tommy.com Reviews
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Join 276+ users reviewing Tommy Hilfiger. Read verified ratings and real customer experiences on tommy.com before you order.
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3.1 / 5
Average user rating
276
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tommy.com.
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tommy.com Reviews
Read real experiences from customers of tommy.com.
Brands may not incentivize or pay to hide reviews.
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Aneta
February 7, 2026
Easy to order, gorgeous garment
Easy to order, free delivery completed within a reasonable timescale, tracker provided, very good communication of every step of the product journey.The product itself is as described, made of high quality materials and fits perfectly. Recommend
Jonathan Caira
February 6, 2026
Nice coat, very poor online experience
Nice coat, really poor online experience. Needed to cancel order straight after (literally) and couldn’t get through to anyone by phone or chat, really frustrating that order was sent, having to return. A real waste of resources and very poor customer service. Order also took a very long time to arrive. Would buy Tommy H again as like the clothes but need to improve your service a lot.
Joanne Cooper
February 5, 2026
Great easy site fast delivery
Easy of ordering easy sizing and fast delivery
Stephen Reid
February 3, 2026
Great service
Great service had no problem with delivery or coat quality.
Maxim Petrushkin
February 2, 2026
I’m very disappointed with Tommy…
I’m very disappointed with Tommy Hilfiger. My order was initially delayed by few days despite being listed n stock and only to be delivered an entire week later with no proper updates or explanation. Communication was poor, and I won’t be ordering from them again.
Laurentiu
January 29, 2026
Amaizing product
Amaizing product! Great quality of the item!! Delivery on time!
Helen Davies
January 29, 2026
I’m extremely happy with the trainers…
I’m extremely happy with the trainers themselves — the quality is great and they’re exactly what I wanted. However, the overall experience was very stressful due to the lack of communication and slow service.After placing my order, there was no clear update for weeks. The payment appeared late, I received multiple spam-style emails, and my repeated questions went unanswered. At one point, I genuinely believed I had been scammed because I couldn’t get any reassurance or meaningful response from customer service.The item eventually arrived after weeks of uncertainty, but the long delivery time and complete lack of communication caused unnecessary stress. A brand like Tommy Hilfiger should offer far better customer support and clearer updates throughout the ordering process.Great product — very disappointing service.
Neil Burnside
January 28, 2026
Taking 2 weeks to send an order is…
Taking 2 weeks to send an order is ridiculous, not replying to emails is terrible for the customer.
EC
January 28, 2026
DELAYED DELIVERY
I ordered 16.01.2025 (promised 4-5 days wait) and didn't receive items until 28.01.2025 ! Offered a measly 10% off full price items as a sorry (that expires early the following month)
Rhian
January 20, 2026
Absolute shocking customer service
I recieved my order on the 12 December and returned the same day. Its been 4 weeks now and still no refund. I have tried contacting TH through the chat box but no one could be bothered to assist, I have sent emails also no response. I am now £120 out of pocket and no jacket to show for it!
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