The CPAP Shop sells CPAP machines, masks, batteries, and accessories for sleep apnea treatment. This page aggregates verified customer ratings and reviews to help you understand shopper experiences with the company's products, shipping, returns, and customer service.
The CPAP Shop Reviews
2.1
21 reviews
What Shoppers Say About The CPAP Shop
Created with AI, based on recent reviews
The CPAP Shop has a deeply divided customer base reflected in its 2.1 rating from 21 shoppers. A significant portion of recent reviewers praise the company's customer service when issues are resolved, reporting that representatives process refunds promptly and handle problems without extensive questioning. However, the majority of shoppers report serious problems across multiple areas: shipping complications (packages being rerouted or lost), inflexible return policies that refuse refunds even when products fail to meet advertised specifications, unresponsive customer support that ignores emails, and representatives who are dismissive, unhelpful, or unwilling to identify themselves. Several reviewers describe their experiences as among the worst online shopping encounters they have had.
The polarized ratings suggest that The CPAP Shop's service quality is inconsistent. While some customers report successful resolutions after escalation, many others encounter barriers at initial contact and feel their concerns are dismissed. Common frustrations include being unable to return items that do not perform as listed, shipping issues that go unaddressed, and a lack of accountability from support staff. Prospective buyers should be aware that experiences appear to vary significantly, and some reviewers explicitly caution against purchasing from this retailer.
Customer Reviews (21)
Sorted by: Most recentRobert H.Jul 8, 2024
The email bombardment from this company is absolutely relentless and I can't seem to unsubscribe no matter what I try. If you value your inbox and want to avoid getting 20 messages a day, steer clear of ordering from them.
Christopher P.Apr 1, 2024
I'm really let down by my experience with this company. They claim everything is simple and straightforward, but it's been anything but. For starters, getting replies to emails takes forever, sometimes waiting nearly a week. They also don't provide much help with prescription requirements even when you've gotten approval ahead of time. On top of that, they bombard you with marketing emails. I got six ads in my inbox in just two days. Dealing with sleep apnea and other health stuff is already tough without waiting nearly a month for a company that was quick to take my money. I'm really hoping the equipment I ordered actually shows up, but I can say without hesitation that I won't be ordering from them again.
Michelle D.May 24, 2023
The return policy is far too rigid. I ordered a chin strap and had to unseal the weak plastic bag just to test if it fit right. The material caused me itching so I wanted to send it back. They denied my return because the bag had been opened. I could've saved my $18 by ordering a chin strap from Amazon at half the cost with a real return option if it didn't work.
Jennifer L.May 24, 2023
Their return policy is way too strict. I picked up a chin strap and had to open the thin plastic bag to try it on and see if it would work. The material gave me irritation so I wanted to return it. They refused because the packaging had been opened. I would've been much better off buying from Amazon for half the price where I could actually return it if needed.
Kenneth W.Nov 30, 2022
This is a completely fraudulent operation and you should stay away. In regard to my dispute, I gave all the necessary details. I received and returned the item with their approval number, gave tracking info showing when it arrived back at their warehouse, but I still haven't gotten my $83.50 refund even after months. I want my money back now, and if I don't get it within days I'm going to file complaints with the Better Business Bureau. I've also been dealing with a runaround where one company says PayPal has to refund me, PayPal says my bank has to do it, and the original company claims they approved it. Where's my money? The CPAP Shop clearly doesn't care and I've been out $83.50 for two months. Don't trust them for even a second, they will deceive you every single time.
Gregory B.Nov 29, 2022
I'm finished with this buggy website. I've shopped here twice before without any issues. This time is different though. I can't get logged in and the system won't accept my password, which has always worked fine before. I tried resetting my password multiple times. When I started filling up my cart, one particular item kept freezing up the page and wouldn't load. I gave up on that item and tried to finish checking out, but kept getting error messages. I know my payment information is good. Let me try a different computer in case it's a device issue. Nope, same problems on the second device. Items won't load and it won't recognize my freshly reset password. Fine. I guess you don't want my money. I'll take my business somewhere else.
Thomas D.Oct 11, 2022
The processing time here is painfully slow. I placed an order on October 6th and heard nothing. I contacted support on October 11th through chat. They told me my order technically came in after 3pm Eastern time so it counted as October 7th. They explained they don't process orders on weekends, but October 7th was a Friday! Somehow my order didn't actually start getting processed until October 10th. They're saying it might not even be at their warehouse until October 17th. For a $190 purchase, this could take forever depending on shipping.
Nathan J.Feb 22, 2022
Very careful and thorough with their service. They refunded my accidental order right away, and the machine I ordered the second time came in just under a week. Really solid customer service. My only note would be to turn down the marketing emails a notch.
David N.Feb 22, 2022
Very attentive and careful about doing things right. I accidentally ordered a machine and they refunded me right away without any hassle. The correct unit I ordered after that showed up in less than a week. Their customer service is top notch. One small thing, they could back off a bit on the email marketing.
The CPAP Shop Review FAQ
How is The CPAP Shop rated on RetailCoupons.com?
The CPAP Shop is rated 2.1 out of 5 based on 21 customer reviews. The ratings are heavily polarized: approximately 71 percent of recent reviews are one star, while 29 percent are five stars, with very few middle-range ratings.
What do shoppers praise about The CPAP Shop?
Customers who give positive ratings consistently highlight fast shipping and responsive customer service when issues arise. Reviewers report that representatives process refunds quickly and with minimal questions, and some note that staff members have called personally to resolve concerns and make things right.
What are the main complaints about The CPAP Shop?
Negative reviews cite shipping problems (packages being rerouted or sent back), unresponsive email support, overly restrictive return policies that refuse refunds even when products do not meet advertised specifications, and unhelpful or evasive customer service representatives. Several shoppers describe being dismissed when raising legitimate concerns about faulty equipment.
Does The CPAP Shop have a good return policy?
Based on customer reviews, The CPAP Shop's return policy appears inflexible. Multiple reviewers report that the company refused to accept returns or process refunds even when backup battery systems did not deliver advertised runtimes or when CPAP machines were identified as faulty by manufacturers.
Would customers recommend The CPAP Shop?
Customer recommendations are mixed. Those who had positive experiences endorse the company's service recovery process. However, many reviewers explicitly warn others against purchasing from The CPAP Shop, citing poor overall experiences and the unpredictability of service quality.
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