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Had the worst experience with staff in the fitting room around one in the afternoon. This young worker was snapping at people and generally being unpleasant. On top of that there was dried gum stuck on the walls. Really disappointed and I won't be going back.

I ordered a petite size pair of jeans and I double checked before buying, so I'm totally certain of what I selected. They shipped me a tall instead. When I tried to send it back they wanted to charge me two pounds. I didn't do anything wrong and shouldn't have to pay extra. This is ridiculous.

I got a digital gift card link with a barcode but later couldn't access it. Fifty pounds disappeared from my card. Emailed them with no luck. The chat option is AI and kept sending me the same response. Phone calls just get a voicemail. Nobody responds. Eventually got an email asking for more details but nothing changed. Help only came when someone else got in touch with them for me. I'm rating three because they finally fixed it, but I would have been stuck if nobody had intervened since my emails were flat out ignored.

Bought a digital gift card and got a link with a code at first. I saved it but when I tried to access it later nothing happened and I lost fifty dollars from my account. My email went unanswered. The chat and WhatsApp are just bots repeating the same thing. Tried calling but it's voicemail only. Nobody picks up. They asked via email for details but still nothing worked out. Only got help when a family member reached out and got the real card sent to me. I'm giving three stars since they resolved it but honestly I couldn't have done it without that extra push because they ignored my messages.

I purchased a digital gift card recently. At first they sent me a barcode link. I kept it safe but later couldn't get it to load and fifty dollars vanished from my card. I tried emailing but no response. Customer service chat and messaging are automated and I kept getting the same robotic reply. The phone option just asks you to leave a message. I couldn't reach a real person. They did eventually send me an email asking for more info with no actual help. My husband had to contact them himself before I got an email with the working card. Three stars because it got sorted in the end, but I wouldn't have figured it out alone.

I'd give this place zero stars if I could. They confirmed they received my return but nothing's happened and it's way past the fourteen day window. I've talked to them multiple times over messaging and they keep saying to give it another day or so. I sent an email with all my information and still nothing. When I reached someone else they just deflected saying it could take longer for their team to handle. No apologies or explanations. My warning is stay away from this company especially with expensive purchases. There's a real possibility you won't get refunded. This feels like outright theft. After a whole week more and still no contact despite seeing their reply here. Same person telling me to wait. Not confident I'll ever see that refund.

Honestly I'd go lower than one star if possible. They told me they got my return but it's been forever past the two week mark and nothing's come back. I've messaged back and forth constantly and they just tell me to hold tight a bit longer. Sent detailed emails directly and heard nothing back. Another person I talked to just brushed me aside claiming it might take a few more days to sort out. No apologies, no real explanation. My advice is skip this company, especially if you're dropping cash on pricey stuff. I seriously doubt you're getting a refund. It feels like theft honestly. One week passed and still no word from them despite the quick reply here. Same person asking me to wait. I'm not holding my breath on this refund.

I'd give zero stars if I could. They confirmed getting my return but it's been way past the 14 day window with nothing. I've reached out multiple times through messaging and keep getting told to wait a little longer. Even after emailing directly with everything spelled out, nothing back. When I finally got someone else on the line, they just brushed me off saying it could take more days to handle on their side. No sorry, no explanation. Don't order from these people, especially if you're spending real money. Your refund probably won't happen. Latest update: A week's gone by and still zilch. Same person keeps asking me to wait. I'm not optimistic this is getting resolved.

Wish I'd looked at reviews before ordering. As a guest I found myself stuck trying to return something and their website just loops endlessly. Can't reach them by email or other ways because everything says unavailable. How are you supposed to actually contact them? Just stay away. Update: Okay I was wrong about some of what I said. After trying over and over I finally got an email buried in my spam letting me return it. After that things went smoothly and I got five separate emails confirming my return was processed. Pretty wild. The thing is the whole ordeal stressed me out so much I'm hesitant to buy again. Stradivarius really needs to fix their computer systems.

Got a contrast shopper bag in black. The listing said it was seventeen point seven inches wide and almost six inches deep so I figured my fifteen point six inch laptop plus some books would fit no problem. Wrong. That bag barely squeezes my laptop in and once it's there a pencil case won't even fit. Plus the strap is supposed to be crossbody but it's tiny and fixed length, totally impractical. The bag itself feels flimsy, honestly comparable to fast fashion bags you find elsewhere.

This store is seriously great. When I place orders online, they always arrive on schedule. After reading some of the negative feedback out there, I have to say I'm genuinely surprised. Plus the stores themselves are really spacious and immaculately maintained.

I'm a huge fan of this store. My online orders always show up when they're supposed to. I was honestly shocked reading some of the bad reviews because my experience has been completely different. The physical locations are spacious and kept really clean.

I shop here pretty often and the value is fantastic. Stuff comes in good timing every time I order, and returning things is hassle free. I really appreciate that they skip the plastic in their packaging and go with paper instead. The quality is excellent for the price and there's always something new to choose from. I'm a repeat customer.

I've been shopping on their site regularly now and honestly the bang for your buck is solid. Every single order has showed up right on time, and the return process is straightforward and painless. What really gets me is their commitment to the environment with packaging that's plastic free and made of paper. I'm sticking with Stradivarius because their stuff holds up well and they've got tons of styles to pick from.

I had my doubts ordering directly from them after reading reviews, but I was pleasantly surprised. My order arrived super quickly and when I sent back something that wasn't right for me, I got my money back within two days. Everything went smoothly and I'll definitely order from them again.