Philips Reviews

I've been loyal to Philips for over a decade, but their electric toothbrush is a disappointment and broke within two years even with warranty coverage. It's just a poorly made product. Their support team, based overseas, kept giving me different stories and making false promises about sending replacements. They kept saying a new one was coming but it never showed up. Clearly the company prioritizes cutting costs over quality service.

We're traveling with our young son who has SMA and relies on his Trilogy Evo ventilator to breathe safely at night. A few days back the device started showing a service error and began alarming loudly every single two minutes. We haven't slept in two days. My spouse and I are rotating through the night pressing the reset button repeatedly just so our son can get a few minutes of rest. We understand equipment breaks down sometimes, but a company making life-critical devices should have emergency support systems in place for families in our situation. They told us the local office won't help and we'd need to ship to Germany, which could take weeks or longer. How are we supposed to do that when our child needs this machine to survive? Right now it's just us, exhausted and desperate, doing everything we can to keep our son safe through another night.

Got a nose trimmer but the box was empty except for accessories. At first the support team seemed helpful, but after I sent photos of the packaging and receipt like they asked, I heard nothing back. Went to Walgreens too since I'd already opened it, but they wouldn't help either. Decided to try Philips directly and I'm still waiting. The contact email they gave me bounced back as undeliverable. This whole situation is ridiculous. Feels like I just paid for packaging.

I ordered an open-box 3200 espresso machine directly from their store that was labeled as working like new with a 30-day guarantee. When I unboxed it, there were stale coffee grounds sitting in the hopper, a huge red flag. Once I tried using it, multiple problems showed up right away: steam leaking out everywhere during startup, no actual coffee coming out, water pooling on my counter, and dry grounds instead of a proper puck. I filled out their return request form asking for either my money back or a working replacement. What followed was a runaround of troubleshooting calls, emails about return labels that never arrived, and repeated requests for video proof. I've already boxed the machine back up waiting for authorization that keeps getting delayed.

Ordered a coffee maker as an upgrade to my old Philips model, but it had a faulty water sensor so I wanted to send it back. My old one actually brewed better coffee anyway. Their website portal wasn't working and wouldn't recognize my purchase number. I had to make a couple of calls to get a return label created, then it took another call a few days later to rush it out. After I mailed the machine back and they confirmed receiving it, I've been waiting over a week with no refund processed. I've already filed a chargeback claim to make sure I actually get my money back. For future Philips purchases, I'd suggest buying through Amazon or another third-party seller instead of dealing with their website directly.

Tested out an Oral-B toothbrush but it wasn't for me, so I switched to a Philips model and absolutely love it. Can't beat the price at under $20 and the quality is fantastic. Would definitely suggest it to anyone looking for a solid toothbrush.

Bought something from their website and went through the whole checkout process, entering a specific delivery address and confirming everything. Then they ask you to log in, fine. But when the shipping confirmation arrived, it showed my order shipped to the address saved in my account profile instead of what I entered during checkout. No warning, no second confirmation. When I contacted their support team about fixing it, they said they can't modify or cancel orders at any stage, regardless of whether payment has been processed or if items have shipped yet. They basically have zero support capabilities. There's also nowhere to report problems with their website or contact anyone about anything. They might be a big name company but they operate like a cheap knockoff.

Their customer service department is absolutely awful. I called three separate times and each call got transferred to someone else, and nobody could help or even say who actually handles product issues. I bought a 4300 series coffee maker for $900 directly from them and it started having issues within three days. Nobody in their support can assist or direct me to anyone who can. It's basically a useless $900 brick right now and still no one has stepped in to help.

The customer service reps are unprofessional and dismissive. Just don't buy anything from this company. Every time I called about my order, I got put on hold for over an hour and left with zero answers. Their website constantly has issues and won't let you complete transactions. It's shocking that a company this large runs such a dysfunctional operation.

The ordering process was straightforward, but returns are an absolute nightmare. They warned me it could take six weeks for a refund and that's only if everything goes right. I never received mine even after multiple calls. They confirmed they got my returned item back over a month ago but still no money. I had to dispute it with my credit card company to actually get resolution. Definitely steer clear of this company.