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I bought several clearance items and when they arrived, the sizing was way too big and the construction was really strange. I ordered size one in all the pieces but the tops are super oversized and they're also shorter than expected. It's bizarre. The worst part is you can't return or exchange clearance items, so I'm out two hundred dollars with nothing to show for it. I won't be a repeat customer. These pieces are just oddly constructed overall.

The customer service here is absolutely terrible. My online order got cancelled and I'm still waiting for my refund after contacting them multiple times. I keep having to explain the same situation over and over because nobody can actually help me. They keep saying they'll call back but nobody ever does. Every conversation is just robot responses that don't solve anything. It's incredibly annoying. I get three customer satisfaction surveys for every phone call but zero actual help. They've definitely lost my business for good.

The customer service reps don't seem to have a clue what they're doing. You get a different answer every time you call which is super aggravating. It shouldn't take so many calls to get the correct information. This shouldn't be complicated. First they said my order hadn't shipped after more than five business days, then they said they'd call the warehouse and get back to me which never happened, then they said it was coming from a store location instead. I get that it was during the holidays but it's frustrating getting conflicting information about a store versus warehouse shipment. On top of that the quality of the products isn't what it used to be. I know they probably don't care but they've lost my loyalty.

I made a 90 minute drive to visit because I needed denim and some basic tops. Their website says they carry up to size 30, and I wear a 24 or 26 so I should've been covered. When I got there, it was slow but three employees were pretending to be busy on the floor with just one other shopper around. I spent nearly 20 minutes looking through the huge denim selection by myself checking every pair, because I couldn't find anything in my size, before anyone even acknowledged me. Only one person was actually doing something productive. The others were just repositioning hangers. When I finally asked about finding jeans in my actual size since the racks were only showing 16s and 18s, they straight up told me they don't stock that size in the store and I'd need to order online. I drove all that way just to feel disrespected about my size. The service was honestly the worst I've ever experienced. That was about a month ago and I've been warning everyone about it.

I've shopped here for 15 plus years and worked in banking most of my career so I'm careful with money. Store credit cards typically aren't for me but I do have an account here. I think it's actually a great option if you're responsible about payments and don't pay interest charges. But the last couple times I've tried to pay my bill I literally cannot access my account. I've reached out several times and get the same response that their system is having issues. Seriously? How long is this going on? They keep offering to put me through to automated payment. Not happening. This is incredibly poor customer service on their part. I'm shutting down my account and won't be coming back.

I've been a loyal customer for over 15 years and I used to work in finance so I understand how to manage credit responsibly. I normally avoid store cards but I signed up for this one because I think it's a solid benefit if you pay it off properly without accruing interest. But recently I haven't been able to access my account when I try to make payments. I've called multiple times and keep getting told their system is down. Are you serious? How long is this going to continue? They offered to transfer me to an automated system. No thanks. This is seriously bad customer service. I'm closing my account and taking my business elsewhere.

I dropped eighty bucks on four items and the quality is so disappointing. When I washed and dried them I was devastated. Everything came out misshapen and looks terrible. That's the last time I'm ordering from there.

I spent eighty dollars on four tops and I'm really unhappy with how they turned out. After one wash and dry cycle I nearly had a meltdown. They were completely ruined, warped, and just terrible quality overall. Won't be buying from them again.

I'd give zero stars if possible. They overcharge you on shipping and taxes. Stay away from this place.

The in store shopping was fantastic but the online experience was an absolute disaster. I ordered one hundred dollars worth of items in store from their site since they were out of stock, and I was buying it as a present so timing mattered. For days I got nothing, no email, no tracking, absolutely nothing. I finally called the store and they couldn't locate my transaction even though I had my receipt in my hand. After searching they found it and gave me a tracking number that showed no information. They told me to contact customer service which was frustrating because that should've been handled already. The service rep was incredibly rude to me over the phone. She kept refusing the refund saying because the teen account was in my child's name they needed to talk to them, even though I paid in the store with my card, then she claimed she couldn't approve a refund, and after I pushed back she finally snapped out a refund and hung up on me. The whole situation was unacceptable.

I used to be loyal to buying their leggings because even though they cost a lot, they'd hold up well, stay opaque, and fit perfectly. But my recent purchases have been a total letdown. The seams are coming apart after just a few weeks of regular wear, and they become completely see-through when I bend down. Plus, two out of the three pairs I got seem like they weren't sewn straight, which makes them uncomfortable to wear. I'm done shopping there. It's disappointing that they've let the quality drop so much instead of going back to making solid products.

These prices are really high for clothing that falls apart so quickly. It seems like you're taking advantage of women who wear bigger sizes by charging premium prices for cheap quality. Stuff doesn't last.

The staff member who helped me was incredibly knowledgeable, compassionate, and professional. This person truly represents what this company should be about! We're definitely coming back. Any chance someone this amazing could transfer to our area?

Those two staff members were absolutely incredible. Seriously, your company should be thrilled to have them. They got me completely ready for my vacation and I'll definitely be back soon. Thank you so much!

Sizing is accurate to what they say. They always have up to date fashions for plus size shoppers. I haven't experienced any issues whether I'm buying online or in person.