staples.com Reviews
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1.9 / 5
Average user rating
667
Total reviews
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staples.com Reviews
Read real experiences from customers of staples.com.
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Maria San Gabriel
February 5, 2026
If ONLY there was ZERO rating...
If ONLY there was ZERO rating, that's what they derserve! Their delivery is so unptofessional.
Doc Moore
February 5, 2026
PROMISED DELIVER TIME MEANS NOTHING
I ordered an item from Staples. First time I used them and chose them ONLY because they promissed next day delivery.They required that I post a sign which they provide that tells the delivery driver he is released from all liability for leaving the package at my door if I am not home. That is idiocy. By common, well known law, the delivery person is not liable for anything that happens to a package after he/she delivers it. But I filled out their form and taped it to my door.They did not ship the item until mid day the next day, and I DID NOT RECEIVE IT OVERNIGHT as promissed. I run a business and I needed the item to make my computer work. I could have gotten 2nd day delivery from almost any other online store. They are either liars or simply staffed by incompetents. I will never shop there or at their retail stores again.
Richie Delorno
February 5, 2026
Based on business cards only
Based on business cards only. I have never had an issue with them, they get you your business cards for a decent price either same day or next day. Very good service for the one in Allen, TX. I ordered super late and they worked super hard to get me my order. Above and beyond. Great store great folks who actually care.
Justin Conder
February 4, 2026
No unhelpful AI bot
Contrary to others experiences with Staples.com, I actually had a positive experience. Usually when I have problems online with things, I run into an AI bot that is little to no help. With Staples I talked with a real person, and they were extremely patient and helpful.
George Sullivan
January 31, 2026
I would give a zero review if I could
I would give a zero review if I could, but I couldn’t give a zero so they got a one I called and they said they were gonna close at 6 PM. I live 20 minutes away. I drive to the store and get there at 4:01 and they tell me they’re closed they would not let me mail my package that needs to be in Texas by Wednesday. This place really sucks.
Michael Schultz
January 20, 2026
Order cancellation fail
Placed an online order for a monitor on Sunday night, January 18. Realized shortly thereafter that the next model up was available for less elsewhere. Fair enough. But there was no mechanism to cancel the order. So I called Monday morning shortly after their phones opened at 8 and was told there was nothing anyone could do because either (depending on which iteration of the conversation) I had paid for my order (!) or because they had already requested from third party fulfillment. So here in 2026, there is no way to cancel an order that’s been live for less than a day and maybe 20 minutes of business open time that has not shipped and will not ship on a national holiday (the 19th being MLK Day). My fault first for not recognizing a better deal prior to ordering, but this inability to do the most basic customer service would’ve been questionable a decade ago. I’ll be better on the front end, but I’ll also work with retailers whose systems are built for customer care. That won’t include Staples from this point forward.
Donna Edwards
January 16, 2026
Touched By an Angel/ Della Reese Made My Copies
I presented the clerk with three manila envelopes of documents to be copied and asked the price per page. He told me 45 cents. I could see he was struggling with the job and, ironically, he kept mumbling about having to remove staples. I asked if I could help, He told me to take the staples out and to set aside pages that were not the same size. He then began to help other people. When I finished the first packet I let him know, he ignored me and continued to take several other customers. I began to work on the second packet and he continued to ignore me. Finally I packed up my items and asked him to check me out for what I'd already done. Eventually he did that and I paid. As I left the store I was so frustrated I was crying when a manager named Della came off the elevator as I was about to get on. She asked if she could help me. She was cheerful, helpful, and kind. She completed my job and SHE is the only reason for the 4 stars I gave, otherwise I would have given 1 star. I understand that the clerk was frustrated but there were NO INSTRUCTIONS for customers as to how to present material to the clerks. I did not copy the items myself, because I thought I was paying for the expertise of people who do this work every day.Kudos to Della for outstanding customer service. She should be commended by the company and given a raise. She is at the Staples in 6800 Wisconsin Ave, Chevy Chase MD
Hired- Image
January 14, 2026
Cancel orders without providing notice - drop phone calls
Cancel orders without providing notice. When using CHAT to get help - 1st operator is slow and disinterested and suggests to call 800-333-3330 WHICH DOE SNOT CONNECT. Like DEAD number!2nd operator is nice - asks for call back number - reviews order and suddenly Hung Up.What is going on with the company - it's like everyone became brain dead in recent years
GG
January 7, 2026
Couldn't find what I need
I went to the one in Raleigh, NC. I waited for a long time to ask a question about an ink toner, and finally saw the general manager pushing shopping carts. When I showed him my phone with the online order, he became hostile; he even raised his voice. He has poor eyesight.
Jeannine Ducey
January 7, 2026
Badly run store
Badly run store - where is management?Wow, what a terrible experience with Staples store #0411, Salisbury. MD on Monday, December 29, 2025. I was there to drop off an Amazon return - Staples was the only free option offered. There was ONE register for returns and purchases, with the line snaking back through the store. We customers noted that 2 employees manning the separate printing area seemed to be doing nothing, but no one was jumping in to help. When asked if there were any managers who could be dealing with the one-line chaos, the response was "They're in a meeting." At my 20 minutes mark in line, a second register was opened and customers were directed to that register for purchases, my line would take returns. I have both returns and purchases - I'm now supposed to continue in my line for returns and THEN get in the newly opened line for purchases. (Luckily hubby was available to take the purchases.) Finally after 23 minutes, I reached the counter with my 2 items for rerurn - no box no/no label needed. Ms Clerk was having a ride on the Struggle Bus - she asked for my QR code to scan 5 separate times. I had carried my two no box/no label returns into the store in a box and had removed them (remember, no box no label required), but Ms Clerk told me to put them back in the carry box, which was ultimately thrown into a falling tower of boxes behind her. Finally done, as I left the store I glanced at the return receipt; it listed three items going back, not two.Whew, so glad that was over! And yet, not quite - guess what got delivered to my house just now. Yep - the nightmare Staples return I dropped off 8 days ago. So Management, I don't know what valuable insight you gained or shared in your December 29th meeting, but you could have better served your store by being present on the floor and doing what managers are paid to do - manage.
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