Liverpoolfc Coupons & Promo Codes

Month goes by and my new shirt still hasn't shown up. Says it got lost somewhere in shipping, which shouldn't be my problem, but here we are a month later with no shirt, no refund, and no replacement offer. Been emailing back and forth with customer service and the delivery company forever and still nothing. I'm out 120 pounds and can't get this resolved. No wonder people buy counterfeit stuff - based on these reviews, you'd probably get better service that way.

The delivery date promised at checkout was way off. Order said it would arrive by the 28th, but we're on the 30th and it's still being processed. I reached out through customer support and got zilch after 4 days. The chat agent said they'd expedite it, but nothing changed. Even emailed an executive at the retail division and still radio silence. This is honestly awful. For what you're paying for a shirt, the service is completely unacceptable and makes the whole club look bad. It feels like fans don't matter, just money. This needs regulatory attention for how many people got misled about when they'd receive their orders. I ordered this as a birthday gift 11 days in advance. Steer clear of ordering from this place.

Took forever to get my order. When it finally arrived, both pieces were way too small despite ordering the correct size. Getting a return authorized meant emailing first, then waiting a week for someone to get back to me. They rejected it because apparently having a current team member and number on it counts as customization now and it's non-returnable. This club needs to seriously review both their policies and customer satisfaction based on how many unhappy people are posting. Their website promises 'We want you to feel confident about shopping with us' and 'We will put the matter right' - that's a laugh. Skip this place and save yourself the frustration.

Won't shop at this online store again. It's a complete mess. Ordered something that's been stuck processing for 10 days straight. Filled out their help form that says you'll hear back in 48 hours - nothing. Tried their other contact methods too - still nothing. Total shambles. Go somewhere else.

Ordered the new kit with player name and number on August 2nd with plenty of time to have it before the first match on the 15th. Originally told delivery would be the 9th, then got an email pushing it back to the 15th. It didn't arrive until the 19th, so I had to wear an older kit to the opening game. Customer service kept saying they couldn't cancel because it was personalized, but that didn't help when I never got it on time in the first place.

Waited over two weeks for my order to show up, and on top of that they messed up the spelling on the back. It's got no space in the player name. Now I'm stuck on hold trying to get them to send a replacement. Pretty upset about the whole thing.

Got the new home kit with player name on August 1st. Two weeks went by and still nothing. Missed wearing it for the season opener and couldn't show proper support for the player like I wanted to. The store's customer service is basically invisible - no responses on chat or email. This whole kit launch has been a total embarrassment. It's no wonder fans turn to knockoff sellers online when the official store performs this badly.

Put down 350 quid on new kits on August 1st and two weeks later I'm still waiting. Order's stuck on processing and their customer service keeps giving me the runaround - it's embarrassing. Should've been upfront about the delays. I asked for my money back and can't get anyone to respond. Disgraceful, really. This reflects poorly on the whole organization.

Put in an order on the 8th with a promise of delivery by the 15th at the latest. Nothing but the initial confirmation email, no other updates. Checked tracking and the parcel hasn't even been picked up yet. Really frustrated since I wanted these kits ready for the first match of the season. Yes, I realize the new kits are breaking sales records, but give people accurate delivery estimates if that's the case. When you're paying nearly 300 quid, you deserve better communication. Charging 128 for premium quality items should include premium shipping to match.

Ordered kits on the 8th and was told they'd arrive by the 15th at the latest. Haven't gotten a single update since the first email confirmation. Even tracked the package and it hasn't even been processed yet. Pretty let down since I was planning to have them for the opening game. I get that the new kits are flying off the shelves, but be straight with customers about realistic timelines. Spending nearly 300 pounds deserves better honesty about when you'll get your stuff. You're charging 128 for premium jerseys - make sure the delivery matches that quality.

The new kit launch has been a disaster with constant delays. They clearly need more staff and warehouse capacity. Can't even cancel your order which is ridiculous. Adidas gets kits out in days, but this store takes weeks. For a club of this size, it's unacceptable.

Items went missing during shipping and they won't reimburse the postage on stuff I never even got - just the item cost. Now I can't reorder since they've switched delivery partners. If they're using certain carriers, they need to be held responsible for packages that don't arrive.

Disappointed with this store for such a major club. Last year I bought a glass that arrived in just a plastic bag and shattered completely. Earlier this month I purchased a championship tee with missing letters. Both items got returned, but they won't cover return shipping - you only get the item price back.

This site is terrible and honestly feels like a scam. Paid for something two weeks ago. They claim I refused the delivery, but I never even got it. Now they won't return my calls or emails. Complete joke.

Hate how they run this place. Supporter Services is a disaster. The website hides item sizes in a dropdown menu - you have to click it just to see the size, which makes it impossible to prove what you actually ordered. Smart move for them, right? I filtered for mens and 3XL on the site, saw 3XL in my cart, and bought it. Got delivered a 3XS instead, which isn't even a standard size here. Sent them an email, they wanted proof, I sent pics. They replied with a warehouse packing slip that matched what they shipped, but that's not my order confirmation. I asked them to show my original order, but can't because there are no sizes displayed there. Super convenient. They're telling me I must've ordered wrong since I can't prove otherwise. Sent a follow-up asking if they'd replace it with the correct size and maybe expedite it, and got a condescending response saying I should've checked before clicking buy.