Staples Coupons & Promo Codes

If they allowed zero stars I'd give it. I called ahead and was told closing time was 6 PM. It's a 20 minute drive to get there, so I left early. I walked in at 4:01 and found out they were already closed. The staff wouldn't accept my package that needed to reach Texas by Wednesday. This place is awful.

I'm done with Staples, especially the one on Commercial Way in Springhill. I was really let down by the service. All I needed was a simple custom sign with just six words. The staff member told me she couldn't help because I'd have to create the file myself first. She offered no alternatives. I had to leave, go home, make a Word document, and apparently email it back to them. The whole situation was disappointing, especially for anyone who isn't super tech savvy. I ended up talking to the manager about it, and she turned out to be the same person I was originally dealing with. The assistant manager was standing nearby. I just don't understand how businesses nowadays expect everyone to handle technical tasks alone, especially older folks or those less comfortable with computers. If that describes you, Staples might not be the answer. I'll find another printing service that can actually accommodate customers who need a little help.

I placed an order through the website and it looked like everything was set. Then three days later an email shows up saying it's been cancelled and to call them. When I phoned in, they had me provide all my information, then tried to transfer me to someone else and put me on hold for what felt like forever. I got tired of waiting and hung up. I'd rather take my thousand dollars somewhere that actually seems interested in selling to customers.

Avoid purchasing any extended protection plan from Staples if you can. I'm dealing with a nightmare situation with their warranty coverage. A technician determined my printer couldn't be fixed and promised a complete refund on February 28th. I shipped it back and tracking showed they received it on March 6th. After not hearing anything, I called on March 10th to check on my refund status. It turned out they never logged the return because they'd mixed up the tracking number from an earlier label that had my address wrong. Once I gave them the correct tracking information, they said I'd have to wait five business days while they hunt down my package before processing anything. And they couldn't even do the math right on when five business days would be. This whole ordeal has been a disaster, and I'm not confident I'll actually get my money back.

Three weeks have gone by and my package never arrived. I placed the order weeks ago expecting delivery, but nothing came. I had to contact them to find out what was happening. The staff acknowledged there was a shipping problem on their end, but they didn't take any initiative to inform me or process a refund. They just kept the whole thing in limbo without addressing my concern.

Placed an order three weeks ago and it never showed up. When I called to ask about it, they mentioned a delivery problem but didn't bother reaching out to me about it. Instead of fixing the problem or sending my money back, they just left my order hanging there without any real solution.

Had an encounter with the recycling program in early October. I brought in 24 three ring binders on one visit and a used printer on another. I didn't get anything right away, so I went back two weeks later with the printer to check on a credit. When the staff gave me paperwork for the printer, I asked about the reward for the binders. Apparently a $10 credit toward a $30 purchase was coming through email. Here's where things got frustrating: they told me this credit would only be good on the day I recycled something and the day after. That's just not reasonable. I didn't need to use it immediately but wanted to apply it whenever I had another purchase in mind. This approach to handling credits doesn't respect customers at all. The company really ought to reconsider their policy and let people use credits on their own timeline. A customer-friendly option would be way better than what they're doing now.

Heather at the Traverse City store went out of her way to help us. She was warm, friendly, and super knowledgeable. On another note, the bathroom facilities could really use some attention as they weren't very clean.

Adriano at the Fairhaven location helped us pack up an enormous package with real care. He built a custom box and took his time wrapping everything perfectly. The whole experience was professional and he had a genuinely nice personality.

What a wonderful shopping experience. Bob at the Orange Park store was incredibly friendly and knew his stuff when it came to helping me locate the items I was looking for. Really appreciate the excellent service and care.

I don't usually leave reviews, but this one deserves it. Bought a desk from Staples that was perfect until I moved and it fell apart. Not great, but that happens. I submitted a warranty claim and got an e-gift card for a replacement within three hours. The support team was fantastic and turned things around super fast. After that experience, I'm definitely shopping at Staples more going forward. Just get the warranty on big purchases. By the way, the desk breaking wasn't Staples' fault at all. I got a budget option and it served its purpose really well for the price.

My wife had a great experience at the Campbell location when she needed to pick up a new printer and exchange some different ink products. One of their sales associates went above and beyond, spending lots of time making sure she understood the options in terms of both quality and value. He was attentive, easy to work with, and genuinely cared that she felt good about the purchase. We also got a competitive price on the total order. When I brought the old printer back later that afternoon to complete the exchange, the same associate processed everything and even helped me get the printer into my car. I haven't experienced customer service like that from many companies lately. It was really a pleasant transaction overall. Plus, knowing I can bring the printer back if issues pop up gives me peace of mind. Staples is definitely where to go for office products.

My wife visited the Campbell location recently to purchase a printer and exchange some ink cartridges. One of the salespeople named Josh spent considerable time with her, walking through various options based on quality and price point. He was genuinely helpful and focused on making sure she left satisfied with her purchase. The pricing he offered was quite reasonable given what she was getting. Later that day I stopped by to swap out the old printer for the new one along with the ink orders. Josh handled the return transaction and was kind enough to help carry the printer to my vehicle. This level of service is uncommon these days. I'm also glad that Staples stands behind their products if any problems come up down the road. They're my go-to choice for office equipment and supplies.

We've been shopping at our nearby Staples location east of Lancaster for eight years and every trip has been great. Staff is always kind and ready to help, whether we're picking things up for ourselves or for our church. The merchandise quality is good and pricing stays competitive. Even when we've run into rude customers, the employees have maintained their professionalism and courtesy throughout.

For the past eight years, we've been regular customers at our local Staples location in the shopping center area east of Lancaster. Every visit has gone smoothly with friendly and helpful staff members. The quality of items we get is solid and the pricing is competitive. We've occasionally noticed a few difficult customers in the store, but the team members have always stayed professional and welcoming.