Verizon Wireless Coupons & Promo Codes

Overpriced, billing for stuff they didn't provide, and the support team is awful.

If you've got T-Mobile, stay away from switching to Verizon. Their supervisors will just hang up on you if you call. They're rude and disrespectful. I ordered a phone on a Saturday and still haven't gotten it. I won't do business with them again. Some of the staff are unprofessional and disrespectful. One told me to be quiet. They claim they don't record calls so they won't get caught doing shady stuff. Don't switch to Verizon. It's a complete scam. They make everything impossible for a phone you already paid for. How is it legal to hold onto something someone purchased? The staff is horrible. I despise this company. The dishonesty is unreal. Just don't go there.

I was a satisfied Frontier internet customer for over five years, content with my monthly bill. When Verizon bought out Frontier, they immediately hiked my rate from forty five to fifty five dollars per month, a shocking twenty two percent increase. It feels intentional, like they want longtime customers to jump ship to a competitor.

I'd been happy with my Frontier internet service for more than five years at a price I was comfortable with. But then Verizon took over Frontier and immediately bumped my bill up from forty five dollars to fifty five a month. That's over a twenty percent jump out of nowhere. Feels like they're trying to push existing customers out the door so they'll go somewhere else.

I've had Verizon for thirty years and lately it's been nothing but problems since I renewed my contract last May. My account gets hit with fraudulent charges or suspicious activity practically monthly. The resolution process is painfully slow and it just keeps repeating.

Been with Verizon three decades now. The past year following my contract renewal has been a nightmare. I keep getting fraudulent charges or weird activity show up on my bill. Taking care of these issues is slow going and the problems won't stop happening.

I've been with Verizon for thirty years. But this past year since renewing my contract has been rough. Almost every month there's some kind of fraud or suspicious charges on my account. Getting these problems fixed takes forever and they just keep happening.

Unlike many others, my experience with Alex, a Verizon supervisor, was fantastic. We ditched Verizon after fifteen years but realized within a week it was wrong. The discount provider made misleading claims and hid terms. When we returned to Verizon, they'd canceled my old line at one hundred five dollars per month and opened a new one at two hundred twelve dollars. A prior contact hadn't properly input the information promised. Alex pulled up my last couple recorded conversations and quickly identified the error. He corrected it right away and made sure it was documented on my bill. Couldn't be more satisfied. Verizon's clearly working on rebuilding their image and it's working.

I had an outstanding five star experience with Alex, a Verizon supervisor. After fifteen years with them, we left for just six days, which turned out to be a huge mistake. The cheaper company made false promises and left out critical information. Back at Verizon, we discovered they'd shut down my old account that was costing one hundred five dollars monthly for two phones. They opened a fresh account and charged us like brand new customers at two hundred twelve a month. The rep before hadn't properly documented what he said he would do. Alex reviewed my recorded calls and immediately grasped what happened. He made the necessary corrections and documented everything on our account. We're thrilled. Verizon's working hard on their brand image and I'm convinced they mean it.

My experience with Alex, a supervisor here, was genuinely outstanding. We made the mistake of leaving Verizon after fifteen years, thinking we'd save money with another company. That lasted a week. The other company lied about what they offered and hid important details. When we came back to Verizon, things were messed up. My old account got closed and was running at one hundred five dollars a month for two lines, but they set up a brand new account at double the price. A previous rep had promised to fix this but never actually documented it. Alex stepped in and reviewed my last couple of calls. He immediately saw what went wrong and fixed it, then made sure everything was properly noted in my account. I couldn't ask for a better outcome. Verizon seems serious about turning their reputation around.

I need to report a very troubling interaction with one of your staff members. I got a follow up survey and initially rated them well, but when they asked if I'd recommend Verizon, I said definitely not. Here's why. During our call, things got heated when I brought up ongoing problems with a phone I bought from Verizon. I've gotten several replacement phones for this almost fourteen hundred dollar device and every single one stopped working properly. What shocked me was when the representative stated flat out that if I returned the bad phone, there's no way Verizon would ever give back my original trade in. When I pushed for clarification and asked him to write it down, he basically said if I think Verizon is stealing my phone, I should contact the cops. That's completely out of line, disrespectful, and frankly alarming. Things got worse when I mentioned that just like Verizon records calls, I have the right to record too. At that point the conversation fell apart completely.

My plan got changed and they removed my cloud storage even though I specifically asked them not to touch it. So naturally I had to call them. The rep on the phone couldn't figure out why my pictures weren't showing up and said he'd look into it, then booked a call back for five days out. I told him straight up that I didn't think he'd actually call me back because that's just how Verizon operates. Surprise surprise, the call never came. Still can't get to my photos. After being with them for three decades, I'm done and moving to someone else.

Had a really pleasant visit at the local Verizon store. The associate Tim made my first visit such a positive experience. He also made sure I got a good deal and left happy.

Went to the local Verizon location and had a really great time. The employee, Tim, made my first visit awesome and hooked me up with some real savings on my way out.

With Hurricane Beryl behind us, I wanted to reflect on how much better our phones worked compared to what my friends with other carriers experienced during and after the storm. It's also been great knowing that I can get solid signal and internet almost everywhere on my phone. Since we run our business from home, the fact that we could use our phones and tablets as hotspots was huge after the generator kicked in to power our computer. Our internet was out because of the storm damage, but many neighbors and friends with different cell services couldn't use their phones at all or had terrible signal for days.