Insta360 is an online retailer specializing in 360-degree action cameras and accessories designed for sports, outdoor, and creative applications. This page aggregates verified customer ratings and reviews from shoppers who have purchased directly from the Insta360 store, helping you understand the shopping experience and product performance before buying.
Insta360 Reviews
2.6
23 reviews
What Shoppers Say About Insta360
Created with AI, based on recent reviews
Insta360's store is polarized, with shoppers either highly satisfied or deeply frustrated. Positive reviewers praise the quality of the cameras themselves, particularly for outdoor and sports use, along with smooth payment processing, fast delivery, and free international shipping. However, a substantial portion of customers report serious issues with customer service responsiveness, refund and warranty claim denials, product performance problems (notably low-light video quality and flickering), and shipping errors that go unresolved despite repeated contact attempts.
The recurring complaint centers on customer support: shoppers report difficulty reaching the company via email and chat, claims being rejected without clear explanation, and problems being compounded rather than resolved. Several reviewers with significant purchases (hundreds of dollars) felt abandoned when issues arose, suggesting that post-sale support may not match the initial buying experience.
Customer Reviews (23)
Sorted by: Most recentNicole K.Sep 30, 2022
Support stepped in immediately when my original order went missing. I'm so happy and relieved that it finally arrived. Really appreciate the help. Great product too.
Lisa G.Sep 30, 2022
Insta360 responded right away when my first package didn't show up. I was incredibly happy and relieved when the replacement finally arrived. Seriously, thank you. The product is amazing too.
Priya N.Sep 14, 2022
Their customer service is absolutely the worst I've experienced. I bought the new X3 bundle but right after paying, I realized I chose the wrong configuration. I politely asked their support team to adjust the order before they sent it out. They said they'd get right back to me but never did. Over the next three days I tried calling and emailing multiple times. Not a single person stepped up to help. One rep told me she was the only person in the office and it would take another full day to find someone else who might be able to assist. When I asked to speak with management, she said that wasn't an option. Seriously, think twice about ordering from these guys if you care about decent support.
Insta360 Review FAQ
What is the overall rating for Insta360's store?
The store is rated 2.6 out of 5 based on 23 customer reviews. The rating distribution is highly polarized: 57 percent gave one star, 35 percent gave five stars, and the remaining reviews were three stars.
What do customers praise about buying from Insta360?
Shoppers consistently highlight the quality and performance of the cameras themselves, especially for outdoor and sports activities. Customers also report positive experiences with payment processing (including payment plan options), fast delivery times, and free shipping on international orders.
What are the main complaints about Insta360?
The most frequent complaint is poor customer service responsiveness. Shoppers report difficulty contacting support via email and chat, requests being ignored or closed without resolution, and refunds or warranty claims being denied without clear explanation. Some customers also report technical issues such as low-light video performance and flickering, alongside shipping errors that were not corrected.
Do customers recommend shopping at Insta360's store?
Recommendations are split. Five-star reviewers recommend the store highly, citing good products and smooth transactions. However, one-star reviewers explicitly warn against purchasing there, noting that the lack of responsive customer support becomes critical when problems arise, particularly on high-value orders.
How can I write or submit a review of Insta360?
RetailCoupons.com accepts customer reviews to help shoppers make informed decisions. To contribute your experience, visit the Insta360 store review page on RetailCoupons.com and follow the review submission process. Please base your review on actual purchases and be specific about what worked well or what problems you encountered.