thecheesecakefactory.com Reviews
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2.0 / 5
Average user rating
417
Total reviews
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thecheesecakefactory.com Reviews
Read real experiences from customers of thecheesecakefactory.com.
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Elaine White
March 25, 2026
Food was horrible
Food was horrible. My Cajun shrimp jambalaya had no taste and was dry I just threw it in the trash. Disgusting never again. Want a refund.
Tim Goodman
March 22, 2026
Poor Service
Very slow service. Food order took a long time. House salad came with dressing already on it but could barely taste the ranch dressing I ordered. They do not make frozen drinks. We went there for my sister’s birthday and they sent her a free dessert coupon but because the coupon was one day past the time they give you to use it the waitress would not honor it or check with her manager for a possible exemption.
David
March 16, 2026
Overly seasoned food
Wife and I went to the Woodlands location last night. I ordered the meatloaf with mushroom gravy along with mashed potatoes and corn. The gravy was too salty and the corn was too buttery. Did not have a chance to enjoy or finish my meal.
Bella Blue
March 4, 2026
Unsatisfactory Food Temperature Peoria AZ location
Peoria AZ location. The quality of food and ambivalence of the manager at this location has lost them my business. Two different visits in a row my husband's mashed potatoes were cold and my black beans as well as the Baja tacos food temperature was below what it should ever be. I've frequented this restaurant for years but now, I will not be returning.
bobby robinson
February 26, 2026
We were in Greenville South Carolina…
We were in Greenville South Carolina today and the waitress service was terrible. We waited 30 minute before we got our food. Asked for manager by that time food arrive because we were going to pay for our tea an leave. Never eat there again.
D.K.
February 4, 2026
Apathetic server, no sense of urgency in this place.
Arrived just after they opened, so there were maybe 2 tables in the entire restaurant. Waiter was quick with getting our salad and drinks, and that's where his attentiveness ended. He left dirty plates on table, didn't ask if we wanted refills, and the food took far too long to get, given the time of day and emptiness of the place. Fish was hot and good, fries were not hot. Caeser salad was good. He never asked how the food was, didn't clear dirty plates. And, by the way, nobody else stepped in and cleared either - and to me, that's unacceptable. When you're working in a restaurant, there has to be a sense of urgency with each and every employee, and there wasn't. We were entirely neglected and we won't be going back. Unfortunately, this has been the case each time we've visited, for the last 4 or 5 times, and we're done. We'll go in to pick up a cheesecake and leave, but not to sit and eat.
Constance Aigner
January 27, 2026
Food was excellent
Food was excellent; service was VERY slow but the server was friendly and pleasant and we believe she did the best she could under the circumstances. It was very busy. Biggest complaint THE MUSIC WAS TOO LOUD. We were barely able to carry on a conversation with each other throughout dinner, and even the server mentioned that she thought it was too loud. So it made her job more difficult as well! There is no reason for this at all.
Ilene Hunter
January 21, 2026
I like the food there
I like the food there. The service is always inconsistent; either very attentive or missing in action. I often order the same salad, but when I am with someone who orders the exact same thing and adds one more additional item it seems that the kitchen then messes up the order and adds that extra item to my salad as well. I am not sure if that is because of the way the waiter or waitress writes the order or if the kitchen staff does not notice the difference in the two salad orders. Also, the last time I was there it took over forty minutes to get my food.
customer
January 19, 2026
Worst lunch on a beautiful day
nowNewI've been coming to this location for over 20 yrs and today was the worst experience I've ever had here. The self parking is now $6, it has always been free. Then once we were seated we sat there for 40 minutes with no drinks, no bread. Our waiter never came by to check on us & see if we needed anything. I asked to speak to a Manager and no one ever came. You have officially lost me as a customer. I will not be returning
Sally McCowan
January 2, 2026
Fixing a mistake and making the day wonderful!
During Christmas we were celebrating my daughter's birthday and I got a cheesecake for carryout. I had a gift card I planned to use but inadvertently used a debit card. When I got home I realized what a stupid thing I did and called the manager at the Cheesecake Factory on Nicholasville Rd. in Lexington, Ky. I got the manager Brent and he was so kind and helped me change the transaction to be covered by the gift card. I know as a manager it's left up to their discretion whether to help with that but Brent went above and beyond to help make it happen. Hats off to you Brent and you made my Christmas that more special.
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