The North Face Coupons & Promo Codes

Wish I could give zero stars! I bought two pairs of winter boots and sent them back for a refund using their courier partner. I dropped everything off at a local store and three days later an empty box showed up at my front door. The parcel came with nothing inside, completely hollow. I have no clue what happened to my shoes during those three days. Neither the courier nor the company will respond to me. This has been the worst online purchase I've ever made. I will never buy from them again.

Wish there was a zero star option. North Face misplaced my return package and then turned around and said I was lying about sending it. I kept reaching out even with proof of my return confirmation and their system showing it arrived at their warehouse, but they just ignored me. Every single call I made, they told me to go through my bank instead. My bank was fantastic and helped me out, but the whole situation stretched on for two months because of a mistake North Face made and refused to take responsibility for. Avoid ordering online from them.

Honestly, I wish I could rate this lower. North Face mislaid my return and then claimed I never sent it back. Whenever I called, they brushed me off even though I had my return receipt and their own system showed the warehouse received it. Every time I phoned, they just told me to contact my bank. I had to get my bank involved, and while they were incredibly helpful, the whole ordeal took two months because of North Face's screw-up that they refused to acknowledge. Skip them for online shopping.

I want to mention their customer service team more than the actual product. I was gifted a white down jacket and initially loved it, but after a quick wash it started having issues. I followed the care label directions perfectly, yet the down filling bunched up really badly in each section. Their customer service team stepped up - I had a response within a week with an apology and a gift card for replacement. Their support staff really impressed me. My other North Face purchases have held up fine through washing, so that was probably just a defective item. Thanks to their team for making it right.

Want to focus on their customer support rather than the product itself. I got a white down jacket as a gift that I absolutely adored, but it needed a wash pretty quickly after that. I read through the washing instructions carefully and did everything right, but the down filling ended up clumping into balls throughout each section. So I got in touch with their support and they responded really well - I got an apology and a replacement gift card within about a week. Their team made me feel valued. I've had luck with other North Face items in the wash, so this particular jacket was probably just defective. Really appreciate their help.

This isn't really about the jacket itself, but I have to give props to North Face's support team. Got a white down jacket as a present and absolutely loved the color, but it needed washing pretty soon. I carefully followed all the care instructions, yet somehow the down inside clumped up badly in every compartment. I reached out to customer service and they were amazing - within seven days I got an apology and a gift card to replace it. Their team really went above and beyond. I've had good luck washing my other North Face gear, so that one jacket must have just been a fluke. Really grateful for how they handled it.

The quality has nose dived in recent years, I'm really disappointed. I picked up two puffers, spreading my purchases across November and December, figuring the more expensive one would at least be better made. I was very wrong on that front. Both jackets felt impossibly thin. I tried leaving an honest review but it was never published. Seems like they only approve positive feedback and filter out anything critical.

Be aware that quality standards at North Face have dropped noticeably in recent years. I bought two puffer jackets recently - one in November and one in December - thinking the higher priced option would have better durability. That assumption was dead wrong. Both of them felt super thin and flimsy. I submitted a review about my experience but it never got posted. I'm pretty sure they're only showing positive reviews and hiding honest feedback about problems.

Watch out - the quality at North Face has really taken a nosedive over the last couple years. I grabbed two puffer jackets recently, bought one back in November and another in December, and I figured spending more money on the second one would mean better construction. Nope, I was totally wrong - both felt incredibly thin and cheap. When I tried posting my honest review, it never went live. This makes me wonder if they're filtering out criticism and only letting positive stuff through.

Purchased some boots for my son years back. He kept them stored in a closet when visiting relatives out east. During a winter walk into town after the holidays, the rubber sole basically fell apart, leaving his feet exposed. I sent feedback to management but never heard back.

Had a poor interaction with customer service when I called this morning about a delayed order. The rep came across as dismissive and had a defensive tone throughout. They didn't show any patience or care about my situation.

I had some worries after seeing negative feedback online, but my North Face Duffel bag got here super fast. The shipping company delivered it in just three days from when I placed my order.

Had an awesome experience with North Face overall. My jacket didn't fit right so I returned it and the whole process was smooth and quick. North Face got the return without any problems. I placed a new order in a different size and it got to me in two days. I was reading through reviews while waiting and honestly wasn't super optimistic, but everything went exactly as it should. This company isn't a scam at all. The problems people mention might have more to do with the shipping partners they work with. Just wanted to give some reassurance that orders and returns can work out just fine.

Ordered a coat online and got a nice discount from signing up for their mailing list. The processing took a few days so I was a bit nervous, but then it shipped right out through DPD and showed up at my door in just two days. Everything was packaged nicely, I got exactly what I ordered, and the service was solid.

Very straightforward to navigate, and the merchandise really is top notch. Their jackets especially are fantastic. I got one four years ago and I still wear it regularly. It's not even a serious winter jacket but it works so well against rain and wind that I throw it on all season long.