thenorthface.com Reviews
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Join 2,049+ users reviewing The North Face. Read verified ratings and real customer experiences on thenorthface.com before you order.
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1.4 / 5
Average user rating
2049
Total reviews
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thenorthface.com Reviews
Read real experiences from customers of thenorthface.com.
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Rose
January 31, 2026
If I could put 0 stars
If I could put 0 stars, I would. My snow boots completely cracked in snow. I spoke with an agent via chat. Useless. I filled the online warranty form only to receive a robotic stock email days later telling me to… fill out the warranty form. Truly shameful for a company making so much money. Patagonia, here I come.
Ned The Rooster
January 31, 2026
STAY AWAY FROM BOOTS MADE BY NORTH FACE
Bought these boots in 2024. I live in Toronto and the winters could be unpredictable. I rarely wore them for the first winter. Maybe I wore them twice. There were issues with the laces catching on the fasteners. Fast forward to 2025, our winter is cold and snowy, so I’m wearing the boots. Again, the laces are catching on the fasteners I fall and injured myself. I call and go through the warranty process. They tell me based on my pictures, yes the fasteners are faulty. They’re going to check my warranty. Turns out I don’t have a warranty and they’re gonna give me 20% off new boots. The boots are over $200 based on what I told him I at least expected to get a replacement pair of boots but that’s how it works with these big companies. It doesn’t matter if you fall and injure yourself due to faulty fasteners, they’re still going to placate you by giving you just the bare minimum. I repaired the fasteners myself and have been wearing them, HOWEVER, they don’t keep your feet warm! Even in minus 10 my feet are still cold. And water is seeping through and my feet have been wet.STAY AWAY FROM NORTH FACE BOOTS!!!
S Walsh
January 30, 2026
Dreadful quality and expensive product
The quality of the shoes is shocking. I have worn waterproof shoes by north face since 2010. The most recent pair of Hedgehogs I bought are absolutely disgraceful. Hard plastic type material. Completely different sizing and soles that are extremely slippy in the wet. Not acceptable for any shoes but particularly for ones sold as waterproof. I’ve spent a significant sum on a pair of shoes that are only fit to bin. DO NOT BUY
Janette Kehl
January 28, 2026
Horrible return time on refunding…
Horrible return time on refunding money/credit from returns. Human gives same verbatum ansser as robot and puts you off for atleast a month. Meanwhile you are being chgd interest from your creditcard co. For the purchase. I will not be purcbasing from them again. Also products are mis sized. Way smaller than typical sizes.
Isaac Guo
January 28, 2026
does not issue refund whatsoever
does not issue refund whatsoeverreturned order last year said would issue before 27th Jan and still nothingcompletely waste of time
Mary Eifler
January 27, 2026
My review is not about the product but…
My review is not about the product but about Northface customer service. I received a white down jacket as a gift. I loved the white but found I had to wash it rather quickly. I followed the washing instructions exactly. Unfortunately the inside down just balled up in each section. I contacted customer service and within a week received an apology and gift card replacement. I was very happy with their customer service. I have washed other NF products and they were fine. My jacket must have been defective. Thank you
Zainul Abedin
January 26, 2026
Absolutely rubbish customer care and…
Absolutely rubbish customer care and support for online purchase. I have purchased 3 items and only shipped 2 items and when I have raised the issue they sent me email reply they have shipped all 3 items. They just robbed me my £40
customer
January 22, 2026
Return policy for gifts is not customer…
Return policy for gifts is not customer focused and poor communication. Will not use again.
Vicki Dickens
January 21, 2026
Horrendous company
Horrendous company, received my order back and confirmed the return in December. Now claim they were unable to refund my £309 back to PayPal as it failed (PayPal confirmed this is not the case) promised a bank transfer refund and I’ve received nothing. Avoid at all costs telling me a complete pack of lies.
nab
January 21, 2026
This used to be my go to place for so…
This used to be my go to place for so much of my clothes but between the quality of the clothes & the extremely poor customer service I have gave up with them & now shopping elsewhere. Using “Recycled” clothes but the new ones actually look & feel second hand & waiting over a week for an update on an order. Poor poor poor.
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