Stash Tea (stashtea.com) offers a wide selection of tea products, from traditional blends to specialty flavors, primarily sold through direct-to-consumer channels. This page aggregates customer reviews and ratings to help you understand shoppers' actual experiences with the company's products, order fulfillment, and customer service.
Stash Tea Reviews
2.2
15 reviews
What Shoppers Say About Stash Tea
Created with AI, based on recent reviews
Stash Tea receives polarized feedback, with roughly equal proportions of five-star and one-star ratings. Shoppers who are satisfied praise the quality of the tea flavors themselves and highlight the company's responsive customer service, including quick refunds for returns. However, the majority of reviewers report significant operational problems that overshadow the product quality: defective tea bags that rupture during brewing and release loose leaves into cups, orders that remain delayed for weeks without communication or updates, subscription account management features that have disappeared from the website, and weak tea formulations, particularly in decaf blends, that do not deliver satisfactory results even when using multiple bags per cup.
The recurring issues suggest systemic problems with product packaging quality, order fulfillment, website functionality, and product consistency rather than isolated incidents. Customers express frustration with lack of responsiveness to complaints and unresolved problems that persist over time. While the tea itself is appreciated by some, the combination of defective packaging, operational delays, and customer service gaps creates a significant gap between the product promise and the customer experience for a substantial portion of reviewers.
Customer Reviews (15)
Sorted by: Most recentMichelle T.Jan 19, 2023
I made two orders in quick succession and needed to return a couple items. The mugs didn't match what was shown online, and the tea box came damaged as a gift. Left three separate voicemails over seven days and sent two emails starting two weeks ago, but haven't gotten a single response. Their greeting says they'll call back within one business day, so this is pretty disappointing for a first impression.
Robert S.Feb 17, 2022
Had a terrible situation here. My cousin sent me a gift that was supposed to be a tea chest with 80 bags inside. It arrived with only two bags. I contacted them to ask if they could send the rest, and instead of just doing that, they told me I had to ship the box back to them first, which is a huge inconvenience for me. They said they couldn't send the missing tea because of their policies. When I pointed out that they shouldn't have a policy that makes customers fix company mistakes, I didn't get a real answer. What's crazy is how unnecessary this whole thing is. They could have just sent the tea. I'm honestly shocked they have any kind of certification.
Brian K.Dec 2, 2020
Tried three different flavors from Stash: Raspberry Hibiscus, Ginger Peach, and Double Spice Chai. Absolutely loved the Wild Raspberry Hibiscus! All three were really tasty. Thanks Stash, you've got a repeat customer here. Already planning my next purchase!
Lisa J.Jun 16, 2020
Ordered a teapot as a gift that arrived with a small chip. Reached out to Stash with a photo and got an apology plus an offer to refund or replace it. Just six minutes after I emailed asking for a replacement, their shipping team sent me an email with tracking info already. They really went the extra mile for me!
Amanda V.Feb 26, 2018
I'm pretty shocked that a company with this reputation would basically rip me off over less than 30 dollars. Ordered some tea and received a completely wrong item. They claimed it wasn't their product even though the shipping label clearly had their name on it. They sent me a return label with no tracking number. When I asked questions about it, they just ignored me, so I had to use what they gave me. Then they said they never got it back, but offered a replacement anyway. Next thing I know, they changed their mind and refused. Wouldn't even file an insurance claim for the damaged product I actually received. Lost 30 bucks for nothing. Stay away from them.
Stash Tea Review FAQ
How is Stash Tea's overall rating calculated?
Stash Tea is rated 2.2 out of 5 based on 15 customer reviews collected from RetailCoupons.com. The rating reflects the average of all submitted reviews, and the distribution shows that 60 percent gave one star, 27 percent gave five stars, and 13 percent gave two stars, with no three or four-star ratings.
What do shoppers praise about Stash Tea?
Customers who rate the company positively consistently mention that the tea flavors are high quality and enjoyable. Reviewers also highlight responsive and hassle-free customer service, noting that the company processed refunds quickly when customers were unsatisfied with specific products.
What are the main complaints about Stash Tea?
The most frequently reported problems include tea bags that rupture or pop open during brewing, causing loose leaves to float in cups. Customers also report extended order delays (sometimes two to three weeks longer than expected), lack of communication regarding delays or cancellations, missing or non-functional subscription management features on the website, and weak tea formulation in some products, particularly decaf blends that fail to deliver adequate flavor even with multiple bags per serving.
Do reviewers recommend Stash Tea?
The polarized ratings suggest that shoppers' recommendations depend heavily on their specific experience. Those who received high-quality products and good customer service endorse the company, while those who encountered defective packaging, shipping delays, or weak product formulations do not recommend it. The high proportion of one-star reviews indicates that operational issues outweigh positive product qualities for a significant number of customers.
How can I share my own experience with Stash Tea?
You can write a review on RetailCoupons.com by visiting the Stash Tea store page and submitting your rating and review. Provide specific details about your order experience, product quality, shipping, customer service, and any issues you encountered so other shoppers can make informed decisions.