switch-bot.com Reviews
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4.0 / 5
Average user rating
548
Total reviews
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switch-bot.com Reviews
Read real experiences from customers of switch-bot.com.
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Karl
January 27, 2026
SwitchBot Hub Mini
I got a SwitchBot Hub Mini for Christmas. It works great and didn’t make any problems. It’s works always good, even when the distance is high and there is no direct eye contact.
Steve M
January 27, 2026
Beware the duty charges they fail to mention.
ordered a remote from them on the Switchbot Canada site. No mention of duties needing to be paid as they ship from Hong Kong. Meanwhile, it was purchased on Switchbot CANADA! Dont trust them and definately dont order anything from them unless you want to pay a 25% duty charge. Horrible experience and will not be dealing with them again.
Steven
January 25, 2026
Amazing products
Amazing products, great prices. Deducting one star for sometimes hard to reach agent to help with purchases.
Paolo
January 25, 2026
Meaasure the level and stay safe!
Thanks to Switchbot level/ leakage detector I solved to nonitor the heating boiler water discharg, avoiding damages on my fornitures. It is effective and reliable. Warning messages and other features available.
Oscar Bourier
January 21, 2026
Switchbot asked me to review their…
Switchbot asked me to review their service. I am happy to do so because my experience is a positive one. I bought the SwitchBot Lock Ultra Vision Combo and it works like a charm. We have been using the lock for half a year now. Updates come regularly and are easy to install. Only critique I could have on the company is the time it takes to get a reaction if you have questions. 3 to 4 days minimum. That could be improved to really take customer satisfaction to the next level. That being said the advice given is no nonsense good advice that really helps you.
Christian Frühwirth
January 17, 2026
good value for your money with reasonable gen1 devices (check your needs first)
I ordered the first version of the SwitchBot Lock in 2022 for my old wooden front door to make it a little bit more smart. It had everything I needed and was with all the additional gadgets cheaper than for example Nuki with similiar gadgets. At this time I also got the Hub Mini. Later I got the Contact Sensor. I have to admit, that with Bluetooth as the only possible connection between the Hub mini and the Lock and Contact Sensor, I'm not quite happy. I knew it, when I bought it, so I got what I ordered. Sure I could "update" to use Matter and to a better integration to Home Assistant, but the Lock Gen1 will always be a simple Bluetooth controlled device.
Bob Cromer
January 15, 2026
Horrendous Support
Ordered 2 doorbells. 1 didn’t work. No support. No answering the phone. Nothing. Can’t return because you have to call them and they don’t answer. Nothing in the UK. Nothing in the whole of Europe. Kit seems reasonable. After sales in the worst I have ever come accross. All automated. All rubbish.
Matt Mason
January 14, 2026
Dishonest company and poor customer service
I ordered a smart lock for it to not turn up. I've emailed them so many times to only get one response saying it's not in stock with no real idea when it will turn up. I've sent several emails since asking for a refund but had nothing back.Happy to take your money but clearly not interested in the customer.
Daniel Ferry
January 14, 2026
Recommended for smart home stuff
Have bought several products from this company over the last few years and they've all been reliable and well supported with firmware updates. One of my go to companies for smart home stuff.
Julie Appleby
January 8, 2026
Switch k11 and service excellent
I bought a switchbot K11 last week. Couple of days after I purchased it the price reduced. I contacted the switchbot support and asked if i could cancel and reorder. Very quickly they messaged back and refunded my the extra that I paid. Its important to me good customer service so I was very impressed.Received my K11 today. Easy to set up. Its very quiet and so far im extremely impressed with it. The smaller size is perfect for me and my rooms are quite small so it can get into the nooks and crannies.Whenever I buy anything new I do my research and I feel ive definitely bought the right one. Would highly recommend.
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