thredup.com Reviews
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1.3 / 5
Average user rating
4106
Total reviews
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thredup.com Reviews
Read real experiences from customers of thredup.com.
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Stacy Hagar
February 9, 2026
Pretty pretty good!
Everything that I was received was exactly as described. The only disappointing thing was that two wallets that I ordered were really more like credit card wallets, but the sizes and dimensions were on the website and I just didn’t see it. I would use Thredup. again.
Sandy
February 8, 2026
Im getting ready to move and I have a…
Im getting ready to move and I have a shopping problem! Sending in many bags to Thread up only because process is easy. However my items are premium quality and in like new condition. I know the items they except, and its is disappointing what you net from doing business with them. HOWEVER, The last bag I sent to them definitely indicates they are stealing my items. The other reviews are correct. They are only processing a few items and most of my items are completely missing. They say there were 5 items in the bag. This is not true. the bag weighted 20 lbs and had many, many items including jackets and shoes. They can say they don't accept things all day long, but where are the missing items?? Seems a mystery what recourse there is. But I am looking into this. My local news channel is my current thought, they love investigating crooks and this would be a good company to expose. Please speak up if this is your experience with Thread up
Jennifer Williams
February 8, 2026
I’d give them a zero but that’s not…
I’d give them a zero but that’s not allowed. They essentially steal your clothes. My recommendation is to sell them yourselves or donate to a shelter. There’s just no honor to be found anywhere anymore. They made approx $300.00 or more off of my items and my cut is $11.39. Never again
Brittany Hartman
February 7, 2026
I purchased two items from thredUP and…
Update: after writing this review, I was finally able to get productive help and my items should be here soon. Unfortunate to have to write a bad review to get good customer service.I purchased two items from thredUP and never received a confirmation email or any shipping information. Upon searching for that myself, I found that there is no record of my order yet they have taken the money from my account. I’ve reached out to customer support and they could not locate my order. When I inquired upon getting my money back, they ended the conversation and told me to have a good day. Is this typical? I am trying to contribute to making less of an impact on this world by buying recycled and reused items and yet the experience I’ve had is somehow worse than bigger corporations. I’m really bummed out… and possibly out money that could’ve gone to something more useful. Hopefully I get the items I purchased at some point.
araslimez shop
February 6, 2026
My experience with ThredUp sucked
My experience with ThredUp sucked. They make consumers spend enormous amounts of time trying to ensure they can buy an item, and allow no deliberation time. So three hours to check out and three hours to wait until someone lets an item go back out for sale. I spent an entire week getting together a cart for my daughters birthday full of clothing she has been wanting for a year and I have not been able to afford. Then purchased the order, and ThredUp canceled it immediately with no explanation. They said they would "relist" the clothes within 48 hours, so once a day I reopened the product and refreshed. Guess what- no relisted. So I emailed them, and apparently they relist under new product IDs. Fine. Well, I find the products - they had already been freaking sold! WTF! Just incredibly, incredibly frustrating and they have no regard for consumer time spent. I would not recommend buying from them if you want to avoid a frustrating experience.
Paula Robinson
February 6, 2026
DO NOT SHOP OR SELL WITH THIS BUSINESS
DO NOT SHOP OR SELL WITH THIS BUSINESS! They will take advantage of you in every aspect. I ordered a pair of boots, and they literally sent me 1 boot. I should have known then not to do business with them, BUT I sent them well over $200 worth of little girls' clothing new with tag. Keep in mind that I photographed and recorded all. They accepted 3 pieces, I would receive a total of almost $3 for. The other 8 pieces, the nicer of them, they "didn't except." Meaning that they were not selling them but, in fact, keeping them. WHAT!! The sad part about it is that people are paying for these "clean out" bags. You're paying them to take your stuff! So yet again, DO NOT USE THIS BUSINESS!!!
Heather Parish
February 6, 2026
I would give zero stars if possible
I would give zero stars if possible. My order is over a week late and no delivery date available. Huh? Now after basically 2 hours of stalking and waiting on customer service they refund my cc. Okay thats good but i cant get my first time 50% off discount( ummm I did not get the first order). I purchased items fir a trip; no clothes, out time, money, energy, etc. Added a ton of last minute stress that i went out of my way to prevent and customer service is unwilling to do anything. I can ask for a partial refund from my next order as a way of making this up to me. WTF? I pay then hope yall will refund me to say sorry? So beyond ridiculous!! Thread to p is dead to me!!
AJ
February 6, 2026
I highly suspect employees are stealing…
I highly suspect employees are stealing high value items. I’ve had them take old t shirts and then they rejected a brand new pair of Tory Burch shoes and a pair of Jimmy Choo and Gucci heels, as well as a brand new Abercrombie sweater. They didn’t notify me that those were rejected and claim they donate them. I also had a package with 15 items go missing and they only compensated me $80 despite the items being high value. I’ve sent a ton of stuff to them but won’t send any more. They need to be audited and he’d accountable for stealing customer items. I would not recommend sending anything to them.
Virginia Green
February 5, 2026
I have ordered numerous times and there…
I have ordered numerous times and there is something wrong every time. Whether is a shredded sweater, not receiving items paid for, or receiving sizes that are completely wrong from what the listing portrayed! Customer service sucks and it's truly a waste of time amd money!
Angel
February 4, 2026
It is dicey to purchase from thredup
It is dicey to purchase from thredup . Before I’d receive items . Now they never come , I’ll get some orders cancelled on me. Delayed shipping with no items showing up at all! I shop a lot . ThredUp was my favorite for a while, until there was no shipping tracking ever updates. Etc… very frustrating.They’ll offer you free shipping as a “sorry”.Like, no ! I want the items I ordered. not another purchase that I’ll never receive, from the “free shipping.”Maybe my problem is I keep ordering .I actual have a few ordered I placed in January 2026 that have had issues . If I can post pics I’ll be more than happy to show as proof
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