straighttalk.com Reviews
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1.2 / 5
Average user rating
1846
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for straighttalk.com.
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straighttalk.com Reviews
Read real experiences from customers of straighttalk.com.
Brands may not incentivize or pay to hide reviews.
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Monica Moreno
March 1, 2026
Horrible customer service
Horrible customer service! Don’t buy this phone even if you cancel with them they still keep charging you and then say there’s nothing they can do. I couldn’t remember my pin from when I used it for an emergency for 3 days while I got my AT&T phone and tried to restart it for someone else later that needed a phone and they could not help me even if I gave the IME number but charged me again to start up service and kept charging me even after there’s was nothing they could help me with and I ended up throwing phone away. Couldn’t reimburse me because they said they couldn’t find my account which is a lie because they are charging me. Horrible Service!!! Buy another phone. Read reviews everybody says the same thing!!!
Karen M.
March 1, 2026
I have NEVER
I have NEVER, EVER, had such a hard time trying to get phone time in my LIFE!!! Straight Talk. Change the way you do things. You make it impossible for anyone to get any phone time without practically killing yourself. This process is just ridiculous and I for one are through with you. I will not recommend to anyone to deal with this. Too much trouble. I'd have an easier time going through Hell than to deal with this. Your system sucks. Change it or you will go out of business. PERIOD!!
mimi ʕっ•ᴥ•ʔっ
March 1, 2026
The WORST service ive ever had
The WORST service ive ever had. It will completely take my service and o have to reboot my phone to get my signal back. It says "5g plan!" But im usually on 4g. Not only that but it is so hard to understand their technical support and its not user friendly. Their AI for their phone plan is r****ded and when you try to call tech support it tells you that it found the problem with your service and tells you to reboot your phone avant when youre not calling about that. It can be completely misleading and difficult. Their plans arent meant for teenagers using their phone for gaming or social media. It will lag you out within 10 minutes of playing. I live in a brick house and i thought it was going to be fine but even when im near a window or outisde it still doesnt work like its SUPPOSED to. They dont fix anything that NEEDS to be fixed. I use mobile Hotspot and when ive used it all up, if its close enough to my end date, ill re-up my service and get more! But this time when I went to do that it didnt work. I cant use anything to get my school work done and not only that but they have NO benefits. No cool phone updates no cool gadgets that comes along with the service. Literally all they have is terrible service, bad mobile Hotspot, awful video quality, terrible game lag, awful technical support, unhonest price plans, and TERRIBLE coverage. I cant switch to Verizon or anything else until I move out so im stuck with this bullsh*t.
Dawn Kilby
March 1, 2026
Ihave had straight talk for horrible customer service years
Ihave had straight talk for years. I haven't asked for an extension since last year and I asked for the second time and was told no and sorry about your luck. And there was nothing they more they could do so now I need to get a hold of a different carrier. A carrier that will work with me I
Austin Roden
February 27, 2026
Bought a small Hotspot for the grandkid…
Bought a small Hotspot for the grandkid could watch TV at bedtime. 50.00 for the device and a 50.00 activation card. They can't get the Hotspot to work. The wifi option on the TV won't even pick it up and it's 4ft away. Customer service is shit. I'm pissed that I spent 100 bucks on garbage.
Judith Ansley
February 27, 2026
Affordability attached to a headache!
Straight talk phones are extremely cheap and work just like any other phone.THATS IT!!!! Their customer service agents act completely slow and ignorant. Every single month it's time to pay my phone bill, the app starts problems preventing me from paying my bill. I've tried to enroll in auto pay to fix this issue but even their auto pay doesn't work!! Then, I call their customer service line to pay my bill and the agents take forever to complete that! They always apologize for technical issues EVERY MONTH. Bill pay day is always stressful and annoying!!!
Rozalia Erhardt
February 26, 2026
Don't use Straight Talk ! They will control and stauk yr Usage!!
Had Straight Talk for 3 1/2 years, bought a newer Moto G from them, activated it in Jan. Feb 15th go to pay bill & paid extra month in advance. I sent out a bunch of Valentine's Day text cards to all people in My Contacts and on the 16th ST deactivated my phone saying I was a scammer!! They not only turned off my service they made it so my phone could not be transfered to another provider !!! Spent 3 days for hours getting them to turn my phone back on and they turned it on & then Off Tuesday. More hours with Risk & Fraud 🤥 department and had to wait till Wednesday am to spend more time getting them to turn it back on.. Was told to put a person's name 📛 in each text !!!! And not to do Group Texts which I have same small Prayer text chain ⛓️ Groups for decades ! And not to talk on the phone for more than a hour !!!! Unlocked my phone 🤳🏼 will transfer to another carrier !!! SO frustrated
Anthony
February 24, 2026
SD card issues
They are having major issues with their SD cards. I have had to replace a few of them.
N.
February 24, 2026
Cheap as in bad
Their customer service is nearly useless. I called to correct the contact phone number they had for me, and they gave me a new Straight Talk number instead. They emailed me a link to a survey about my order, and it didn’t even go to the right site. Their low price is not worth it.
Scotty Bourland
February 23, 2026
I can text other people yet I can't…
I can text other people yet I can't text my mother because of um not having money for phone bill. Scum bags
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