THE UPSIDE offers contemporary clothing and activewear through its e-commerce platform and retail locations. This page aggregates shopper ratings and reviews to help you assess the brand's product quality, sizing accuracy, customer service, and overall value before making a purchase.
THE UPSIDE Reviews
2.0
5 reviews
What Shoppers Say About THE UPSIDE
Created with AI, based on recent reviews
THE UPSIDE receives mixed feedback, with shoppers rating it 2.0 out of 5 based on 5 reviews. Positive reviewers praise the store's clothing selection and highlight exceptional in-store customer service, particularly staff knowledge and friendliness at physical locations. However, the majority of reviews cite serious quality and operational issues that undermine the brand's premium positioning.
Recurring complaints center on poor product quality relative to price point, with customers reporting garments that stretch, fray, or fail to perform their intended function after minimal wear. Sizing inconsistencies are a significant frustration, with multiple shoppers receiving items substantially larger than ordered. Logistics and customer service problems also damage the experience, including non-responsive support, complicated return processes that require customers to pay for shipping, and tracking failures with third-party carriers.
Customer Reviews (5)
Sorted by: Most recentJennifer B.Feb 25, 2026
I want to give a huge thumbs up to Isabella and Axy at the Melbourne store location. These two ladies made my shopping experience absolutely wonderful with their friendly attitudes and helpful suggestions. They really know their stuff and made me feel welcomed from the moment I walked in. The store's clothing selection is gorgeous and super on-trend. I'm definitely coming back to shop again, and the service I received was top-notch. So happy with my visit!
Patricia M.Dec 15, 2025
I splurged on what was supposed to be a premium cotton top, and honestly, I'm really disappointed. After wearing it just one time, the sleeves stretched out and became baggy. The neck label is also frayed and looks unfinished. The overall quality feels cheap and poorly made, even though the price tag suggested otherwise. It's clearly manufactured overseas but marketed as an Australian product, which feels misleading. I won't be ordering from them again.
Rebecca K.Oct 29, 2025
Skip this brand entirely. Nothing I ordered fit properly, even though I selected my usual size. Everything arrived way too large. The photos online look nothing like what shows up at your door. Returning items was a nightmare because they want you to arrange and pay for the return yourself, and there was no option to use the standard shipping carrier I needed. I'm out almost 600 dollars and still fighting to get my money back. The whole thing feels like a scam where an Asian company is pretending to be Australian by using Western models and marketing, but the quality and business practices tell a different story.
Monica T.Jun 20, 2025
I had a really frustrating experience with their customer service. I placed my order and got a shipping confirmation the next day with a tracking number from DHL. But when I checked the tracking, DHL had never actually received the package, even days later. I reached out to the company twice via email and got no response. It wasn't until I called my bank that they finally got back to me. This whole situation was a hassle, and I won't be ordering from them in the future or telling anyone else to shop there either.
Karen S.Jun 12, 2025
These leggings are a total letdown. For the price I paid, they're just not worth it because they constantly slide down throughout the day. They don't stay in place like they should, and that's a pretty basic requirement for workout wear. I'm really frustrated with this purchase.
THE UPSIDE Review FAQ
How is THE UPSIDE's rating calculated?
THE UPSIDE is rated 2.0 out of 5 based on 5 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all individual review scores, giving equal weight to each submission regardless of length or detail.
What do shoppers praise about THE UPSIDE?
Customers who had positive experiences highlight the quality and style of the clothing selection, as well as friendly and knowledgeable staff at physical store locations. In-store service appears to be a strong point, with shoppers noting that employees provide helpful styling suggestions and create a welcoming atmosphere.
What are the main complaints about THE UPSIDE?
The most frequent complaints involve product quality not matching the price point, with issues including sleeves stretching after one wear, frayed seams, and garments failing to perform their basic function (such as leggings that slide down). Sizing discrepancies are also common, with customers receiving items significantly larger than ordered. Additionally, shoppers report unresponsive customer service, confusing return policies that require customers to cover return shipping costs, and problems with third-party shipping carriers that don't receive packages despite tracking confirmations.
Is THE UPSIDE recommended by shoppers?
Based on available reviews, THE UPSIDE does not have a strong recommendation rate. While in-store shopping experiences receive positive feedback, the majority of reviewers report significant disappointment with online purchases due to quality, sizing, and service issues. Prospective customers should carefully consider sizing and return policies before ordering.
How can I write a review for THE UPSIDE?
RetailCoupons.com welcomes customer reviews of THE UPSIDE to help other shoppers make informed decisions. Your review should detail your actual experience with products, sizing, quality, shipping, and customer service. Honest feedback about both positive and negative aspects helps build a balanced picture of the brand.