store.liverpoolfc.com Reviews
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1.3 / 5
Average user rating
238
Total reviews
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store.liverpoolfc.com Reviews
Read real experiences from customers of store.liverpoolfc.com.
Brands may not incentivize or pay to hide reviews.
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Ross
January 8, 2026
Gift voucher
I bought a gift voucher for full membership for my husband for Christmas. After several chats, emails, facebook help, no one has been able to sort it out. Hopeless and unhelpful service
Kund
January 4, 2026
Total scam
Total scam! I haven’t receive my order. I have been in contact with the company and they told me that they will send it, one year later, nothing.
KC
January 3, 2026
U.S. Customers: Be Aware of Exorbitant UPS Brokerage Fees
The merchandise itself is excellent — high quality, well-made, and exactly as described. I was genuinely happy with the products I received.I do want to warn U.S. customers about shipping costs. While the site clearly states that customs and import duties may apply outside the UK (which is expected), the carrier choice has a major impact on the final price and is not transparent at checkout.My order was shipped via UPS, and I was charged roughly 60% of my purchase price at delivery. A significant portion of this total came from UPS brokerage and disbursement fees, not government customs alone. This isn’t about disputing customs policy — it’s about transparency and choice. If UPS is the shipping method, customers should be given alternate options so they can understand the full cost before ordering.
Denco
December 18, 2025
Beware of Tariffs
I bought a pennant and coffee mug off the Liverpool FC site. It indicated it was their US site. The product quality is fine and the order went thru fine....it required $10 for shipping. No mention was made it would ship from Netherlands and tariffs would be added by carrier. UPS tracking gave no details either. The $27 order shows up and the UPS driver wants a check for $42.21 citing tariffs! So....just wanted to put that out so all are aware
Tamara Fenyvesi
December 8, 2025
Review
Its slow. The customer support is bad. I wanted to cancel one of my orders and i couldnt beacuse they didnt give me an order verification in time.
Chris
December 4, 2025
Absolute joke orders go missing and…
Absolute joke orders go missing and liverpool say its evri fault. Missing printing and all the customer service is via email witch is a joke.
John Callaghan
December 3, 2025
Liverpool football club online scam
Liverpool football club will steal your money, do not use online store. Never received purchase, never received a refund. Liverpool football club online store in a scam.
william harris
December 2, 2025
Awful service. Never ordering from them again
Parcel ordered and the driver left it on the step. Its been stolen and Liverpool FC have basically just said its tough. Its their courier! Not my chosen courier!Just a disgrace. Lost money now and no way of getting the product
Pissed TF off
November 26, 2025
Chelsea fan here, should have known better.
Chelsea fan here. Purchased a dartboard for some friends/fans of LFC in Thailand for Christmas. Item was stopped by customs waiting for information from the seller, was never contacted by either LFC or UPS. Watched tracking for days, sent multiple emails, had friends in Thailand call, all for LFC to return the item on their own behalf back to their shipping warehouse in the Netherlands. Was asked for $140 dollars extra after purchase for customs, almost the cost of the item. Customer service did nothing to help, took days to respond, only to be told if I wanted to solve the problem, I would have to buy another dartboard. Absolute sham. Incompetent, extortionate and corrupt. I would give them 0/5 if it was an option. Shop elsewhere, I hope they get smashed into relegation.
Drew Brown
October 22, 2025
No Warning About Tariffs, Fans Left Paying Hidden Costs
I’ve always supported Liverpool and bought directly from the official LFC Store to make sure my money went to the club. But this last experience was a huge disappointment.After ordering through the official app, I was hit with a $70 import tariff per shipment to the U.S. — nearly doubling the cost of my order. There were no warnings, prompts, or notices about potential customs charges anywhere in the checkout process. I went back through the app and simulated another order just to confirm — still nothing.When I reached out to Support, I received a copy-and-paste policy response claiming there are “multiple on-screen notices,” which is simply untrue. I was also told to refuse delivery and deal with UPS myself.It’s deeply unfair to fans who are just trying to support the club. At the very least, there should be a clear, visible notice at checkout that international buyers may be charged additional tariffs. Until that changes, I’ll be buying my gear elsewhere.— Drew B (U.S. supporter)
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