verizonwireless.com Reviews
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1.3 / 5
Average user rating
6537
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verizonwireless.com Reviews
Read real experiences from customers of verizonwireless.com.
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Ronnie Brown
April 4, 2026
About done with Verizon
We have been loyal Verizon customers for years. All of our products come from Verizon. Our home services and our personal services.Last November we added a new line with a Iphone 17 pro. To make a long story short it hasn't worked since November. It stays stuck in SOS mode. They sent a replacement plus three other phones that we had no clue what they were for. We had to ship those back, swap over to the new phone and guess what? It's still in SOS mode as I write this review. We have taken the phone to three local Verizon stores spoke with different Representatives spoke with some that we could not understand a word they were saying because they could not speak English and still here we are paying on a line since November that we cannot use. They refuse to credit our account they told us that they would send a return box again, which we're still waiting on. Verizon and it's representatives seem like they could give a damn less about the issues. They refuse to suspend the line or credit us for ALL the unused service. Like I said, we have five lines, internet and other devices with this account, which we are gladly taking to AT&T.I will make it a point on every social media page or anything where I can leave a review for Verizon to Scorch them as bad as I can for the way they have done us after being loyal to them for over 6 years. And I will let anybody know do not go near a Verizon store.We simply want the right thing done by us, but I now know Verizon could give a damn less what we, the customers want
Jay Bentley
April 4, 2026
Customer service is horrible
Customer service is horrible. Just got off an hour long call to Verizon and after talking to the “Tech Coach” I was handed off the a supervisor. One they finally stopped talking and listened to what I was asking for the issue was dealt with in less than 2 minutes. After being with Verizon since they started service I’m am seriously considering switching to another provider.
Patricia FREDERKING
April 4, 2026
Avoid Spokanes Argonne Village Verizon…
Avoid Spokanes Argonne Village Verizon store at all costs. TERRIBLE customer service. After waiting well over an hour while employee had my phone. Then told it was fixed. Went home. Discovered immediately it had not been "fixed". Same issues. Drove back less than 30 minutes later. Who I am assuming is store manager became very rude & defensive. Actually saying the words- "lady we aren't the ones who downloaded your virus" with a smirk. Then proceeded to kick me out of the store. Went to the Verizon on Sprague store. Clerk fixed it in less than 3 minutes.I am a 75+ year old female. Extremely disgusted with Spokanes Argonne Village Verizon.
Marcia Martin
April 3, 2026
Horrible
Horrible! Horrible! Horrible! I would give them the absolute worst score possible. I have spent over 8 hours on the phone with at least nine of their representatives just trying to swap to a new phone. The new phone is exactly like the old phone. Same model and everything. The old phone screen blanked out and the only means that Verizon has to change out phones is sending you a verification link via text. Well if the screen of the phone is blanked out how am I supposed to access that link? I asked for an email link, they refused. I asked for a QR scan code, they refused. I asked to activate it over the phone with an agent, they refused. The sad thing is the only thing the employees could do was keep apologizing for Verizon over and over again. They treat their employees as bad as they treat their customers.Update: After hours and hours on the phone with Verizon over two days, the 9th agent I spoke with told me the refurbished phone had a STOP on it (stolen or unpaid bill from previous owner). They won't remove the stop. I have to purchase another phone. Not happy!!Oh.. and they were supposed to call me back. Never happened!
Sofia M.
April 3, 2026
Absolutely horrendous experience
Absolutely horrendous experience. For a company so large and so advanced they couldn't handle a simple process of redirecting my order after it could not be delivered. I spent 6 hours cumulatively trying to resolve this issue and then cancel my order. Not to mention THEIR ACTIVATION TEAM REP YELLED AT ME it was unbelievably inapropriate! This person was from the activation team and I will tell you that I had to be transferred 5 times to get the situation resolved on the final call. The port team is the only team who are actual normal people to communicate with, all other departments communicate like monster robots.
dale kincaid
April 2, 2026
Watch out for billing.
I liked Verizon services until I changed services in Nov. 25. I had a few payments left on my phones which I understood. But, I noticed the monthly billing in Feb. gas exceeded the amount owed. I called and talked to customer service on 2/2 and they said I owed an amount due to not transferring over a watch phone number (which is not eligible to transfer). The Rep. told me that the watch was still in service. I told him that I had called to change carriers in 11/25. He said the watch was being charged at $20 per month as there was no main phone attached. He checked the line and saw. No activity on this line since I changed. He gave me a $15 credit and told me the amount I had to pay today to get paid off. (He collected that day). I just wanted to get done! 3/2 I received another bill and as I did not have my code number, I was told they could not talk to me on the phone. I went to the local office and the manager called in. He was told my March 16 payment would be my final bill. (Once you change carriers if you have paperless billing you cannot see the bills, So you can’t follow what was charged vs. payments). 4/2 I received another bill after twice being told it was all paid off! Help!
Tony Trevino
April 2, 2026
Verizon promotional deal bogus…
I signed up on a promotional deal where they would buy my phones back from AT&t and my monthly bill would be lower they lowered my monthly bill but they never honored my promotion they said since their promotional team did not do their job there's nothing I can do about it now I'm stuck only $2,000 never ever trust these guys
Charley Askew
April 2, 2026
I suggest anyone that have T-Mobile…
I suggest anyone that have T-Mobile never to switch over to Verizon. If you actually speak to one of their supervisor, they will hang the phone up in your face. They are so disrespectful. I ordered the phone on a Saturday still haven’t received it. I will never do business with them ever again and some of the representatives are racist. One told me to shut up. They don’t record calls because if they did, they would get in trouble so they tell do not switch to Verizon this place is a scam. They take you through too much stuff for a phone that you paid for already. How could you hold the phone hostage and I paid for it they are so nasty. I hate this place when I say I hate it. I hate it with a passion. Do not come to Verizon. Nothing but lies hidden lies.
JustAnswer Customer Mark
April 1, 2026
We bought the Verizon 5G home internet…
We bought the Verizon 5G home internet service 2 months ago and are lucky to get 10Mb/s down and 2Mb/s up. I might as well be using my phone as a hot spot. They tell me that they are waiting on a "slot" for my area. In the mean time, we pay them for 5G service and get essentially DSL speed.
Scott Kulhanek
April 1, 2026
Verizon Caneron NC store sales person
Verizon Caneron NC store sales person, Chris G. Chris G. did a outstanding job give us information without pushing any agenda or plan all the way to the final sale. He went through the product with us. Helping getting the phone set up and getting the perks switched over to our new account. He went above his job and did it with professionalism and high knowledge of the products?
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