The Honest Kitchen sells dehydrated and freeze-dried dog food formulas marketed as natural and minimally processed. This page aggregates ratings and reviews from verified shoppers to help you understand their experiences with product quality, customer service, and ordering process.
The Honest Kitchen Reviews
2.6
11 reviews
What Shoppers Say About The Honest Kitchen
Created with AI, based on recent reviews
The Honest Kitchen receives sharply divided opinions, with shoppers rating it 2.6 out of 5 across 11 reviews. Those who are satisfied praise the brand's long track record and appreciate when the company responds to issues with replacement products. However, a significant portion of recent reviewers report serious quality control problems, particularly freeze-dried food arriving as powder or with excessive crumbling, which poses choking hazards and leaves dogs unwilling to eat the product. Complaints also extend to customer service responsiveness, with multiple shoppers reporting ignored emails and refund requests, as well as frustrating subscription management through the Shopify platform and unexplained billing errors.
Beyond product quality, reviewers cite operational challenges including system glitches that resulted in unauthorized duplicate charges, unclear refund policies tied to returned shipments, and communication breakdowns. Some longtime customers report unexplained changes to product formulation and taste that have caused their dogs to reject previously enjoyed items. The inconsistency between positive experiences and recent negative reports suggests potential manufacturing or fulfillment difficulties that appear to be affecting customer satisfaction.
Customer Reviews (11)
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What rating does The Honest Kitchen have on RetailCoupons.com?
The Honest Kitchen is rated 2.6 out of 5 by 11 shoppers on RetailCoupons.com. Ratings are distributed across the spectrum, with 36 percent giving one star, 27 percent giving two stars, 9 percent giving four stars, and 27 percent giving five stars.
What do shoppers praise about The Honest Kitchen?
Reviewers who rate the brand positively mention long-term loyalty spanning 15 years or more and appreciate the company's willingness to send replacement products when contacted about defects. Some customers value the natural ingredient approach of the dehydrated and freeze-dried formulas.
What are the main complaints about The Honest Kitchen?
The most frequent complaints involve product quality issues, with multiple reviewers reporting freeze-dried food arriving as powder or in crumbled form that poses choking hazards to dogs. Other recurring issues include poor customer service responsiveness (unanswered emails and refund requests), difficult subscription management through Shopify, unexplained billing errors with duplicate charges, and reports of product formula changes that cause dogs to refuse to eat previously accepted items.
Do shoppers recommend The Honest Kitchen?
Recommendations are mixed. While some longtime customers remain loyal and appreciate the brand, recent reviewers with quality control and service issues explicitly warn others not to purchase, suggesting the brand may be experiencing operational challenges that affect whether they recommend it.
How can I write a review of The Honest Kitchen on RetailCoupons.com?
You can share your experience by submitting a detailed review that describes your purchase, product quality, customer service interactions, and overall satisfaction. Verified purchase reviews help other shoppers make informed decisions, and honest feedback about both strengths and weaknesses is valuable to the community.