stradivarius.com Reviews
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1.3 / 5
Average user rating
5576
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for stradivarius.com.
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stradivarius.com Reviews
Read real experiences from customers of stradivarius.com.
Brands may not incentivize or pay to hide reviews.
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Olivia James
February 2, 2026
My order never arrived
My order never arrived. I then had to contact them to ask why. They said it was lost. So they knew it was lost but failed to inform me instead o had to reach out to them. I then asked for a new parcel to be sent on next day delivery seeing as I’d already paid for delivery and been waiting a while and needed for an event. They responded no it will be 3-7 days which any company should own there mistakes and make it right
A Duba
January 30, 2026
Don’t like to leave bad reviews but I…
Don’t like to leave bad reviews but I placed an order, money taken from my account, I received an email to say there was a delay which was no big deal. Then received an email to say incomplete address.. the address was complete but I contacted customer support to be sure then following day received and email that my order is cancelled and it’ll take up to 7 working days to get my money refunded .. how is this even allowed? AVOID I’d say 😡
Nick
January 27, 2026
Awful customer service
Awful customer service. Purchased a jumper as a Christmas present and after a couple of washes, the material has gone all bobbly. Customer service has been next to useless, insisting we take the garment to their store. Nearest one is over an hour away. We have provided numerous photos but customer service refuse to acknowledge the issue. NOTE: they reply to all reviews with a disingenuous reply with no intention of resolving the issue. Just to make it look like they are concerned with reviews.
Jasmine Corness
January 20, 2026
Awful Customer Service
Not normally one to complain, but I ordered items on Boxing Day, and it is the 20th of January, and I haven't received anything. I went onto the online chat and was told conflicting things: that there was no stock for my order, and also that the order was stuck. The customer service was so bad, and I got a refund in the end but no message to apologise for the delay.
Ann Samchkuashvili
January 15, 2026
I placed an order three weeks ago
I placed an order three weeks ago, and it still has not been delivered. The order status shows “dispatched,” but the company cannot tell me where my purchase is.When I contacted customer support, they told me that I might need to collect the order myself. This is not acceptable, as I live in another country.They also separated my order and delivered only one part to the post office, while the rest of the order is missing. Despite this, they continue to say that my case is “under review” and that it would take seven working days to resolve. That time has already passed.Their responses are slow and unhelpful, and in some cases rude. They repeat the same message without providing any real solution and often do not reply for several days.At this point, I feel misled and believe that Stradivarius Greece has failed to properly handle my order.
Lea-Anne Diable
January 14, 2026
Con artist
The company is a complete sham and run buy con artist.The customer service is very much non existent.If you want to avoided stress , I recommend you avoided this store .Lakeside Thurrock Essex.
Rakshanda Jeelani
January 13, 2026
Very bad customer service
Very bad customer service. I ordered a jeans online but got a wrong size so returned it the same day I received it. Same day I ordered another size and opted to collect it from post office. I received an email saytit has been delivered to the collection point but there at collection point they have not received any parcel. I tried contacting customer service but getting no response. I’m not even sure if I will get my money back for my returned order and then I missed my current order. Worst customer service won’t be shopping from here and won’t recommend anyone to shop from here.
Nicky
January 9, 2026
Shocking customer service
I ordered an item online but when I received this, there was a fault with one trouser leg having a seam sewn in and the other not so I returned it selecting defective item as the return reason. I had to contact the customer service team via the WhatsApp method to request that the £6 delivery and refund charges were also refunded and was advised that I should have taken a photo of the defective item and provided this? Even though the return process involves an assessment of the return and only when accepted after this assessment do you receive notification that a refund will be authorised. There was no information in the returns process to advise that a photo was required. Eventually I received confirmation that the delivery charges would be processed but it was noted that this was an exceptional arrangement! It was portrayed that they were doing me a favour, yet the error was theirs in that they had sent a defective item out to a customer. Shocking customer service, extremely poor I have not had a resolution and only had half of the delivery charges refunded so it has cost me for the experience of having a sub standard item delivered to me which I then returned, the item was clearly faulty
Tony Mccabe
January 9, 2026
Shipping paid but item didn't arrive in time
Ordered an item for an event and paid for express shipping. Still hasn't arrived a day later and no refund offered for payment of shipping. Pretty bad, won't shop again. Don't depend on their expediated shipping. Wouldn't you think they'd offer a credit note/discount against next purchase? Honestly, who's in charge of their customer service division?Stradivarius replied to this review saying they had emailed me on Jan 12th with a solution to the issue. The only email I received was an automated response saying the item had been delivered- 4 days later than when the paid expedited delivery date had passed. Just an automated response and no compensation by way of a refund for the paid service which was not provided.Once again, pretty poor customer service- an email telling me or simply reminding me of their poor customer service.
Nicola Marriott
January 9, 2026
Worst company to deal with
Placed order 26/12/25, confirmation email received stating “ Your order has just left our warehouse. We’ll send you an email so you can track it”, also stating in confirmation email that order would be delivered 05-06/01/26. I in fact never received stated email with tracking, waited until 06/01. No delivery, contacted customer service to inform no tracking email received and date passed for delivery. Was told it was escalated. Never received an email confirming escalation. Contacted customer service again today to request refund, was told “your order is being delivered today 09/01”. So I asked not once but 3 times for tracking for proof of this. Was told tracking will be provided, once courier updates?!?! Asked at least 5 times how I can be told it’s being delivered today if no tracking provided by courier. Kept getting fobbed off. To be told contact us tomorrow if order doesn’t arrive today to request a refund. This is the reason I contacted today. If you can’t provide me with stated tracking information today then refund it. Was like banging my head off a brick wall with the customer service agent, requested a manager, was told they’ll tell you same thing!!! So rude, so unprofessional and so unhelpful
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