Four Sigmatic Reviews

The coffee selection is nice and varied, but the customer service is absolutely awful. They need to hire more actual people instead of relying on automation. There are way better chatbots out there that could provide better support. The whole experience has been so bad that I'm thinking about just switching to another brand.

This deserves a rating lower than one if possible. The coffee itself was decent but I was shocked to discover I somehow ended up subscribed to a monthly shipment charging me forty-five dollars every month. I had to get Pay Pal to stop the recurring charges since calling the two phone numbers listed didn't work and emails went nowhere. After many attempts they finally refunded and cancelled the subscription. These are bad actors and I'd avoid them.

Signed up for a free sample with just shipping and somehow ended up enrolled in monthly shipments being charged to my card automatically. Managed to cancel it I think, but I'm still watching to make sure nothing else charges. Didn't even create an actual account with them and they still set up recurring charges on my payment method.

Registered for a complimentary sample with just shipping costs, but then they just kept mailing me stuff and charging my card without stopping.

I genuinely love Four Sigmatic's coffee and have spent a lot of money with them, but I've reached my breaking point. Their customer support is nearly impossible to access. No phone number is published, everything goes through text or email, and responses take a week if you get them at all. When you finally do connect with someone, they won't actually help solve your problem. Then there's the sketchy side of their business. To cancel a subscription you have to click through like five different confirmation screens, so you think you've cancelled but haven't actually. They never tell you before charging for a subscription shipment, they just send it. It's not technically illegal but it's absolutely shady, especially when combined with how hard it is to actually cancel. Most decent companies give you a heads up and that should be standard practice. The worst part is they keep charging you on subscriptions you believe you cancelled because of all those confirmation screens.

Zero way to reach an actual human and all email support comes back as templated AI responses. They charged me even after I cancelled my subscription. The promotions they send out constantly are cheaper than having an actual subscription. I referred someone and never got the credit I was promised. Haven't been able to get any response about any of this.

Tried to get clarification on ordering to my country. I even sent them a photo of their delivery list showing my location wasn't included, but they insisted it was available. That response was completely unhelpful and honestly just frustrated me more.

Their customer service is horrible. I've been waiting nearly two weeks, sent multiple messages, and haven't received a single response. They charged my subscription and sent me the wrong items. This is just a complete breakdown of basic customer service.

Four Sigmatic's customer service is absolutely terrible. Their phone system is just an automated robot with no real options and they ignore text messages and emails. Don't count on any support from these people. They're shady too, automatically renewing subscriptions and charging your card without any advance notice or confirmation. Their customer support is disgraceful. I don't care how great the products supposedly are, if you won't provide honest, basic customer service you shouldn't be in business. They deserve zero stars for how they operate.

Got the SHIELD coffee in the green packaging and I'm really impressed. As someone who normally drinks tea, this has totally won me over. The taste is fantastic and I find myself looking forward to my morning cup. Would definitely recommend to anyone looking to try something new.