torrid.com Reviews
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1.5 / 5
Average user rating
468
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for torrid.com.
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torrid.com Reviews
Read real experiences from customers of torrid.com.
Brands may not incentivize or pay to hide reviews.
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Ursula Harrell
February 8, 2026
Customer service at the clifton nj…
Customer service at the clifton nj store is horrible i will not be returning, the quality of the clothes are terrible this store has definitely feel off.
cane
February 5, 2026
Horrendous customer service
Horrendous customer service. My online order was cancelled by Torrid on 01/21/26. I am still waiting for a refund. I have been on the phone several times with Torrid, having to repeat everything over and over and no one can help. Call backs are promised and no one ever calls back. The people you speak to give you scripted answers for every situation. It is horribly frustrating situation. This company lacks customer service. No one calls back, not even an email back but hey for every phone call I get 3 customer satisfaction survey emails. What a joke. They have definitely lost another customer.
Andrea Burkins
January 17, 2026
Awful experience
My best friend bought me a gift card (e-gift card) a month ago. Ive spent HOURS on the phone with the gift card company and torrid with NO resolution. $200 gone! Im going to have my friend contest the charge and get her money back. I dont ever shop there and I was excited. Now im disappointed an furious. Torrid and their affiliates are awful.
Cheri Douglas
January 16, 2026
Think twice before making on online purchase
Torrid online purchase returns are a joke!! If you are allowed to return an item, the process to return by mail is such a hassle, it is not worth what you paid for the item.
Citlali Maya
January 11, 2026
Waste of money!
I would not recommend to buy from Torrid if you live in Canada. If clothes don't fit, it will cost you about 50 to return and honestly it's not even worth it. Clothes aren't great, they are cheap looking. I wish I knew this prior this big mistake! Customer service is non existent.
Anna Belly
January 1, 2026
In store service is great
In store customer service is great but the online service is not reliable.
Angie G
December 26, 2025
Customer service has absolutely no idea…
Customer service has absolutely no idea what they are doing. You get different answers each time you call. It is very frustrating. It shoukdnt take multiple calls to finally get the right answer. This is not difficult. At first I was told my order after 5 plus business days hasn't shipped from the warehouse, then I was told that they would call the warehouse and call me back which they never did, then I was told my order was coming from a store. I understand the holidays but it was not coming from a large warehouse. It was coming from the store which is much smaller. Additionally the quality of clothing has gone down since the tarrifs.Not that Torrid cares but they lost a customer.
Kelly B
December 17, 2025
Absolutely terrible if anything goes…
Absolutely terrible if anything goes wrong with an order or something. I have been emailing and calling torrid since Nov 6 2025. They keep coming back with the same answer, that I've been refunded in full. So I responded today by email showing them screenshots of the refunds, the order total, and the difference of almost $20 that they stole from me. It's absolutely horrendous how they operate and treat their customers.
Amber Jonës
November 15, 2025
The worse online experience
Total waste of time. I made multiple orders just for them to keep getting canceled and refunded. The website sucks, and the ap crashes. Then customer service is all outsourced to people that you can barely understand. It's like they don't want you to shop here. I tried to buy bras here even though I hated the experience and they made it so fricken difficult it's not worth it anymore. I can't believe they just don't want money. I imagine this store is heading towards bankruptcy since this is so terrible.
Vee
November 11, 2025
It’s November and Torrid have nothing…
It’s November and Torrid have nothing but sandals on line. This is a bit confusing????
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