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This deserves way less than one star. We recently became owners of a beach condo. A few days ago someone showed up at our door asking if we were finished cleaning. Turns out they thought they'd rented our place through VRBO and had proof on their phone. They seemed really let down, and honestly we were pretty alarmed that someone could just book our house. We tried calling VRBO constantly but got routed to overseas support who couldn't help. Nobody could tell us whether our address was even in their system. It's insane that they can't even check if a property is listed in their own database. Since we're only there part time, this is a real concern for us, and VRBO acted like they couldn't care less about fixing it.

Steer clear. They operate from America and hire people who don't speak English as their first language. They also have zero clue about how properties and local tax laws work in Europe. It's a terrible company, plain and simple. Finding another option is nearly impossible though since they've basically bought up all the competitors. Another example of an American company ripping people off.

Stay away from this place if you can. They're based in America and hire staff whose English isn't great. Plus they don't really grasp how things work in European properties and local taxes. Pretty bad company, honestly. Problem is they've bought out so much of the market that alternatives are tough to find. Classic American company taking advantage of people.

VRBO sent a booking confirmation listing a "member price" that showed 50 euros off the rental amount. Called their support line asking what "member price" actually meant, but they couldn't answer the question. Sent them a copy of the email showing what I was talking about but they were completely lost. I canceled the reservation and chose a different company instead. Trying to cancel via the app and website was awful, nothing but the same broken chatbot loop over and over again. The whole system seems built to annoy you until you give up fighting and they get to keep your cash.

VRBO charged me with something called a "member price" that was supposedly 50 euros cheaper than my rental rate. When I called to find out what that actually meant, the support person couldn't give me any real answer. Sent them the confirmation email multiple times but got nowhere. I ended up canceling, which was a nightmare since the website and app just keep looping you back to a useless chatbot. The whole cancellation experience feels intentionally designed to frustrate you into giving up so they get to keep your cash.

Got an email from VRBO about my reservation with a charge listed as a "member price" that was 50 euros lower than what I thought I was paying for. Called customer service to understand what this meant, but they couldn't explain it to me. Even sent them the original email and they had no idea what I was talking about. Decided to cancel and go with someone else. Tried to cancel through both the app and website, but kept hitting the same chatbot saying the same unhelpful things over and over. It feels like the whole system is built to wear you down until you just give up and let them keep your money.

VRBO did a terrible job managing a dispute we had with a property owner over a bogus charge for a refrigerator damage. They transferred our $1,500 security deposit to the owner without waiting for any paperwork or receipts. The bills came through later. Even after calling and emailing customer service repeatedly, we didn't get any real help or any real effort to fix things. We'll probably only recover about $700 of our $1,500. When guests and hosts have serious conflicts, VRBO doesn't give guests enough protection or require hosts to be accountable.

VRBO handled a disagreement with our property owner really poorly. The owner made a bogus charge for a fridge, and VRBO messed up the whole thing. They sent our $1,500 security deposit straight to the host before we even got any invoices or documentation. Invoices only showed up later. We called and emailed support over and over but got nowhere. Nobody actually helped us or did anything meaningful to resolve it. We ended up only getting $700 back out of the $1,500. When there's a serious problem between a guest and a host, VRBO doesn't do enough to protect guests or make sure anyone is held accountable.

We stayed at a VRBO condo in Savannah that was in a really unsafe part of town. When we arrived, we felt uncomfortable and got a hotel instead. We told VRBO about it, but they said they thought it was a safe spot. The listing made it sound nicer than it was, a small place that was supposedly a historic carriage house, but it was only about 500 square feet with a dirt path instead of a real street, no parking, and a boarded up abandoned building right next door with broken windows everywhere. When we got the door open, the smell of smoke was overwhelming. VRBO kept saying their own team had stayed there and it was fine, which I really doubt. I'm not someone who scares easily, but this place genuinely frightened me. What bothered me most was they wouldn't even give back the cleaning fee since we didn't end up staying. It seems like they're taking advantage of people. I'm telling everyone I can about how bad this was. VRBO will never get my business again.

We booked a condo through VRBO in Savannah that turned out to be in an unsafe neighborhood. The moment we got there, we knew we couldn't stay. We packed up and found a hotel instead. When we complained to VRBO, they insisted the area was perfectly safe. The place was tiny, less than 500 square feet, listed as something like a carriage house, with only a dirt path for access and no actual parking. Right next to it was a completely abandoned building with all the windows smashed in. We opened the door and got hit with a wall of smoke smell. VRBO claimed they were sure it was safe because their staff had supposedly stayed there, which I find hard to believe. Since I'm from Cleveland and not easily scared, the fact that I was genuinely frightened should tell you something. What really got me is that VRBO refused to refund the cleaning fee even though we never stayed there. That feels predatory to me. I'll be warning everyone I know about this.

I booked a Vienna apartment through VRBO and it was completely frustrating and disappointing from start to finish. The website told me to contact the host directly. After I confirmed the dates with them, I couldn't complete payment on the VRBO platform itself. The host sent me a suspicious link that pretended to be from VRBO but wasn't authentic, and asked me to wire money directly to a bank. The confirmation I got back was also bogus. Just two days before my flight, I tried calling the host to ask about arrival procedures and got total silence. I reached out to VRBO hoping they would actually intervene and help. At first they said they'd look into it and handle things, but then they basically told me they couldn't do anything and that I should figure it out with the host myself, even though the whole thing was obviously a fraud. I lost my money and had to scramble with hours to go before my flight. VRBO really needs to do more to check that hosts are legitimate and give guests real safeguards against being scammed.

My experience booking a Vienna apartment through VRBO was really frustrating and upsetting. When I tried to finish my booking, VRBO told me to get in touch with the property owner. After confirming dates with them, I couldn't pay on the actual VRBO website. The owner sent me a link that seemed like it was from VRBO but wasn't real, and wanted me to transfer money directly to a bank account. The confirmation I got looked fake too. A couple days before my flight, I tried contacting the owner about how to get in when I arrived and never heard back. I asked VRBO for help thinking they'd step in and sort it out. They seemed interested at first, but then said there was nothing they could do and told me to work it out with the owner myself, even though it was clearly a scam attempt. I ended up losing money and having to scramble to find a place to stay at the last second. VRBO needs to have better systems for checking out hosts and needs to give customers real protection against scams like this.

Booked through VRBO for a trip to Vienna and the whole thing turned into a disaster. The platform told me to work directly with the property owner. After we confirmed dates, I couldn't complete payment through VRBO itself. Instead, the owner gave me a link that looked like it was from VRBO but wasn't, asking me to send money straight to a bank account. The confirmation I got back was also fake. Two days before I was supposed to fly, I tried reaching the owner again about check-in and got zero response. I contacted VRBO hoping they'd help, and at first they said they'd investigate, but then they basically said there was nothing they could do and I should handle it myself with the owner, even though it was obviously a scam. I lost my money and had to scramble last minute. VRBO really needs better systems to verify hosts and protect customers from this kind of thing.

They refunded my money when I had to quickly book somewhere else last minute. Appreciate that.

The place was gorgeous, immaculate, and felt like home. Had a wonderful time there.