Sur La Table Coupons & Promo Codes

Placed an order that was supposed to arrive in 3 days. After the second day there was still no tracking information. Called customer service and they told me it could take 3 to 5 days instead. This was confusing and contradicted what the website said. Ended up waiting until the following Monday to get it.

Had an item missing from my delivery. Brenton looked into it right away and got back to me quickly with information about when the missing item would show up.

I'm really frustrated that Sur La Table quit stocking the White Peppercorn fragrance line. My friends and I were all obsessed with that scent. It was basically their signature item and honestly hadn't been matched anywhere else. The replacement peppercorn and citrus candle just isn't the same thing at all. Plus, I have to say the new hand soap packaging looks really cheap and plain. I wouldn't want it sitting out in my bathroom or kitchen anymore. I went in before the holidays planning to stock up on White Peppercorn products and came away empty handed. Ended up shopping somewhere else instead.

We've been doing holiday cooking classes as a family tradition for four years now and it's really special to us. This year didn't go as planned when illness hit our household right before our scheduled class. The 48-hour cancellation policy was being applied without much flexibility, despite our medical situation and wanting to keep everyone safe. That's when Brenton stepped in. He truly understood where we were coming from and approached things with genuine empathy. He got that we weren't looking for a refund, just a way to keep our tradition alive and not lose what we'd invested. He found a fair solution that made us feel respected and valued as long-time customers. Thanks to people like Brenton, we'll keep coming back to Sur La Table for our holiday cooking tradition. Brenton, you really saved the day with outstanding customer care.

Our family has been doing holiday cooking classes here for the last four years and it's become something we really look forward to. This year we ran into trouble when most of us got sick right before class was scheduled. The 48-hour cancellation rule was being enforced pretty strictly at first, even with our health situation and wanting to keep the class safe. But then Brenton got involved and everything changed. He actually listened to what we were dealing with and showed real understanding. He wasn't dismissive, and he worked with us flexibly to find a solution that worked. We weren't asking for money back, we just wanted to save the tradition and not waste what we'd already paid. Brenton made sure we felt appreciated as customers who keep coming back, and went way out of his way to make it right. Because of people like him, we're staying loyal to Sur La Table for our cooking class needs. Brenton, you really came through for us and your service was outstanding.

Been a customer for years and today I noticed something sneaky happened. Got a confirmation email thanking me for buying something called Safonia. Had no idea what that even was. Turns out it's some shipping protection that got automatically added to my order unless I unchecked a tiny box I didn't even see. Look, I placed the order and it's your job to deliver it safely. If you want insurance on your shipments, that's something you should cover, not the customer.

Jose was courteous, personable, and jumped right in to solve my problem. He followed through on multiple messages and made sure everything was taken care of from start to finish.

Had a straightforward issue with my cooking class gift card that wasn't working when I tried to reschedule. The team member I spoke with was incredibly kind and genuinely invested in helping me work through it. We went back and forth troubleshooting several different angles until we figured out what was causing the problem. Even though the root issue wasn't their fault, they stuck with me all the way through. After a long conversation and some follow-up emails, they made sure everything got sorted and I could rebook without any hassle. This is exactly what great customer service should look like. These are the kinds of people I'd want representing my own business.

Got exactly what I was looking for from the customer service team, and everything worked out great. Roberto did an awesome job taking care of me.

Ran into a pretty tricky situation, but Diana stayed with me patiently as we worked through it step by step. After a quick hold she had it all resolved exactly how I wanted it. Really grateful for the support.

Got a nice gift but it arrived damaged. Monica had a replacement out to me in just a few days. Really impressive how fast that was handled.

Diana turned my mistake into something fixable and then actually fixed it. You can't ask for better than that. Really appreciate having such thoughtful and professional people on the team.

Ordered a peppermill and my iPad's autofill put in an old address from Connecticut. Got in touch right away. Ian emailed back the next day and told me the order could be rerouted once it shipped, which happened within a few days. Looking forward to getting it. Ian's help made me feel confident in the company. First purchase but definitely won't be the last.

A package got intercepted before it reached me, but Amanda and the whole Sur La Table customer service team made it right by getting me a replacement super fast. This company has earned my loyalty completely. A++++.

Was really let down when my Orange Oil showed up with a leaking bottle and the label practically fell right off. Normally that would get a 1-star from me. But then Jose stepped in with such kindness and professionalism that it completely turned things around. He solved it immediately and was so warm about the whole thing. Sur La Table actually earned my 5 stars because of how he handled it. This was my first time buying from them and their customer care really impressed me. I'll definitely be ordering again.