.

Diane, who manages the local store location, is truly exceptional and a real asset to the team.

The manager Diane at the local store is genuinely wonderful and goes above and beyond.

The Oldbridge location is fantastic and conveniently situated off the bridge. All the staff there has such great positive energy. Katie was incredible helping my son and me search for costumes. Her enthusiasm and willingness to keep checking options made the experience really worth the drive we made.

Got sent the wrong item and they won't reimburse me for the excessive shipping fee. Now they're expecting me to cover return shipping too. This is absolutely ridiculous and I won't be back.

Ordered a jumping spider decoration online and received a defective one. When my husband asked for a refund online, they blocked it because we're in Canada and they only refund within the states. He went to the physical store but that system wouldn't process a refund either, though they did take the broken spider. Between shipping fees and currency conversion, we're now out over $127. When I contacted support, they said I needed to provide a video even though the store already had the item. The store was closed by then so we couldn't get anything back. We had receipts and proof of purchase but they refused to help until I posted this review online. Even after complaining publicly, they only refunded part of what we lost. This place is a complete scam and I won't be shopping there again.

Ordered something but couldn't verify the shipping address before completing the purchase since I was using an old account. Spirit Halloween makes it nearly impossible to contact them about issues, and they have zero flexibility. Their return policy won't even let you send things back after October ends, regardless of when you bought them. When I tried to fix the mistake in my order, there was literally no way to reach customer support. I'll be shopping elsewhere from now on.

Spent $60 on an inflatable costume with no return option, so I was pretty nervous about it. Got it home and put it on and everything seemed fine at first. But after just five minutes, the air pump fell right out of the costume. Since returns weren't allowed, I lost all $60 on something completely broken.

Do yourself a favor and shop somewhere else. This company only cares about squeezing money out of customers and their families during the season they're open. Their policies make absolutely no sense and make shopping a nightmare. The customer service is terrible and the whole setup feels like it's designed to take advantage of people. I'm done giving them my business.

Took my 3 year old to Spirit Halloween last weekend and he absolutely loved it! We hung out in the store for almost 2 hours just browsing around and having fun. Best budget-friendly activity we've done in a while. Got his whole costume for just $40, and since he's obsessed with Halloween and Jack Skeleton, this was perfect. Really grateful they had everything we were looking for!

This review is specifically about my phone interaction with customer service representative Mandy. It's honestly rare when I actually enjoy calling customer service, but this was one of the smoothest transactions I've had. Mandy really knows her job and made everything simple and quick. I'm completely happy with how she handled everything.