surlatable.com Reviews
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Join 578+ users reviewing Sur La Table. Read verified ratings and real customer experiences on surlatable.com before you order.
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4.2 / 5
Average user rating
578
Total reviews
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surlatable.com Reviews
Read real experiences from customers of surlatable.com.
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Deitra Mara
March 25, 2026
Great quality and selection
Sur la Table has become a favorite destination for all things kitchen - I particularly like their in house product line. Great quality and value!
NatalieF
March 11, 2026
Fast response
I ordered a bunch of drinking glasses for a party and had them expedited. Unfortunately, several of them showed up broken but Joe.F from customer support was beyond helpful. He was very quick and responsive and helped me resolve the issue right away by expediting new drinking glasses. He made the process very seamless and easy.
Kathryn H
March 4, 2026
Excellent help
I placed a simple order for a cast iron skillet but a tangle ensued. After several phone calls, to no avail, Customer Service Agent Jonathan Rodriguez stepped up and solved the problem in a few minutes. Jonathan was courteous and knew what to do, who to call, how to get it done. Within a half hour I had confirmation that my skillet was on the way. Give the man a raise!
sharon walter
March 3, 2026
Fabulous Personalized Customer Service…
I had the best customer service experience in years when I inadvertently double booked a spot in a cooking class at Sur La Table. I had my doubts about receiving a refund but Darieel Lopez called the store and explained the situation to the store manager, with the end result being reimbursed for my expense.
Oystercopy
March 1, 2026
Horrible customer service and return policies....
We received a Le Creuset Teapot as a gift for Christmas. It was not a color that went with our kitchen decor, so we tried to exchange it for a different color. Took it back to a local store, with the receipt, and they told us they could not return it because it was "used". We used it one time to make one pot of tea on Christmas day, and that was it. I tried to contact the corporate offices and customer care at Sur La Table and got NOWHERE... they kept making really lousy excuses that the item was "used" and "was ordered 6 months ago" (it was 2 months at that point). But what retailer, is this day and age does not RETURN items??? This is (obviously) why Amazon and other online outlets are killing local businesses. When you appeal directly to the corporate office and they still blow you off, even when you tell them you're going to write a negative review about your experiences, someone's obviously not paying attention. So here you go.
ERNIE RUSSELL
February 17, 2026
Joe F
Joe F. was the definition of customer service in my situation. I had purchased a gift card and mailed it to my mother-in-law for her birthday. Unfortunately, it got lost in the mail. Joe assisted in reissuing the card, and I was able to email the new gift card to my mother-in-law within 2 days of contacting customer service. I’m beyond thankful and pleased with the assistance that I was provided.
Dee Jay
February 17, 2026
I am writing as a extremely disappointed customer
I am writing as a extremely disappointed, customer and frankly shocked at the experience I just had.I had purchased a mandolin online November 30, 2025, choosing the product to be shipped to the nearest store in Tysons Virginia. The very next day I received an email saying that the product was ready to pick up.I had to leave town and could not pick up the product in the five days stipulated. Four weeks later I called back the store to find out the status of my order and was told that I would be refunded on the gift card. I had originally purchased the product on. I was neither refunded and when repeatedly complained to customer service and the store was eventually told that the product was already picked up.I am now deprived of $63 as well as the mandolin. The appalling thing was, I kept being moved from the customer service to the store and finally was made to believe that it was my fault that I had not come in time to pick up the order.The update is that this is the Tysons store in Northern Virginia . They claimed that they had already delivered the product when they hadn’t. This blatant lie was not supported by any evidence of me signing for or receiving the product.
Cristina Caprotti Hoxsie
February 10, 2026
Order an item
Order an item. At the time of ordering stated 3 days delivery. Second day after ordering no tracking yet. Called the customer service, answer was “delivery could be 3 to 5 days”… not trustworthy .Getting nicer…. I will now get the item next Monday!!!Week later…. Thanks
Kim Morrison
February 7, 2026
Ships promptly
Ships promptly. Items arrived packaged well and in new condition. Would be a five-star review if their customer service were not so lacking.
Sara Jane
February 6, 2026
Insane Return Policy Unlike Anywhere. Never again.
-Received a gift card! (Yay!). -Put items in my cart online (Yay!)-Enter gift card- accepted (Yay!)-Purchase items from cart. -My credit card is charged for everything (Boo!)-No problem, I will contact the company to resolve. -Company says that can't help me. They can't refund my CC and use the gift card, despite it being their error (Boo!)-Am told I have to take time from work or my four kids to go to UPS and pay $12.95 to ship it back. (Boo!)-Some items are final purchase, can't even be refunded. This company sucks for a luxury service company. (Boo!)
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