vrbo.com Reviews
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1.2 / 5
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vrbo.com Reviews
Read real experiences from customers of vrbo.com.
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Ruth Dick
February 26, 2026
I would give it zero stars if I could
I would give it zero stars if I could. Th support for hosts is absolutely terrible. I was now one hour on nthe phone for an agent to help me log in. The first agent had no idea and after half an hour told me he was at the guest's support, not the host support and would transfer me to the host support, then we got disconnected. Only on the third call after an hour I was able to get help. On the mail the guest received about a refund of €176 that I sent it said 176 British pounds. On the Vrbo app, when I tried to refund €176 it always printed €17.600. Nothing works at this site and the support is really terrible. I have had so many negative experiences with them. It is really sooooo frustrating.
Shirley
February 26, 2026
Very poor customer service
Vrbo listed a property that was not available for a holiday rental. Unfortunately we only found this out when we went to pick up the keys on the day. Scrambling to get new accommodation was stressful. I had to call an international number to talk to someone where they kept me on the phone for at least 30 min before I had to end the call due to the high cost. No apologies from them. They did refund the cost of the property we couldn’t stay at but have ignored my subsequent emails to follow up on reimbursement promised to me of the new accommodation we had to rent. I will not be using this platform again. Very disappointing
Mays
February 25, 2026
Do not list on this platform
Customer service is not helpful at all they give you the run around and cancellation fees are for everything no matter the reason of tbe cancellation. Do not list your property with them
Karen Whitfield
February 25, 2026
Make the app work
Make the app work. Not possible to create an account or log in using Google or Facebook. Terrible experience, unable to respond to the property owner following a confirmed booking so they cancelled my booking. Telephone number given to me to contact the owner was not in use. Absolutely useless company.
Martin Doyle
February 25, 2026
BEWARE, BEWARE, BEWARE.
I could write a book on the horror stories as a property manager using VRBO.In a nutshell, VRBO do not care about guests or owners/managers. Their only priority is on how they can generate more profit for them with practices that in a sane world would be illegal. My latest gripe resulted from a property I added last May. It only took them 9 months to send my first request as an "INSTANT BOOKING". It was a booking I could not accept. The reason, no matter how justifiable do not matter to VRBO.As the property had been added by VRBO as an Instant Booking listing, by them and with no knowledge to me that this was the case, they are now looking to fine me $692. Their practice of initiating new listings as "Instant Booking" with zero advice to the owner/manager surely has to be a form of fraudulent entrapment? You only get to learn of this, once they send you a booking. God help you if you need to cancel because VRBO will not listen, they'll just deduct their chosen fine amount from the next payment they send.Where are th enforcement agencies on addressing scams like this that VRBO use?
steve smith
February 25, 2026
i list on this platform
i list on this platform, the customer service is the worst i have ever seen.............i cancelled a booking , the booker didn't mind...........because i double booked by accident, then vrbo suspended my account without any notification!!!!!!!!!!!!!!!!!!! i only found out a month later by accident after i was curious why i wasn't getting any bookings!!!!!!!!!!!!!!!!!!!!!!!!!
Angie Boatright
February 25, 2026
Avoid Vrbo
Avoid Vrbo. They offer no solutions for problems. They refuse to post negative reviews. The travel protection they offer is a total scam and waste of money, it’s complete fraud and has been reported as such.
Melanie Solmon
February 24, 2026
I would give a negative review if I…
I would give a negative review if I could. I made a location inquiry that somehow led to the property becoming booked. I did not receive a notification until it was too close to the travel dates to get any refund. I had also purchased insurance from Europ vacation which was a complete waste as they wrongly claimed that my injury was a re-occurring situation. So my nearly $2000 with VRBO is now something that I need to see if I can still get credited back to my card from VISA. I do not recommend this company to anyone as their inquiry system requires you to leave your credit card and fill out a form and clearly they cannot be trusted.
Stephen Brown
February 24, 2026
Cristian in support is patronising
I have been dealing with a guy called Cristian in the VRBO support team regarding a cancellation fee.He does not read my messages properly, sends back cut/paste replies and is even patronising.I have 80 properties with vrbo. No loyalty back from vrbo. I will de-list all my properties if I don't get an empathetic response.stephenvipvilla
Darba Melenchuk
February 24, 2026
Incorrectly charged my ca $929!
VRBO incorrectly charged my card $929.20 on 2 places that don't even exist (apparently a website glitch on their end due to an update, and they admitted their error) and I still haven't been able to book a place. They told me I will get it refunded back on my card in 5-7 business days, (why does it take that long when it doesn't take other companies that long!) while they still expect me to book a place and put even MORE money on my card. Zero empathy for my situation, zero compensation and offered zero solutions, other than brushing me off and pushing and pushing me to book a place. UNREAL!
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