Steinhafels.com is a furniture and home furnishings retailer offering design consultations and a range of couches, rugs, and other home decor items through both local showrooms and online ordering. This page aggregates verified customer reviews to help shoppers understand the real-world experience of purchasing from Steinhafels.com.
steinhafels.com Reviews
1.0
3 reviews
What Shoppers Say About steinhafels.com
Created with AI, based on recent reviews
Steinhafels.com has received uniformly negative feedback from shoppers on RetailCoupons.com, with all reviews rating the store at one star. Common complaints center on poor customer service and communication throughout the purchase and delivery process. Shoppers report significant delays in furniture delivery (7 to 8 weeks longer than promised), product quality issues upon arrival, and unresponsive support when attempting to resolve problems. One reviewer noted that promised guarantees were not honored, while another experienced a damaged sofa and was told the damage could only be addressed through an optional warranty purchase.
Additional frustrations include inaccurate delivery windows, unhelpful repair attempts, and difficulty obtaining refunds or compensation. Shoppers indicate that despite initial positive interactions with design consultants and appealing furniture aesthetics, the overall experience deteriorated significantly after purchase. The consistent theme across all reviews suggests systemic issues with order fulfillment, customer service responsiveness, and post-sale support.
Customer Reviews (3)
Sorted by: Most recentPatricia D.Dec 18, 2025
Trust the other reviews... We shopped at the local store and had a really bad experience that came down to terrible handling and poor communication. The furniture looked nice and we liked working with the designer at first, but things fell apart quickly. The designer told us the rug we picked out had a full money-back guarantee and we could make a final decision once it arrived at home. When we tried returning it, they said it wasn't returnable because it was a special order. The designer then claimed another staff member was new and had mixed up the policy, and said it would get sorted out. Less than an hour later, a manager called saying everything we'd been told was wrong and we'd have to pay a restocking charge. I reminded him we were going off what his employee said, and he basically told us we should've read the fine print. Getting charged because their own staff made a mistake is completely unfair. On top of that, the designer never called us back after all this happened. That was really disappointing considering we'd already spent over twenty grand there and had plans to spend more, but obviously cancelled those instead.
Jennifer K.Jun 19, 2025
Total ripoff from Steinhafels! My sofa arrived in terrible condition. They sent one service person out to try fixing it by adjusting the pillows in the covers, but it was pointless since the covers didn't fit properly in the first place. When I pushed back, they basically said there was nothing they could do unless I'd bought their warranty. Why in the world would I need a warranty to get furniture that's actually made right from the start? Their customer service is nonexistent and they completely abandon you when issues come up. I'm done with this place and would tell anyone shopping there to be very careful.
Marcus T.Jul 15, 2024
WARNING - DO NOT BUY!!! RIP OFF!!! Placed an order for furniture on May 24th at the local showroom and spoke with a sales associate. Got told it would take a few weeks but ended up waiting 7-8 weeks instead. The scheduled delivery window was supposed to be a 2-hour slot, and I got multiple text and email reminders saying I had to be there or face extra charges. I made sure to be home the whole time. When the delivery crew showed up, they informed me that several pieces had gotten damaged during transport because the loading team hadn't properly secured or wrapped the items with protective blankets. They brought in a couple of chairs but refused to unload the rest due to damage, and the table never even came off the truck since they said the damage was too bad. After inspecting one of the chairs they claimed was fine, I found more damage on it, so they took everything back and left. I was supposed to get a call within a couple hours but never heard anything. When I tried reaching out to support, they basically didn't care and told me I just had to accept the damaged goods as-is. I paid almost $5200 for brand new furniture, not damaged or used items.
steinhafels.com Review FAQ
What is the current customer rating for Steinhafels.com on RetailCoupons.com?
Steinhafels.com is rated 1.0 out of 5 based on 3 customer reviews on RetailCoupons.com.
What are the most common complaints from Steinhafels.com shoppers?
Reviewers frequently report extended delivery delays (7 to 8 weeks beyond promised timeframes), poor communication regarding delivery windows, damaged furniture upon arrival, and difficulty obtaining refunds or warranty coverage for defects. Shoppers also express frustration with unresponsive customer service when attempting to resolve issues after purchase.
Do customers report positive experiences with Steinhafels.com?
Based on available reviews, shoppers have not provided positive ratings. While some reviewers mention that furniture designs are appealing and initial interactions with design consultants were positive, these positives were consistently overshadowed by poor execution, delivery problems, and unresolved post-purchase issues.
How reliable is Steinhafels.com for furniture delivery?
Multiple reviewers report significant delivery delays and inaccurate delivery windows. One customer waited 7 to 8 weeks beyond the quoted timeframe, and another received unclear or difficult delivery scheduling communications, suggesting reliability concerns with order fulfillment and logistics.
What should I know about Steinhafels.com warranties and guarantees?
Reviewers report that promised guarantees (such as full money-back guarantees on rugs) were not honored as stated, and that service for defective items may be unavailable unless an optional warranty was purchased at the time of sale. Shoppers are advised to clarify all guarantee terms in writing before completing purchases.