Wacoal Reviews

I own quite a few bras from them, but only one that I can actually wear is the one I bought a month ago. The underwire keeps coming through on all the others. I'm really careful with washing too - always clasped and in a mesh bag. For what these cost, this is totally unacceptable.

This was a really bad experience overall. I got two bras that arrived with deep, permanent creases all over them like they'd been crushed under something heavy. I sent photos to customer service. They told me to try wearing them to see if the creases would work themselves out, and also suggested washing them. After putting in all that effort for two new, pricey bras, the creases were still really bad. I followed up with more photos as they requested, but then they said they found no evidence of a manufacturing defect. They made me pay twenty two dollars to return them and still haven't given me a refund. The whole thing took forever, was super frustrating, and honestly felt disrespectful. Wacoal should be ashamed of how they treated a long time customer. I'm shocked and disappointed, and I'm not shopping with them anymore.

Like others posting here, my bra showed up and was a complete miss on fit. I even went into a store that sells the brand and tried them on there, and the one that arrived fit totally different from the store version. When I went to return it, they charge you for return shipping, and that cost is basically the same as what you paid for the bra. If sizing is going to be this unpredictable, they can't expect customers to pay to send items back. They clearly don't care if you're happy. Keep your money away from them.

I reached out to them several times with questions about placing an order. They never responded to any of my attempts to contact them. I would've been a customer if they'd actually bothered to reply, but clearly they don't need the business. My advice is to go with a company that actually values their customers and treats them with respect.

I ordered a navy bra in 38C but received a beige one in 40C - completely different style too. The exterior tag said 38C but the inside label showed 40C with wrong size, color, and style. The first agent I spoke with had terrible background noise and sounded unprofessional. I asked to speak with a supervisor and had to wait until the next day for a callback. I requested they send me the correct style in my original size and color at the sale price since it was their error, but they told me that specific item was out of stock. They wouldn't substitute another color and demanded I pay full price even though the mistake was theirs. I'm done with this brand. Their customer service is lacking and I wasted too much time on this.

Had a wonderful experience with both the service and the quality of items at Wacoal. Very satisfied and grateful for everything!

Ordered three bras in my regular size and was disappointed to find they were too small when they got here. Since I'd worn one of them, I sent back the other two that still had tags and had never been worn, following their return process. Within a few days on mid April, I got confirmation that Wacoal received my return of both items. Now they're claiming they never got one of the bras, even though their own email shows they did. Their return process is super complicated and confusing. Getting them to process the refund credit was drawn out and frustrating. When I called to check on the status, they said it takes up to ten business days from receipt, which isn't mentioned anywhere in their return instructions. If I'd known that, I wouldn't have ordered replacement bras and paid for them while waiting. Meanwhile, my new order was processed, shipped and paid for in just four or five days. After waiting as they asked, I got an email saying they only credited me for one bra. I called and spoke with a representative who acknowledged the bras were from the same order, but the issue still isn't fully resolved.

After buying three bras from this site, I read through some reviews and got nervous. The bras showed up in five days but didn't fit right. I'd seen people complaining online about returns and refunds, but I packed them up and mailed them back anyway. Three days later, my refund was processed! Really solid service, and it's unfortunate the fit didn't work out. I'd definitely recommend them to others.

Ordered a sports bra online and shipped it to Canada. It wasn't the right fit, so I started the return process only to discover I had to pay for shipping myself. The cheapest option to send back ONE BRA was eighty dollars, and the bra itself cost just slightly more than that. I tried asking support for a prepaid label like most companies offer at no cost, but they said it's company policy and I'm out of luck. When I asked to speak with a manager, they ended the chat completely. Their phone support is impossible to reach too - it's always busy with no option to hold or get a callback. It's shocking that in 2025 they still operate this way. I'd strongly advise against buying from their website unless you're absolutely certain about the fit, because you'll lose money on the return shipping and customer support won't help.

Placed my first order in December and got two bras labeled as 34 band size. I'd measured myself several times before ordering because I thought I was a 36, so I was confident in the size. These were incredibly tight. I even bought extenders trying to make them work, but they never fit properly. The fabric quality was worse than budget nursing bras from other retailers. I returned them in good faith, wanting to use the refund for a larger size. I'd washed them before returning and got confirmation of receipt, but then silence. When I finally reached out to follow up, they suddenly said no refund because of "bad odor." One hadn't even been worn and the other was only tried on, washed, and returned. Honestly, I hate writing one star reviews because I prefer to find something positive, but I can't here. Look elsewhere for bras. I wish I'd discovered this sooner because now I'm out seventy five dollars on poor quality merchandise.