Steelcase is an office furniture manufacturer known for ergonomic task chairs and workspace solutions. This page aggregates shopper ratings and reviews for Steelcase products purchased directly from the company. Read what customers say about product quality, durability, customer service, and the overall value of Steelcase furniture at these price points.
Steelcase Reviews
2.8
12 reviews
What Shoppers Say About Steelcase
Created with AI, based on recent reviews
Steelcase shoppers are deeply divided. Those satisfied with their purchases praise the durability and ergonomic quality of the chairs, noting they hold up better than cheaper alternatives and represent a solid long-term investment. Positive reviewers also highlight responsive customer support when issues arise. However, a significant portion of customers report serious frustrations with warranty claims, customer service responsiveness, and product defects. Common complaints include receiving wrong parts, manufacturing issues like faulty gas springs, extended wait times for resolution, and support representatives allegedly refusing to escalate issues or honor warranty coverage. The price point (typically over one thousand dollars) amplifies dissatisfaction when these problems occur.
The polarized feedback suggests that experience quality depends heavily on whether customers encounter manufacturing or fulfillment problems and how effectively support handles those situations. Those who receive correct products without defects tend to be very satisfied, while those requiring warranty service or dealing with shipping errors report feeling dismissed and undervalued despite the premium pricing.
Customer Reviews (12)
Sorted by: Most recentSteven L.Aug 10, 2021
The warranty process is pretty disappointing. I bought a Steelcase chair three years ago through another retailer and the buying part was smooth and the chair was solid at first. But when the sliding mechanism broke recently, the warranty experience left a lot to be desired. They sent a replacement part with zero instructions and it looked nothing like the original broken part. After dropping over 1000 on a chair that only lasted three years, I'm pretty let down. Now I'm hunting for a new chair, but honestly buying chairs online without trying them out first is risky. Hope you have better luck than I did.
Steelcase Review FAQ
What is the overall rating for Steelcase?
Steelcase is rated 2.8 out of 5 based on 12 customer reviews on RetailCoupons.com. The ratings are highly polarized, with about half of reviewers giving one star and 42 percent giving five stars, indicating very different experiences depending on individual situations.
What do customers like most about Steelcase products?
Satisfied customers consistently praise the durability and quality of Steelcase chairs, particularly their ergonomic design and long-term comfort. Reviewers note that Steelcase chairs outperform significantly cheaper alternatives and justify the premium price through longevity. Some customers also report positive experiences with responsive and helpful customer support when they contact the company.
What are the main complaints about Steelcase?
The most serious complaints center on customer service and warranty issues. Multiple reviewers report difficulty getting responses to warranty claims, receiving wrong parts in orders (such as incorrect footrests), receiving defective components (like undersized gas springs), and experiencing long delays in resolution. Some customers also describe support representatives as dismissive and unwilling to escalate issues to management.
Are there shipping or fulfillment problems?
Several reviewers mention extended delivery times and receiving incorrect or defective items upon arrival. Issues include wrong footrests and faulty components that prevent proper assembly. Customers report having to contact support multiple times to resolve these issues, with some experiencing significant delays in getting responses or replacements.
Should I buy from Steelcase based on these reviews?
That depends on your priorities and risk tolerance. If you receive a correct, properly manufactured chair without defects, reviews suggest you will likely be very satisfied with the product quality and durability. However, if you encounter manufacturing or fulfillment issues, reviews indicate you should be prepared for potential difficulty in getting responsive support and warranty resolution. Given the high price point, you may want to research return policies and warranty terms carefully before purchasing.
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