sportsmansguide.com Reviews
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1.3 / 5
Average user rating
603
Total reviews
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sportsmansguide.com Reviews
Read real experiences from customers of sportsmansguide.com.
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Becky Perdue
January 28, 2026
Should Have Read the Reviews Beforehand
One of the worst online companies I have ever experienced. Item ordered was put on back order but do you think they would communicate it with us? Not a chance. Cannot find the order online. When we called, they kept changing when it will ship. Today, when we called, they told us the order was already canceled without any notification. STAY AWAY FROM THIS COMPANY.
Howie Baker
January 13, 2026
Avoid at all costs! Those aren't real deals or prices! Beware!
Where to start! Been a customer/member for years with zero issues. Never had anything bad to say as I never had a bad experience... until December 2025, then WOW!! Ordered a backpack and boots using member discount pricing. Boots showed shipped, backpack showed warehouse fulfilling. Boots arrived but backpack kept showing fulfilling, then out of stock, then warehouse fulfilling, then out of stock. Received email saying payment didn't go through, call them. Went to the link for the message and it said everything was good, so I went on chat to find out what I could. This was 10-days after initial order placement. Chat told me to call finance dept, about issue with payment. I called, CS agent was polite and told me the item was back in stock and would ship as soon as it was back in inventory. I used their 4-Pay system (SEZZLE) and it seems they refunded the backpack amount to me because SG couldn't ship it in time. CS agent said they would resubmit it to 4-Pay, but they would most likely just tack the amount onto the last payment. Asked if I could pay for it separately now, she said yes and took my card info. Item continued to show fulfilling or backordered. Another 10-days go by and nothing, so I call again. CS agent was an absolute MONSTER! Rapid-fire speech with no breaks. Kept asking her to slow down, which resulted in her moving to rapid-fire yelling. Every time I asked her to stop and listen, she refused. The fact that she was absolutely not listening to anything I said and kept going back to repeating the same, incorrect information at her loud, rapid-fire pace was frustrating me no end. Must have told her 10 times that she was not listening and was therefore not actually answering or addressing the issue as well as continuing to provide incorrect information. I finally lost it and yelled at her to shut up. To be clear, the issue was simple: I had paid for this by phone with CC 10-days prior, but she kept referring back to the 4-Pay. I kept requesting a supervisor, but didn't get anywhere. That call ended in frustration. I waited and called back, hoping to get a different CS agent, but no such luck. As politely as possible, I asked for a fulfilment/shipping date for this item. She indicated it was reserved in my name and would ship within a few days. Two days later, the item showed as No Longer Available and still shows that way now. Ironically (or not), I placed a new order for the exact same item, only now the price was $10 more than the original order price. Guess what, it shipped within a few days and I have received it. So the item is no longer available from my original order, but I can (and did!) order another one and it's in stock and shipped within a few days!! Seems they didn't want to sell it at the original discounted price, but will at the new, higher price. Bait and switch? We don't have any at that price, but a warehouse full at this price? No idea what happened to SG, but this is totally unacceptable. Poor service, poor customer service, poor customer service agents and a general, so what, who cares attitude is what you get now. On top of that, I've been resorted to filing a CC dispute to get my money back from them because they keep terrible records of transactions, don't listen and don't appear to care anyway!
J shabat
January 13, 2026
Was a member since 2019 and it’s gone…
Was a member since 2019 and it’s gone down hill very fast between how they pack and ship there products to only using FedEx it’s a complete joke won’t be ever using them again
Craig Tillman
January 12, 2026
Terrible customer service
Terrible customer service. I place a order with a coupon, says everything went through and then get an email they need more money. Called the company waited 30 min to talk to someone saying only a partial payment went through..never heard of that in my life..I needed to send them $15 so they could give a discount..yeah right.
Bill Mullinax
January 10, 2026
Believe the 1-star reviews…
READ ALL REVIEWS ABOUT SPORTSMAN’S GUIDE, and believe them. There is a reason they are rated so low by so many. Save yourself the headache and shop elsewhere. I ordered a jacket for which they charged me $20 for next day shipping and I received the jacket approximately 7 days later. In the meantime, I purchased from a MUCH MORE REPUTABLE company with 5 star reviews, did NOT pay extra for overnight shipping, and still received it next day. When attempting to cancel my order from Sportsman’s Guide (before it arrived), I was told they could not cancel it even though it STILL had not shipped. When I finally received the jacket, I initiated a return/refund immediately (for which I’m STILL waiting). And by the way, I had to fight to get the fake overnight fee added to the refund amount. I almost guarantee when (and if) the refund actually gets processed, it will not include the fake overnight charge. Just shop elsewhere. You’ll be happy you did.
T P Tap-Rack-Send-It
January 5, 2026
I used to be a member and strong…
I used to be a member and strong supporter of Sportsman's Guide until late 2025. It's very unfortunate, but I have had 2 insured packages within the last 6 month missing items upon delivery. Both times the packages had been tampered with, and looked like the items were intentionally removed. The first time I contacted SG online, never got a response, but the missing items just appeared about 2 weeks after I contacted them. The second time, no response, and I eventually had to dispute the charges.
David Mullen
December 24, 2025
Not even a one is deserving
Not even a one is deserving. Order a tree stand on sale on December 10. Half price, they say out of stock. One week later they are in stock back at full price. That's bs you offer and can't give a sale price one week later. It was a scam just to get in there website
William Christopher
December 23, 2025
Shady practices, cancels orders for no reason, CS is not helpful
This place CONSTANTLY cancels orders where you've got a larger discount than they expected. I just placed an order for an item with a 20% coupon code. No backorder notice or anything. 4 days later I get an email that its been backordered (which the retail site it ships from is fully stocked, I called and checked). So I go to order another color that says its in stock but didnt have my code on hand. Reached out to CS who told me my code had expired and I couldnt use it. I asked if they would honor the price since my order was cancelled and was NOT my fault as the item was NOT backordered at the time I place it. They would not honor the code or the price for the other color. 100% this order was cancelled because I was able to stack a coupon code and someone caught it and cancelled it. And the fact that I lost out 2x's here because the coupon code expired post order and the item is "Out of stock" I lost out on a Christmas present for my brother. Freakin irritating and this isnt the first time I've had an order cancelled where the price was great and Poof, cancelled. Will NEVER buy from this place again.
Professor Jeffrey Rath
December 22, 2025
Unethical Website False Advertisement wouldn't honor their guarantee
I was shopping again this time for Military Surplus. The SG website advertisement stated "All orders over $49.99 Ship Free." My order was $57.00. They charged me $15 shipping. This was "Bait & Switch" unlawful tactics. Interfaced with "Kim" on Customer Service text. She also attempted to "Bait & Switch" to purchasing an Expensive Membership. Advise Skip this Unethical Company. Order from an Honorable and Reliable Company. I did not experience Sportsman's Guide to be honorable. What a Pity.
Heith Dallas
December 19, 2025
Order placed Dec 3rd
Order placed Dec 3rd, shipping notification on Dec 4th. Item estimated delivery Dec 6th. No updates on shipping until Dec 15th, saying that it will be delivered on the 8th of Dec. We are now updating customers that their items will be delivered in the past. Contact customer service and notify of the situation, was told to wait longer... Called Fed Ex and was told that the item was lost in transit and that I would need to contact the retailer to file a claim. They did handle my refund quickly, at least they said it was processed, we shall see. Good deals are not always worth it folks. I wish I had read some reviews prior to my attempted purchase.
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