Taylor Swift's official store (store.taylorswift.com) sells merchandise including vinyl records, apparel, and accessories related to the artist. This page aggregates shopper reviews and ratings to help you understand customer experiences before making a purchase.
Taylor Swift Reviews
1.5
14 reviews
What Shoppers Say About Taylor Swift
Created with AI, based on recent reviews
Taylor Swift's official store has earned a 1.5 out of 5 rating from 14 shoppers, with the vast majority reporting significant problems. Customers consistently report serious issues with order fulfillment, refunds, and customer service responsiveness. Multiple reviewers describe items that never arrived, delayed shipments that missed promised delivery windows (including holiday deadlines), refunds not processed within stated timeframes, and unresponsive support teams that ignore emails or provide only automated responses. One shopper also reported receiving the wrong size and being refused a return. A small number of shoppers report satisfactory experiences, though even positive reviews express uncertainty about delivery timelines.
The most damaging pattern across reviews involves unresolved customer service issues and lack of accountability. Shoppers describe chasing the company for weeks without resolution, being directed between US and UK support teams without help, and ultimately filing disputes with their banks or credit card companies. The store's stated return-processing policy (seven days to warehouse plus additional processing time) appears not to be honored in practice based on customer reports of waiting much longer. Few reviewers express confidence in the reliability of this retailer.
Customer Reviews (14)
Sorted by: Most recentRebecca C.Dec 19, 2023
The site claims orders ship within three to five business days. Four weeks went by and I still hadn't received my purchase. Got just one email back from support, and they basically said to wait another week on top of the three I'd already spent waiting. When I followed up asking where my stuff was, they quit emailing me. It felt like they sent a generic message to brush me off. Thought I'd never get my item until I filed a complaint with the Better Business Bureau. After that, it finally shipped and arrived.
Michael P.Jul 27, 2023
Paid $100 for two concert tees and got absolutely nothing. Ordered them for a couple of teens heading to the show in Santa Clara over the weekend. Had them shipped to a PO Box address I've used countless times before. The tracking said it arrived at the location, then suddenly it popped up in Michigan sitting there for days waiting to be delivered. Makes zero sense. Tried contacting the online store multiple times over a week and never got a single response. Basically threw my money away at this point.
Marcus J.Nov 3, 2022
Haven't had problems with Taylor's merch in the past and everything has arrived intact. The vinyl is absolutely stunning and sounds great, though I wish it came with more padding in the packaging. Tracking information could be clearer and easier to follow, especially since her products cost so much and standard shipping requires spending extra if you don't meet a threshold.
Christopher W.Apr 26, 2022
I swear if this Taylor Swift store actually got an order right I'd think I was dreaming. Every single purchase I've made has either shipped late or arrived late or both. It's ridiculous to spend that kind of money and have your package take forever. They stick with basic standard shipping regardless of price, and you'd think that wouldn't be the case. The whole experience is frustrating. Makes you wonder if Taylor even knows what her store staff is doing. The team is straight up rude, lazy, and doesn't care. Really disappointing for Taylor's company. The unprofessional back and forth emails and attitude need to stop immediately.
Taylor Swift Review FAQ
What is the overall rating for Taylor Swift's store?
The store is rated 1.5 out of 5 based on 14 customer reviews. The majority of ratings are one star, with a small percentage of five-star and four-star reviews.
What do shoppers praise about this store?
Positive reviews are limited, but a few shoppers report successfully receiving orders. One reviewer noted satisfaction with a vinyl purchase, though even this customer expressed concerns about delivery timing.
What are the main complaints shoppers have?
The most common complaints involve items not arriving as promised, delayed shipments that miss estimated delivery dates, refunds not being processed within stated timeframes, unresponsive customer service teams, emails going unanswered or receiving only automated responses, wrong items shipped, refusal to accept returns, and difficulty obtaining resolution. Several shoppers report escalating issues to their banks or credit card companies due to lack of response from the store.
Do shoppers recommend ordering from this store?
Based on the review distribution, the overwhelming majority of shoppers do not recommend this store. Over 86 percent of reviews are one-star ratings citing fulfillment, refund, and customer service failures.
How can I write a review of Taylor Swift's store?
RetailCoupons.com welcomes customer reviews of any retailer. Share your honest experience, including details about order fulfillment, product quality, customer service, and shipping. Reviews help other shoppers make informed purchasing decisions.