The UPS Store provides shipping, printing, mailbox, and business services at franchised locations across the US. This page aggregates shopper ratings and reviews to help you understand what customers experience, from service quality to pricing practices. Ratings are rated 3.5 out of 5 by 21 shoppers.
Theupsstore Reviews
3.5
21 reviews
What Shoppers Say About Theupsstore
Created with AI, based on recent reviews
The UPS Store receives sharply divided feedback, with shoppers praising staff friendliness and service quality at their best locations while criticizing pricing transparency and occasional rudeness at others. Positive reviews highlight exceptional customer service, with staff members going above and beyond on shipping, printing, and returns (Amazon, artwork, general parcels). Negative reviews center on two main pain points: hidden printing costs that balloon significantly between quote and pickup, and inconsistent manager attitudes ranging from dismissive to rude when issues arise.
While roughly 6 in 10 shoppers rate the store 5 stars, roughly 1 in 3 give 1 star, suggesting experiences vary widely by location or staff member. Shoppers who received attentive, knowledgeable service report feeling genuinely valued, while those facing surprise charges or poor customer service feel frustrated and unlikely to return. The quality gap between top-performing and struggling locations is the defining feature of The UPS Store's reputation on RetailCoupons.com.
Customer Reviews (21)
Sorted by: Most recentDavid S.Feb 4, 2021
I've been using this location for years for mailbox services and shipping needs. They're quick, they're efficient, and they really know their stuff. The customer service is top-notch, and I can count on them to handle whatever shipping or mailing task I throw their way. Highly recommend!
Theupsstore Review FAQ
Why do ratings for The UPS Store vary so much?
The UPS Store is a franchise system, meaning individual locations operate independently. Shoppers report vastly different experiences based on local management and staff attitudes. Some locations deliver warm, professional service, while others receive complaints about rudeness or confusion. This explains why roughly 57 percent of reviews are 5 stars while 33 percent are 1 star.
What do shoppers praise most about The UPS Store?
Customers consistently highlight friendly and knowledgeable staff, especially when handling complex requests like international shipping or custom printing. Shoppers mention staff taking time to discuss options, waiting patiently for payment, and going above and beyond. Positive reviews often name specific employees, suggesting personal attention makes a strong impression.
What are the main complaints about The UPS Store?
The most common complaint involves printing pricing. Shoppers report receiving quotes that differ dramatically from final bills (one customer saw a jump from $281 to $589 for custom Christmas cards), with no clear explanation for the difference. A secondary complaint involves inconsistent staff attitudes, with some shoppers reporting dismissive or rude behavior from managers when problems occur.
Should I use The UPS Store for printing projects?
Printing experiences appear risky based on available reviews. Before placing any printing order, ask for a detailed, itemized quote in writing and confirm the final price before committing. If you do proceed, visit in person to confirm pricing step-by-step rather than relying on phone or email quotes alone.
How should I evaluate my local UPS Store location?
Visit in person or call ahead to assess staff friendliness and willingness to answer questions clearly. Ask about pricing transparency upfront, especially for custom services. Since experiences vary by location and staff member, your personal interaction will likely matter more than the overall rating. If you have a problem, note whether staff respond professionally or dismissively, as attitude appears to define customer satisfaction.